Office Manager Resume

OBJECTIVE: To secure a position within a company
that offers challenge, growth and stability while endorsing my strengths and leadership skills.

SUMMARY OF QUALIFICATIONS

Administrative Construction Background; Workman\'s Compensation Experience
Billing, Payroll, Accounts Payable & Accounts Receivable
Customer Service
Microsoft Suite, Quicken, Adobe & Internet

EMPLOYMENT HISTORY

Confidential, 2006 - 2012
Call Center
Specialist
Answering a heavy call volume approximately 100-125 calls per day regarding dental insurance coverage for patients who need dental work.

Confidential, 2002-2006
Office Manager/Receptionist
Managed the front office, provided
executive support to the President,scheduled appointments, travel arrangements handled entire payroll for over 200 employees, managed all workman compensation injuries; provided medical care when needed, investigated the injury and job site, interviewed potential witnesses to the injury, contacted our medical provider to ensure proper care, and continued to follow up with the injured employee and medical doctors to ensure a speedy and steadfast recovery, verified approvals for city permits, truck inspections, one on one contact with contractors, ordered all supplies, handled child support paperwork, weekly accounts receivable and payables, weekly billing, and general office
support.

Confidential, 2002-2005
Customer Service Representative
As part of a very busy inbound call center I received calls from potential customers inquiring about
E-Loan services, products; other duties as assigned.

Confidential, 1995-2002
Customer Service Representative
I received inbound calls from credit card holders regarding a variety of issues; I was promoted to collections where I handled collections calls for consumer
credit card holders in hopes to receive payment on delinquent accounts.

Confidential, 1991-1995
Administrative Assistant
Received and managed all inbound calls by screening,
message taking, and transferring calls when needed, general office support; heavy filing, faxing, mailing projects; other duties as assigned

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