SUMMARY:

• Experienced in facilitating work sessions and mediating between groups for desired results.
• Tactical and strategic management approach for problem solving, solutions design, and implementation planning.
• Experienced in administrative and secretarial field.
• Experienced laboratory technician.
• Experienced survey analyst and statistician.
• Proficient in Microsoft Office tools and other software programs

TECHNICAL SKILLS:

• Microsoft suite (Word, Windows, Excel, Power Point, Access and Outlook)
• Quickbooks
• SPSS
• SAS and I - CD 9 coding.

PROFESSIONAL EXPERIENCE:

Family Investment specialist

Confidential, Temple hills, MD

• Assess, process, and review applications and/or redeterminations in accordance with proscribed local, state and federal policies and procedures
• Enter and review client information in the Clients Automated Resources & Eligibility System (CARES).
• Scan all case documents into ECMS system.
• Correct system coding according to policy and procedure of the organization.
• Determine eligibility of applicants and recipients of Cash Assistance, Food Stamps, Medical Assistance and Public Assistance to Adults benefits.
• Review case records for compliance with State and Federal policy, completeness, accuracy and application of regulations.
• Implements corrective action, policy changes and procedural changes.
• Plan and control work to assure quality service and customer service.
• Research, evaluate and analyze current data needs and establish a set of key management reports on a monthly basis to show the different benefits and resources that the residences of Prince Georges County are utilizing by using Excel, Access, SPSS/SAS and PowerPoint.

Lead Tutor

Confidential, Washington, DC

• Serve as primary tutor giving group and individual tutoring services in math and science from elementary to college level students.
• Train new incoming tutors about the policies, protocol and procedures of the company.

Direct Support Professional

Confidential, Hyattsville,MD

• Maintain a warm, normalized, homelike environment for elderly clients with special needs.
• Perform personal care routines such as feeding, grooming, toileting, dressing and utilization of adaptive device in accordance with direction given.
• Observe and report immediately the signs and symptoms of illness, accidents/injury, medication effects, or any unusual incidents affecting the individual’s health and welfare to the appropriate designed authority.
• Lift and move non - ambulatory individuals.
• Assist in transporting individuals in the capacity of van driver and/or van assistant upon assignment.
• Function as a personal support person.
• Assist in transporting individuals to activities and appointments away from home. Take all individuals to therapy programs, clinics, and actively participate in their training and ensure cleanliness of the van after use daily.
• Follow all directive requested by Chief Operations Officer, QDDP, RN, LPN, Facility Coordinator and Lead Staff as it relates to individuals, Active Treatment and Confidential, Inc. organizational needs.

Awake Overnight Childcare Worker

Confidential, Prince Fredrick, MD

• Obtain all pertinent information regarding the assigned unit residents and unit evening program schedule from the day Child Care Worker(s) at the start of each working day.
• Dispense prescribed and over-the-counter medications according to the Board of Child Care’s Policies and Procedures.
• Immediately alert the Campus Supervisor of any immediate need for additional unit staff supervision and/or concern/problem on the Unit.
• Complete a bed check of each resident every 15 minutes and document outcome in the Unit Log Book.
• Provide direct supervision to the residents in order to effectively complete the morning schedule.
• Appropriately use the Board of Child Care’s approved Behavior Management and Therapeutic Crisis Intervention Techniques.
• Provide transportation for residents as requested.
• Complete daily Unit maintenance and safety inspections, identify and report needed repairs to the Maintenance Director.
• Complete household chores and laundry for the Unit as requested.
• Complete written Unit activity documentation in the Unit Log Book prior to the end of each work day.
• Complete call in procedure three times per night in keeping with agency policy.
• Perform other duties, as requested, to achieve agency goals.

Management Analyst

Confidential, Bethesda, MD

• Research and contacted up and coming Early Career Reviewers at different PhD and medical schools.
• Maintain a list of Early Career Reviewers for different review periods.
• Sent Early Career Reviewers information to Senior Research Officers at NIH to sit on research panels.
• Analyzed to the research data from the projects done by the Early Career Reviewers and Senior Research Officers for their publications by using Excel, Access, SPSS/SAS and PowerPoint.
• Assist in coordination of Early Career Reviewer Program (ECR).
• Serves as primary point of contact for applicants to the ECR program and facilitates communication between candidates for the ECR program, ECR program staff and Senior Research Officers (SRO) and Chiefs.
• Receives applications for the ECR program and prepares applicant materials for vetting by SROs and Chiefs.
• Coordinates the candidate vetting process by distrusting workload among SROs, assigning tasks and monitoring completion of tasks.
• Send correspondence to candidates regarding their eligibility.
• Screen emails for Director and the ECR point person for ECR program.
• Report to Director and ECR point person on progress of applications received, vetting of candidates, vetting outcomes, and transition of ECR data into the ECR database for SRO use.

Confidential, Washington, DC

Survey Analyst Manager

• Serve as primary point of contact between EIA and EIA customers during the period of annual import reporting.
• Enter EIA annual reports into reporting system and Coordinate the data discovery process with customers by using the EIA survey form.
• Evaluate current data needs and establish a set of key management reports.
• Maintain communication with customers throughout data collection and survey process.
• Analyzed EIA-861 surveys for accuracy as a government contractor by using Excel, Access, SPSS/SAS and PowerPoint.

Confidential

Specialist Manager

• Serve as primary point of contact between EIA and EIA customers during the period of annual import reporting.
• Enter EIA annual reports into reporting system.
• Coordinate the data discovery process with customers by using the EIA survey form.
• Evaluate current data needs and establish a set of key management reports.
• Maintain communication with customers throughout data collection and survey process.
• Analyzed EIA-861 surveys for accuracy as a government contractor by using Excel, Access, SPSS/SAS and PowerPoint.

Confidential

Lead Data Analyst

• Serve as primary point of contact between DOE, EIA and DOE customers during the period of monthly and weekly import reporting.
• Enter EIA weekly reports into reporting system and compare data entered to the EIA monthly reports.
• Coordinate the data discovery process with customers by using the EIA survey form.
• Evaluate current data needs and establish a set of key management reports.
• Facilitate the acquisition, formatting and importation of customer data from four major systems: STEPS, DCM, CUBES and SIS to create mapping documents for senior management.
• Maintain the four major systems and ensure training for staff members on their usage.
• Maintain communication with customers throughout data collection and survey process.
• Analyzed EIA-814 and EIA-804 surveys for accuracy as a government contractor by using Excel, Access, SPSS/SAS and PowerPoint.

Network Specialist

Confidential, Gaithersburg, MD

• Provided excellent customer service through execution of the following: scheduling of pre-placement physical exams, drug screens and breath alcohol tests for new hires and conduct random drug screens for different companies that are contracted with Confidential, Inc.
• Acted as a liaison between Confidential, Inc. and the company’s customers: Independent, Private and Government agencies; Medical Centers and Clinics; and potential new hires and current employees.

Program Specialist

Confidential, Rockville, MD

• Acted as the liaison between Theracom and the company’s customers: Independent Community Pharmacies, Physicians, Manufacturer Sales Representatives and Patients.
• Provided excellent customer service through execution of the following: registration, investigation of insurance eligibility, process order approval and marketing.
• Maintained enrollment history, bank records collection, case data collection, reimbursement assistance, general inquiries, and coordination of nursing training, order processing and telemarketing data.
• Verified and validated benefit coverage for home care and communicates need for home care intervention.
• Verified and validated drug card benefits along with major medical insurance and accurately assigns proper payer.
• Reviewed initial and refill orders for accuracy and completeness.