We provide IT Staff Augmentation Services!

Network Service Resume

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Professional Experience

  • Supervised, scheduled, organized, managed, implemented shifts for personnel assigned to work area
  • Trained employees on customer service techniques, up sale, and merchandising.
  • Maintained, stocked, inventoried, ordered, and installed product displays as a Merchandiser
  • Developed, scheduled, and maintained special contracts such as Kaiser, Dell, and Lucent for Los Angeles and Orange County IBM Global Services
  • Instructed, coordinated, created classes and courses such as, IBM New Hire Orientation Course, and Course Development Networking classes
  • Established, installed, upgraded, and maintained service for both multi million dollar major defense contractors and oil companies managing multi-million dollar inventory.
  • Managed, upgraded, trained military IT maintenance crews for a military base Communications Center as a Network Administrator

AREAS OF EXPERTISE

  • Military Veteran (US Air Force)
  • Network Administrator/Consultant
  • IBM Account Manager
  • IBM Call Center Manager
  • Global Services Manager
  • IT Project Manager (15 – 20 personnel)
  • Assistant Manager/Merchandiser Manager
  • Course Developer / Instructor

EMPLOYMENT HISTORY

  • 2010 – present Network Service Confidential
  • 2007 - 2010 Field Service Rep/Customer Service Trainer Confidential
  • 2003 – 2007 Assistant Manager/Merchandiser Manager Confidential
  • 1999 - 2003 Services Manager/IT Consultant Confidential
  • 1995 – 1999 Customer Service/Operations Confidential
  • 1980 - 1995 Operations/Call Center Manager Confidential

Life Member of Alpha Sigma Lambda National Honor Society 
B.S. Applied Management from Confidential College 

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