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Field Technician Resume

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SUMMARY
Experienced Telecommunications Technician. Worked with numerous carriers, such as Verizon, T-Mobile, MetroPCS, US Cellular and AT&T. Reputation for going beyond expectations to provided excellent service to customers worldwide. Equally effective as either a team member or individual contributor. Bilingual: fluent in both Spanish and English. Background includes:

  • Customer Relations
  • Troubleshooting
  • Management
  • Problem Solving
  • Telecommunications
  • Customer Support
  • Administrative Support
TECHNICAL SKILLS / CERTIFICATIONS

Software Tools

  • HTP FileZilla
  • RBS Element Manager
  • HyperTerminal
  • Streets and Trip
  • Vortex
  • MS Office

Certifications

  • LTE certification
  • WCDMA certification
  • CDMA certification “Nortel”
  • AT&T certification
  • Smartlaptop

PROFESSIONAL EXPERIENCE

Confidential,U.S.A 2010 - 2012
Field Technician

  • Provided quality and cost efficient work to Verizon, AT&T, Metro PCS, T mobile and USC networks.
  • Ran scripts, TCP/IP, MS Office Suite 2003, Internet Explorer, Firewalls, Java JSP, Java Script, HTML
  • Installed, troubleshot and integrated Ericsson LTE 6000 series cabinets.
  • UMTS Maintenance.
  • Experienced with various products such as BTS, Node B, GSM, LTE, 2G, and 3G.
  • Perform Labeling per customer and Ericsson Quality standards.
  • Perform close out packages and upload to server.
  • Perform Quality audits prior to final audits.
  • Used DAM tool for reporting purposes.
  • Run power to conduit and cabinet.
  • Helped improve MOP\'s by inputting more efficient procedures.

Confidential,Pleasanton, CA 2006 - 2009
JR Loan Officer

  • Met with prospective as well as current clients to develop information pertaining to their lending needs.
  • Promoted business by developing relationships with new and existing realtors, borrowers and builders.
  • Managed the sales pipeline and qualify leads.
  • Helped office personnel in processing and closing loans.

EDUCATION / TRAINING
Associate Degree in Telecommunications / On line Courses – in progress

Ericsson Courses:

  • Basic Electricity
  • Basic Electronics
  • Basic Telephony
  • Radio Principles For CDMA
  • Basic Principles Digital Transmission
  • Fiber Communication
  • Data Communication
  • Telephony Terminology
  • Industry Standards
  • On-Line Network Control / Maintenance Systems

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