Network Service Resume
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Professional Experience
- Supervised, scheduled, organized, managed, implemented shifts for personnel assigned to work area
- Trained employees on customer service techniques, up sale, and merchandising.
- Maintained, stocked, inventoried, ordered, and installed product displays as a Merchandiser
- Developed, scheduled, and maintained special contracts such as Kaiser, Dell, and Lucent for Los Angeles and Orange County IBM Global Services
- Instructed, coordinated, created classes and courses such as, IBM New Hire Orientation Course, and Course Development Networking classes
- Established, installed, upgraded, and maintained service for both multi million dollar major defense contractors and oil companies managing multi-million dollar inventory.
- Managed, upgraded, trained military IT maintenance crews for a military base Communications Center as a Network Administrator
AREAS OF EXPERTISE
- Military Veteran (US Air Force)
- Network Administrator/Consultant
- IBM Account Manager
- IBM Call Center Manager
- Global Services Manager
- IT Project Manager (15 – 20 personnel)
- Assistant Manager/Merchandiser Manager
- Course Developer / Instructor
EMPLOYMENT HISTORY
- 2010 – present Network Service Confidential
- 2007 - 2010 Field Service Rep/Customer Service Trainer Confidential
- 2003 – 2007 Assistant Manager/Merchandiser Manager Confidential
- 1999 - 2003 Services Manager/IT Consultant Confidential
- 1995 – 1999 Customer Service/Operations Confidential
- 1980 - 1995 Operations/Call Center Manager Confidential
Life Member of Alpha Sigma Lambda National Honor Society
B.S. Applied Management from Confidential College
