SUMMARY:

• Sales & Ad Operations leader in Confidential, including Confidential, and startup companies.
• Leadership assignments in Marketing, Operations, Sales Management, & Customer Service. Experienced in building and automating organizations, developing analytics, dashboards and metrics to drive teams to continuous process improvement.
• Team oriented communicator of Key Performance Indicators, and developer/coach of process improvements to accelerate Sales compliance & business performance. Directed the consistent implementation of company initiatives and consistently achieved strategic objectives.
• Developed, implemented, and administered sales incentive programs for a Sales organization that exceeded Production quota for 5 years. In 2006 the Region exceeded Production quota by 176% ($8.7M/monthly revenue). #1 Region percentage attainment for all sales teams in Confidential.
• Proactively developed and implemented an outreach program, to foster better communications and closer relationships with customers - at the 1st meeting, deals were closed for services. The program was expanded nationwide as a model for all Confidential organizations to use with customers.
• Advanced Microsoft Office user including Excel, Access, Word & PowerPoint
• Professional Certification in Digital Advertising from the IAB
• Polished, detail oriented, executive results communicator/presenter | Experience using CRMs
• Developer of metrics of key marketing & operational trends

PROFESSIONAL EXPERIENCE:

Confidential, Morgan Hill, CA

Founder

Responsibilities:

• Founding member of a consumer products company.
• Established and incorporated a company, raised capital, researched and identified market niches for several lines of products.
• Developed, manufactured and brought to market several consumer goods & educational products that are now being marketed and sold.

Confidential

Lead Consultant, San Ramon, CA

Responsibilities:

• Performed as Chief of Staff to a Director of Compensation & Analytics.
• Accountable for accurate and on-time reporting.
• As a Chief of Staff, coordinated and participated in 120 regional sales & operations projects that improved business efficiency, measured results and raised productivity.
• Originated, developed and published reports that monitored the performance of 12 Call Center teams.
• Regularly published results, wrote documentation of procedures, and analysis of results with SQL, Access, Excel, Word & PowerPoint software integrity and recommending strategies for process improvements.

Regional Sales Operations Manager

Confidential, San Jose, CA

Responsibilities:

• Instrumental in developing a B2B sales organization from scratch that addressed market vulnerabilities.
• Performed as the administrative heart of the sales organization.
• Tracked sales processes adherence and CRM results, developed creative solutions for sales forecasting, analyzed performance, originated reports & measures, coached Sales Managers and their teams to improved success.
• In addition, participated in hiring & firing decisions, made presentations of results and accomplishments to upper management, and sat in for the Sales V.P. in her absence.
• Originated a region web site for communications and the posting of results.
• Established a proven track record of proactively developing, promoting, tracking and administering incentive programs for a 100+ member organization that improved sales and increased personnel efficiency and participation. Programs were regularly recommended as “Best Practices” and adopted by other sales organizations.
• Repeatedly recognized by the President of Confidential Business Sales for outstanding performance and selected for membership in the Confidential.

Confidential, San Jose, CA

• Developed a regular comprehensive reporting program that analyzed Branch and Strata sales attainment & highlighted areas of improvement and opportunity.
• This included administering the CRM programs and instructing 100+ sales personnel on its use.
• Provided market intelligence leadership, analysis and recommendations that improved operational excellence and took a B2B Sales Branch from last in the region in sales production to #1 out of 29 Middle Market Sales Branches.
• Developed, rolled-out and regularly published a contract tracking system to renew existing contracts and retain customers.
• Interfaced with IT to roll-out and train the sales organization on upgrading from desktop PCs to laptops including new software and CRM programs.
• In 2000 was recognized by the VP of Confidential Growth Market Sales for outstanding performance and selected for membership in the Confidential.

Confidential

Customer Service Manager

Responsibilities:

• Supervised teams of customer service representatives to answer customer inquiries quickly & efficiently. Coached techniques to maintain consistent high standards of customer satisfaction.
• Served as Staff leadership liaison and coordinator for system support.
• Tracked, investigated & analyzed on-line customer satisfaction results from various surveys.
• Reported trends, recommended strategies & action items to upper management.