Senior Support Analyst Resume
NJ
Objective
I\'m seeking challenging permanent or contract position as a senior Programmer/Analyst where my excellent technical strengths will contribute to high quality products and company profits
Summary:
12 years experience in analysis, design, development and testing of mission critical application
- Microsoft certified solution developer with 8 years experience in C#.NET, VB.NET, ASP.NET, ADO.NET, XML and web service
- Extensive knowledge of High-Performance, 3 tier and N-Tier Architecture
- Expertise in the whole cycle of design and development of database and database applications
- Strong Object-Oriented analysis, design and programming skills
- Hand-on work experience in Windows, UNIX and real-time development environment
- Strong background in project management and software development methodologies, best practices and quality assurance.
- Strong capability in problem solving and self-learning
- Extensive experience in each phase of the SDLC and its deliverables.
- Commitment, energetic, open-minded, aggressive, fast-learning, go in for sports
- Good team player, able to work independently
Professional Skills
MethodologiesCMM/CMMI, Six Sigma, ISO9001, AGILE, ITIL, PMBOX, RUP, OPM3, SDLC, COBIT.
Design and ArchitectureVisual Team Studio for Software Architects; Enterprise Architect; SOA; UML; Object-Oriented
Analysis and Design; eXtreme Programming (XP); Design Patterns; Feature Driven
Development (FDD)
Programming LanguagesC#, VB.NET, Visual Basic, Power Builder, C/C++, Java, JavaScript/VBScript, ASP, ASP.NET, PHP, JSP, PERL, ColdFusion, UNIX Shell Scripts
Technologies and API.NET framework, Active X, ADO/ ADO.NET, OLEDB, ODBC, COM/COM+/DCOM, XML/XSLT, Web Service, Win32/MFC, WTL/ATL, CDO, J2EE, EJB, Servlet, Applet, RMI, JDBC.
DatabasesOracle 9i, PL/SQL, MS SQL Server 2000, Sybase, MS Access 2000, Foxpro, DB2, MySQL
Operating Systems Windows9x/NT/2000/XP, UNIX, LINUX, WinCE, VxWorks
IDE and ToolsMS Visual Studio .NET, WSAD, MS Commerce Server, MS Visio, Rational Rose, Clearcase, MS Project, Visual SourceSafe, Websphere, Weblogic, MS IIS, MS SharePoint Server, Windows SharePoint Services 3.0, Microsoft Office SharePoint Designer , MS Transaction Server, MS Exchange Server, MSMQ, VisualAge, Dreamweaver, FrontPage, Install Shield, Carbon Copy, Remedy, SSH, Toad, SQL plus.
ProtocolsTCP/IP & WinSock, SOAP, RMI, CORBA
Work ExperienceConfidential,Montreal, Canada2007/04-Present
Senior Support Analyst
· Handles application/system support incidents and change requests ranging from intermediate to high complexity in scope, technology, and difficulty.Performs support activities which include service requests, incident resolution, enhancements, production support and system monitoring.
· Led architecture, design and development for Eli Lilly Chemistry Synthesis Tracker project, which is a intranet application that allows researchers to submit synthesis requests for compounds through a web interface and enables outsource manager (OM)s to gauge the effectiveness of Clinical Research Organization (CRO)s and monitor work in progress at these partner organizations. Technology involved included ASP.NET 2.0, C#, ADO/ADO.NET, Web Services, AJAX, XML, HTML/DHTML, JavaScript, Oracle, ISIS DRAW, MDL Chime pro
· Converted Eli Lilly global inventory management system which was originally written in PowerBuilder 7 to .NET application using Sybase Datawindow.NET. Eli Lilly global inventory management system is a suite of custom developed applications that address operational and inventory management needs for Lilly research samples stored and processed at the GSAT facility in Greenfield, Indiana.
- Constructed a SharePoint workflow application (Eli Lilly Electronic Disclosure system) for the request, delivery, and processing of a 8-page disclosure. The disclosure includes, but is not limited to, journal articles (both print and electronic), abstracts, posters, oral presentations, slides, slide kits, book chapters, and lecture transcripts etc. Technology involved ASP.NET 2.0, C#, ADO/ADO.NET, workflows, SQL Server, Windows SharePoint Services 3.0, Windows Workflow Foundation, Microsoft Office InfoPath® 2007, Microsoft Office SharePoint Designer 2007.
- Prioritized assigned tasks in the most effective fashion in order to deliver solutions in a timely manner with high quality results
- ·Mentored junior team members on .Net development and OO techniques
- Identified incident/failure recurring patterns and suggested areas for permanent fixes
- Documented and created intermediate to complex software design approaches and suggested alternative solutions
Confidential,Montreal, Canada2005/09-2007/04
Programmer/Analyst
· Member of a team tuning Philadelphia Insurance Path.Net performance, responsible for system overall performance, scalability, and availability. Philadelphia Insurance Path.Net was an intranet based web application. It gathered, stored, and retrieved information on Accounts, Policies, and Agencies. Technology involved ASP.NET 2.0, C#, ADO/ADO.NET, Web Services, AJAX, XML, HTML/DHTML, JavaScript, SQL, Reporting Services.
· Designed and developed Eli Lilly ACD Namepro Batch System, the system will generate consistent chemical names for registered chemical compounds in compliance with IUPAC and CAS standards, and enter these into the Lilly database as substance aliases.The ACDName Integration System is composed of two main parts, the ACDNaming Web Service, the GSMNaming Component. The ACDNaming Web Service is a web service written in C# for IIS, Which encapsulates the ACDName executable software and available for serving any client, the GSMNaming Component is a standalone program (client of the ACDNaming Web Service) which is in charge of detecting structures needing a name, submitting these structures to the web service and updating the structures according to the results of the web service call. Technology involved ASP.NET 2.0, C#, ADO/ADO.NET, Web Services, XML, HTML/DHTML, JavaScript, oracle
· Member of a development team to implement Eli Lilly Formflow Request system using leading-edge technologies, Formflow is a application that allows scientists from any of the existing DHT, to request services to be performed by appropriate groups, the application routes the request to different approvers previously defined within the application. Once the request with the services has been reviewed and approved the appropriate group is responsible to achieve the services included in the request. The application was built using the following technologies: Microsoft InfoPath, Web Services, Asp.net, C#, XML, and Oracle Database.
Confidential,Montreal, Canada2003/09-2005/09
Research Assistant
· Developed parameterization methods for dynamic design of Pratt Whitney Canada Gas Turbine Engine Control Systems, In this research project, a new controller tuning method has been developed based on the direct analysis and modified genetic algorithm (GA) method. The modified GA method presents a fast and reliable search mechanism to find the optimal solution. The system dynamic performance with the PI gains determined from this new method shows better performance than some traditional methods. This system was developed using C#, Winform and Matlab.
Computer Associates International, Inc.Beijing, China2001/06-2003/08
Sr. Programmer/Analyst
· Performed detailed analysis and design, interacted with users and other programmers, developed solutions to meet the clients and systems requirements in Wed-based China Telecom Market Analysis System. Technologies and tools used in this project: Microsoft .NET
framework, ASP.NET, VB.NET, ADO.NET, SOAP, Web Forms, Web Services, XML, ORACLE, Visio, Stored Procedure, Triggers
- Visual C++, COM/COM+, MTS, UML, RUP, SourceSafe, DTS, Stored Procedure, Triggers
· Designed and developed IMG-CRM (Customer Relationship Management) web application using Rational Rose, WSAD, WebSphere, J2EE, EJB, JSP, JDBC, ORACLE, PL/SQL, PRO*C and Stored Procedure & Triggers
Confidential,Beijing, China2000/01-2001/06
Senior Software Engineer
- Worked both within a team and independently on assigned tasks and projects of diverse scope and complexity.
- Analyzed, developed, implemented and maintained platform-independent modules/software components.
- Developed and maintained existing modules and software components.
- Defined integration/API requirements for other applications.
- Proposed solutions, in compliance with scope and business requirements, for user and management approval.
- Provided task and duration input for project planning purposes.
Confidential,Dalian, China1998/07-2000/01
Team Lead
· Acted as Team Lead in American medical certificate system. Followed the full life cycle, analyzed and designed the system. This project employed ASP, Visual Basic, Visual C++, XML, JavaScript/VB Script, NT/2000, VISUAL STUDIO, MS SQLSERVER, IIS, MTS, Crystal Report, Visio, SourceSafe, COM/COM+, Stored Procedure, Triggers as its technical platform.
· Led the team through analysis, design, development, testing, validation, implementation and support phases
· Worked closely with the client to manage scope and risk, resolve issues and meet critical requirements under a tight project schedule.
Application Developer
· Member of team responsible for develop and implementation of Web-based Neu-Bitco Net-Sale B2B Edition and Neu-Bitco Corporation Purchasing projects, Using ASP, VB, VC++, Crystal Report, SQL 7.0, XML, Active X, COM/DCOM, ADO, Visio, SourceSafe, DTS, IIS
· Participated in the development of the Neu-Bitco e-Builder 2.0 project, it is a complete B2B E-commerce solution. Technologies and tools used in this project: Jbuilder, Weblogic, JSP, JAVA, JDBC, Servelet, Javabean, Clearcase, ORACLE, PL/SQL, PRO*C, Stored Procedure, Triggers
· Designed test scripts and participated in the testing activities
Education
Master of Project Management2007