Summary

I have spent many years developing the skills required to become a well trained Desk Side Support specialist and I am currently looking for the opportunity to move beyond to an Administrator position. I feel that I have the knowledge that it takes in order to succeed in this role and feel that I am ready to prove myself to potential employers.

Education

Networking, Computing, and Information Systems - Associates Degree
MCP - Planning to obtain MCSA and MCSE certifications

TECHNICAL SKILLS

Managing and Maintaining a Microsoft Windows Server 2003 Environment
Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Infrastructure
Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure
Computer Hardware Installation
IP Networking, Microsoft Networking, Networking Support, Management, Architecture and Design
IT Management, Security, and Infrastructure
Microsoft Windows XP Networking
Microsoft Windows Support 3.1 - Windows 7
Microsoft Office Suite Support v1997 - 2010
Microsoft Server NT - 2008 Support
Microsoft Small Business Server Support
Microsoft Exchange Server Support
Symantec Ghost Cast Server
iPhone/iPad Support
Blackberry Support
BES Support
Android Support
Internet Browser Support
Network Management Administration
System Administration
Virtual Machine Ware vShpere-Client Support
Marimba Support
DAMEWare Support

EXPERIENCE

Cincinnati Financial - Fairfield, OH
Confidential, July 2012 - Present

Provide support to users in the field remotely, and at headquarters in person
Build knowledge base for lower level support personnel
Image new hire PCs for deployment
Lead team for 850 HP Elitebook tablet Windows 7 deployment
Troubleshoot VPN issues

Confidential - Cincinnati, OH
Infrastructure Quality Control Support November 2011 - June 2012

Create images using Symantec Ghost that mimic all department production machines.
Develop lab environments for QA, Pilot, and Production testing.
Deploy all applications requested using Marimba.
Write detailed reports based on the findings of the QA tests.
Create virtual PCs and physical PCs using VmWare in order to test the software.
Create and maintain enterprise level tickets for all application request.

Confidential, OH December 2010 - August 2011
Sr. Technical Support Specialist

Provide desk side support for all Marketing and Communications employees
Maintain functionality of printers, scanners, and copiers for employees
Monitor network connectivity, and internet connectivity
Troubleshoot any malfunctioning laptop, desktop, tablet, and mobile devices.
Develop Window XP and Windows 7 images for client PCs
Deployed multiple Windows 7 PCs using images created with Ghost
Maintain inventory of all PCs, peripherals, and mobile devices.

Confidential, West Chester, OH September 2010 - December 2010
Sr. Technical Support Specialist

Monitor and troubleshoot network connectivity (issues)
Troubleshoot software issues
Monitor MPLS to Chile
Training in Siebel, GEDMS, Documentum, EPIC, Linux Telnet, Adobe Acrobat, MS Office Suite.
Act as Desk side support for GE personnel,
Track and respond to help desk tickets, respond to email requests, and telephone requests.
Set up Remote PC for users in my department.
Work closely with management to develop long term plans and goals.

Confidential, Blue Ash, OH March 2010 - July 2010
Deployment Technician

Assisted in the imaging and deployment of 1200 desktop and laptop PC's throughout the former Health Alliance of Greater Cincinnati.
Configure hospital employee systems for UC Hospital, Fort Hamilton Hospital, Drake Center, and the Health Alliance Business Center.
Assembled Wyse systems, configured hospital applications.
trouble shooting network outages, Outlook and email issues, application errors, and profile corruption.
Deployed 1200 desktop and laptop PCs with Windows 7 images created by Symantec Ghost

Confidential, Cincinnati, OH January 2007 - Present
Owner

Implemented Small Business Sever 2008 for Ember's/Trio's Management group
Configured Active Directory for all employees
Installed Microsoft Exchange Server 2008 for all restaurant employees
Maintained network for American Scaffolding, McDonald's Archways, and McDonald's Corporate HQ Hamilton, OH

Confidential, US July 2009 - Present
Data Migration Technician

Lead in the deployed 1800 desktop and laptop systems at Xavier University, 700 desktop systems at Cincinnati State, and 1300 desktop and laptop systems at UC.
Provided support in recreating user profile and configuring email accounts
Configured email accounts, scanners, printers and other peripherals.

Confidential, Norwood, OH
IT Support June 2008 - September 2009

Administrate user accounts for network, e-mail, and other applications
Provide support to end users on IT equipment and software applications including desktop computers, peripherals, copiers, fax machines, scanners, building security system, environment monitoring system, computer operating systems, office applications, and others
Identify, research, and resolve technical problems of IT equipment and software applications

Confidential, Blue Ash, OH October 2007- May 2008
Network Technician

Repair customer desktop systems and servers
Design network infrastructure
Maintain network connectivity
Administer Active Directory for client networks
Troubleshoot system outages
Install hardware and software

Confidential, Cincinnati/Dayton February 2000 to January 2007
Area Manager

Maintained and operated 4 sales teams of 8 employees for the Cincinnati/Dayton Region
Restructured stores for more effective merchandising
Maintained payroll and supply budget
Hired employees, dismissed employees and completed monthly employee schedules
Calculated, tracked, and increased daily, weekly, and monthly projected sales goals based on previous annual gross sales