HUMAN RESOURCES PROFESSIONAL Resume St. Ann, MO - Hire IT People

HUMAN RESOURCES PROFESSIONAL

Bilingual leader with experience in various industries, reporting and analyzing benefits policies, and coaching employees on how to get short term disability, FMLA or if they qualify for a general leave pay or unpaid. Proven ability to establish rapport and credibility with all organizational levels. Special skills in:

Delivering Results
Peoplesoft.
Handling Multiple Priorities & Fast Pace
Motivation & Team Work
Procesing FMLA, Short term disability paperwork according to pfizer policy
Employee Relations

WORK EXPERIENCE

Confidential, Town and Country, MO 2005 - 2009
Colleague and Manager HR Support

Served a 2,000 employee workforce within a fast-paced, high- growth manufacturing environment located in 50 states and Puerto Rico. Supported hiring managers and colleagues in questions regarding company policies and procedures with the standard follow up.

Provided and fill out request on how the maternity leave of absence works according to company policies.
Calculated payroll for colleagues and managers when on Military Leave of absence.
Assited Colleagues and Manager when benefits enrollment period was due.
Explained colleagues and managers how Pfizer short term disability policy works.
Answered Cobra questions and redirect colleagues to 3rd party benefit department accordinly, US and Puerto Rico.
Tested Peoplesoft as part of implementation team.
Explained Managers how to process an involuntary and voluntary terminations.

Confidential, Town and Country, MO 2002 - 2004
Sales Representative

Sold local service, long distance, computer services such as DSL, internet access, and VOIP (Voice over the Internet). Serviced Spanish speaking customers in the Pacific region.

Served as back- up supervisor including monitoring calls for quality assurance of the team.
Achieved 100% compliance goals on a daily basis.
Received PFP (Pay for Performance) award for 24 consecutive months for performing at 150% in all metrics.

Confidential, St. Louis, MO 1999 - 2002
Bilingual Personnel Recruiter

Recruited, coached and guided candidates for various positions including managers, project managers and building staff, for clients.

Reduced staffing and related costs through implementation of Web Hire Recruiting System.
Provided training for project managers, supervisors and building staff to comply with safety standards, OSHA regulations and benefits policies.
Increased employee retention by 20% and reduced associated costs of hiring.
Implemented a software database that maintained files and employment records.
Prepared advertising campaigns in Spanish newspapers and attended job fairs to attract candidates.

EDUCATION

MBA in Human Resources,
Bachelor of Arts, Business Administration/HR

PROFESSIONAL DEVELOPMENT

Currently pursuing Certificate of Management at Maryville University, St. Louis, MO
Completion date: October 2010.

SPECIAL SKILLS
Proficient in Microsoft Programs exell, powerpoint, word and PeopleSoft 9.0
Read, write and speak Spanish

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Human Resources Professional Resume

St Ann, MO

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