Professional Summary:

7+ years of experience as Business Analyst/Business Process analyst/Data Analyst and with 3 years of experience on Pega PRPC. In the domains of Finance, Banking, Healthcare and Insurance sectors in Data warehousing environments. Excellent Communication skills, Team Participation skills, Leadership qualities, Analytical skills & Problem Solving skills

• Proficient with various SDLC methodologies such as Pega Scrum, SmartBPM Methodology, RUP, Agile (Scrum, XP etc), Waterfall, and AUP
• Certified PRPC 6.1 Business Architect (CBA)
• Strong understanding of Data warehousing, Business Intelligence reporting, Designing cubes (Fact Tables and Dimension Tables) and Master Data management(MDM)
• Leading the PRPC DCO session.
• Generating documentation using Document Wizard of PRPC
• Command over UML (Use cases, Activity Diagrams, Sequence diagrams, ER diagrams, test cases etc)
• Expertise in creating User Stories, test scenarios, release plans for XP methodologies
• Played a key role in bridging the gap between Line of Business needs and IT. Elicited required metadata attributes for document and content management.
• Expertise in defining the Product backlog, Sprint duration, and monitoring the deliverables at the end of each sprint
• Experienced in process documentation, modeling, and simulation
• Expert in team leading, project management and requirements management
• Strong knowledge in conventional and non conventional requirement gathering techniques such as interviews, questioners, and JAD sessions.
• Facilitated planning sessions with multiple business partners to improve business processes or products
• Accountable for leading the business analysis portion of the project plan in collaboration with the project manager
• Elicits and documents detailed functional requirements from clients, balancing input from many stakeholders
• Leads stakeholder meetings and drives for resolution of differing opinions
• Resolves and/or escalates issues that arise during construction. Updates and redistributes appropriate documents to affected parties
• Provide initial feasibility analysis and coordination for delivery portfolio requests.
• Analyze business processes, identify and propose new business processes or program changes to address specific requirements
• Ability to develop, write and maintain gap analysis, business requirements and technical documentation
• Good Communicator, Team Participation skills, Leadership qualities, and Analytical skills

BUSINESS SKILLS/ TECHNICAL SKILLS

MS Visio, MS project, Erwin Data Modeler, MS SQL Server 2008, Rational Rose, Requisite-Pro, Java and DOT net environments, Rational and Mercury Suite of testing Tools and BPM technologies PRPC v5/v6 and WebSphere Lombardi (Blueprint for process modeling), PRPC Application Profile, PRPC Document Wizard and DCO session

CERTIFICATION:

PRPC V6.1 Certified Business Architect (CBA)

EDUCATION:

Master of Business Administration (MBA)
Bachelor of Computer Science Engineering

PROFESSIONAL EXPERIENCE:

Confidential, NJ
Jan 2012 Present
PEGA Lead Business Architect

Covanta Energy is one of the world’s largest owners and operators of infrastructure for the conversion of waste-to energy (known as “energy-from- waste” or “EfW”), as well as other waste disposal and renewable energy production businesses.
Contracts consolidation and management for the Merchant group and Special Waste group is the objective of this project.
These two groups have been operating independently and use two separate sets of contract documents. When contracts are prepared and processed for both groups, a manual paper-based process is used which is cumbersome and makes it difficult to know at all times what is the current status of a given contract (where it is in the Covanta internal approval workflow, etc.). This project involves the taking the Special Waste Contracts and the Merchant Waste Contracts and consolidating them into one contract for any type of customer.

Responsibilities:

• Interacted with the Users, Project Manager and BRMs to get a better understanding of their AS- IS Business Processes
• Lead DCO sessions and utilized Application Profile for initial requirement gatherings and enhancements
• Gathered business requirements to automate sending the contract along with all other relevant documents electronically to customers and to dynamically generate a contract appropriate for the type of waste and customer
• Created business workflow diagram to route the contract through the proper internal Covanta approval cycle and to streamline customer electronic signage and return of contracts (and possibly other documents)
• Modeled “As-Is” and “To-Be” processes using MS Visio and created draft flows in PRPC.
• Created Discovery Maps in PRPC.
• Identified “slivers” of the project with the highest priority and prepared Application Profile for each “sliver”.
• Created project plan with Project Manager and Engagement lead.
• Prepared Requirements Traceability Matrix.
• Assisted with planning and execution of unit, integration and User Acceptance Testing
• Strictly adhered to the PRPC guard rails as defined by PEGA Systems Inc.
• Presented OOTB features of PRPC such as “work user” and “work manager” portal to the business owners
• Extensively used Document Wizard.
• Prepared status report, charting out schedules, allocation and management of technical and human resources using MS Excel and Project.
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
• Created a defect tracker log for SIT.
• Identified and created User Roles, Access Group and Work Basket matrix.
• Participated in UAT with business users.

Confidential,
May 2011 Dec 2011
PEGA Lead Business Architect

The EDI 5010 project was aimed to create a production user interface to automate the claim processing. Once trading partner submits the claim file to EDDI it automatically processes in production UI. The production test file is automatically parsed to its correct destination. It also automatically triggers acknowledgements such as 999; 277CA report and transaction are generated in EDDI. This process will result in a cost efficient, automated portal that will give the business full control and tracking of all claims they receive from different trading partners.

Responsibilities:

• Utilized DCO tools (Application Profiler, Sizing and Estimation, Application Document Wizard, Requirement Document Rules) for document generation
• Wrote Used cases/atomic used cases, created workflow diagrams to facilitate development team
• Modeled “As-is” and “To-Be” processes using MS Visio and created draft flows in PRPC.
• Actively utilized Application Profile for initial requirement gatherings and enhancements.
• Played an active role in elaboration and construction phase.
• Presented ‘OOTB’ features in PRPC, such as Work-user and Work-Manager Portals to the business owners
• Assisted the “System Architects” to run Application Accelerator in PRPC during elaboration phase.
• Extensively used Document Wizard.
• Involved in designing the Portals, Gadgets depending on the client’s requirements
• Prepared Requirements Traceability Matrix.
• Gathered requirements during inception phase, documented and delivered functional specification documents, and assisted architecture analysis and design using UML and Rational tools
• Provided project management support through entire project life cycle.
• Actively involved in the requirement analysis, feasibility study, project charter and requirement signoffs, sizing, progress tracking, defect resolutions.
• Interacted in a matrix project environment, to proactively identify and cross system impact or dependencies.
• Identified critical areas with potential business risks and proactively enhanced the system for risk management.
• Prepared status report, charting out schedules, allocation and management of technical and human resources using MS Excel and Project.

Project Environment
PRPC v5.5, Rational Rose, MS SQL Server 2008 including TSQL, MS Access, MS Project, MS Visio, VB Basic, Dot NET, ASP, XML, HTML, WTX, Service Center, EDDI, Validator

Confidential, NY
Feb 2010 April 2011
LBA/PEGA Business Architect

Securities lending is the temporary loan of a security from an institutional investor’s portfolio to a broker/dealer or dealer bank to support that firm’s trading activities. These trading activities include short selling, selling on margin or the satisfaction of some other type of transaction. Loaned securities are generally collateralized, reducing the lender\'s credit exposure to the borrower.
The project is to develop and enhance the CDW for the TD Bank for their securities data. The methodology followed is PMBOK and Agile XP.

Responsibilities:

• Involved in requirement-gathering sessions to identify key processes and defined project scope
• Analyzed business requirements and conducted DCO sessions
• Identified project stakeholders and their roles.
• Identified major deliverables
• Drafted project charter, which included project goals, business case, opportunity statement and high level timeline and team assignments for the projects
• Organized the project into phases to impose management control using stage-gate reviews such as High-level user stories (reporting layouts with slice and dice arrangements) Test scenarios, Dimension modeling, Data Mapping ETL, BI reporting etc
• Devised a work breakdown structure by decomposing the project deliverables.
• Followed the UML methodology to Create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams, Data Flow Diagrams (DFD’s) andMS Visio and thus defining the Business Process Model and Data Process Model.
• Identified the major activities as per the Agile XP methodology
• Identified resource requirements i.e. business analysts, software developers, testers etc
• Developed project schedule by incorporating resource availability and milestones for reporting using Application Profiler
• Wrote atomic use cases and created workflow diagrams to facilitate development team.
• Obtained the release plans
• Prepared communication and information distribution plan for the project
• Conducted the risk assessment of the project
• Coordinated the development activities across various departments
• Assisted in generating reports through application accelerator
• Observed the major spikes and reworked the release plans
• Conducted review meeting to continuously assess the status of project with regard to project plan and controlled iterations of the deliverables in conjunction with UAT’s bugs or revisions
• Delivered presentations on prototypes of application to different groups in organization
• Led the User Acceptance Testing (UAT) sessions for business users
• Improved team morale by conducting team-building activities
• Managed the development of documentation pertaining to a project milestone
• Measured project performance on time and budget as per the project plan.
• Managed changes to project scope using a change management procedure in coordination with Change Control Board (CCB)
• Prepared the release plans
• Controlled the iterations and release spikes
• Delivered an IT Recovery Plan, process integration and governance model for all changes
• Verified deliverables for each phase with project stakeholders, by executing the test scenarios
• Strictly adhere to the PRPC guard rails as defined by Pega systems Inc.
• Delivered project documentation related to application design, testing results and operating procedures for the application
• Documented lessons learned for the project
• Tracked testing issues, maintained test matrix, ran daily status meetings, and met the exit criteria for UAT. Performed as a senior member of the core team during UAT and Production Deployment

Project Environment
PRPC v5.5, Rational Rose, UNIX, MS SQL Server 2008 including TSQL, MS Access, MS Project, MS Visio, Sea Sharp, VB Basic, Dot NET, ASP, XML, HTML

Confidential,NY
Mar 2009 - Feb 2010
Sr. PEGA Business Architect

As a truly diversified global firm, it offers an unmatched portfolio of products and services in more countries than any other financial institution. Its clients span a wide range of sophisticated buyers, including Mutual Funds, Pension Funds, Hedge Funds, Banks, and Insurers.
The project was to enhance the existing data ware house for the subject area of Customers and their investment portfolios (CIDW). The project used customer process management (CPM) capabilities in processing customer service inquiries and requests from initiation through resolution. The investment portfolios from Citi Group and other subsidiaries’ are merged in to one to explore further possibility of the cross selling the combined products of Citi Group. Also stream lined the MDM (Master data management) for customer.

Responsibilities:

• Identified the mission statements, stake holders goals
• Identified the existing business flow of the Master data usage
• Identified the key source of master data
• Identified the reporting needs for the decision makers and the marketing department and identified OOTB Business Activity Monitoring reports
• Identified the owners of the master data and appointed the data stewards for the MDM system and identified the data Architect for the MDM
• Created a data governance program and data governance model and data governance council, and written a Master data governance document(MDGD) that contained aspects about how to maintain, what it should contain and how long MD shall live and how to audit etc
• Gathered issues about data-quality and maintaining versions and hierarchies.
• Charted out the high level Business requirements Document
• Lead the DCO sessions
• Used application profiler for initial requirement gathering and enhancement
• Collected and studied the meta data about the master data for MDM and the transactional data
• Elaborated the use cases and written test cases, and prepared the requirements and use case reach ability matrix
• Develop a Master Data Model ( MDM) using Erwin
• Written specification for the modifying and producing applications
• Identify the MD sources and map them to the newly designed model using MS Visio in PRPC.
• Modeled flows including some sub flows, screen flow’s using MS Visio.
• Wrote Use cases and created workflow diagrams to facilitate development team.
• Assigned work objects to work list and work basket while implementing CPM application.
• Assisted in tracing and managing cases in work covers and work documents in CPM.
• Assisted in creating the infrastructure for usage of the MDM by different applications
• Defined the dimension model for the data marts and ratified the model against the reporting requirements
• Mapped the data for the ETL process and written detailed specification for the ETL and Reports
• Assisted in creating the Physical database for MDM and the Data Mart.
• Assisted in generating the master data
• Assisted in development of ETL programs and resolved issues while ETL
• Helped in realizing the reports needed by the managers
• Conducted the UAT’s for the reports, ETL and MDM access
• Provided the training necessary for the transition

Project Environment
Windows 2000 / NT, UNIX, Oracle 8i, Java, HTML, JavaScript, MS Office, MS Visio, Project, Rational Enterprise Suite and Mercury Suite of Testing Tool.

Confidential,New Orleans, LA
Jan 2008 Feb 2009
PEGA Business Process Architect

Hibernia’s Mortgage Banking Division provides a variety of products and services to individual that include mortgage for home purchase, home equity loans, re-financing, reverse mortgage, PaymentPowerTM and specialized mortgage loans.
PaymentPowerTM offers borrowers the flexibility to skip a monthly payment without incurring penalty charges and affecting their credit history. In addition, there is no extension on the mortgage term and no balloon payment. Hibernia’s user friendly online Mortgage Assistance incorporates the facilities to check for the competitive interest rates, incentives, scheduled deferred payments, interest calculator and access to a range privileges program from GE’s Homebuyer Privileges. The project used CPM application in managing work objects in work covers and work documents to provide efficient and effective services to customers.

Responsibilities:

• Interacted with Project Head, developers and end-users to formulate business requirements
• Incorporated Rational Unified Process (RUP) to create Business Requirement Document Specifications using MS Visio and MS Word
• Performed Requirements Analysis and Design using Rational Rose, analyzed and documented the system specifications, business requirements and detail design of the business using Requisite Pro for the requirement tracking and analysis
• Created As-Is Model and did complete GAP analysis to identify parameters for incorporating the PaymentPower TM feature in the existing system
• Created interactive Mock up screens with features such as Find Work, My Group and My work in Progress while using CPM application.
• Designed Work Flow diagrams with features such as Service Level Agreement while implementing CPM capabilities.
• Created UML Diagrams including Use Cases Diagrams and Activity Diagrams using MS Visio.
• Defined the Business Process Model
• Identified opportunities and parameters for business process improvement
• Coordinated project scheduling in association with the Software Development Manager
• Developed blueprint and tested the prototype. Designing base template, mockup of Graphical User Interface, webpage lookup field mockup and the report generation feature of the system.
• Wrote Use Case Specifications according to the business requirements
• Identified and analyzed network resources, human resources and their comfort levels in properly handling and operating the developed system, training and documentation
• Vendor software compliance, database integrity and performance evaluation.
• Successful implementation of online transaction processing applications and its associated modules like database testing and validation.
• Framed guidelines for installation, configuration and other essential management practices for the developed software package across diverse platforms

Project Environment
Windows NT/2000, Sun Solaris, Web Logic, Oracle 9i, Forms 6i, Reports 6i, SQL Plus 8.0, PL/SQL, Pro*C, Java, JSP, Servlets, JDBC, Designer 2000, SQL Impact, Rational and Mercury Suite of testing Tools

Confidential,NY
Mar 2009 - Feb 2010
Sr. PEGA Business Architect

As a truly diversified global firm, it offers an unmatched portfolio of products and services in more countries than any other financial institution. Its clients span a wide range of sophisticated buyers, including Mutual Funds, Pension Funds, Hedge Funds, Banks, and Insurers.
The project was to enhance the existing data ware house for the subject area of Customers and their investment portfolios (CIDW). The project used customer process management (CPM) capabilities in processing customer service inquiries and requests from initiation through resolution. The investment portfolios from Citi Group and other subsidiaries’ are merged in to one to explore further possibility of the cross selling the combined products of Citi Group. Also stream lined the MDM (Master data management) for customer.

Responsibilities:

• Identified the mission statements, stake holders goals
• Identified the existing business flow of the Master data usage
• Identified the key source of master data
• Identified the reporting needs for the decision makers and the marketing department and identified OOTB Business Activity Monitoring reports
• Identified the owners of the master data and appointed the data stewards for the MDM system and identified the data Architect for the MDM
• Created a data governance program and data governance model and data governance council, and written a Master data governance document(MDGD) that contained aspects about how to maintain, what it should contain and how long MD shall live and how to audit etc
• Gathered issues about data-quality and maintaining versions and hierarchies.
• Charted out the high level Business requirements Document
• Lead the DCO sessions
• Used application profiler for initial requirement gathering and enhancement
• Collected and studied the meta data about the master data for MDM and the transactional data
• Elaborated the use cases and written test cases, and prepared the requirements and use case reach ability matrix
• Develop a Master Data Model ( MDM) using Erwin
• Written specification for the modifying and producing applications
• Identify the MD sources and map them to the newly designed model using MS Visio in PRPC.
• Modeled flows including some sub flows, screen flow’s using MS Visio.
• Wrote Use cases and created workflow diagrams to facilitate development team.
• Assigned work objects to work list and work basket while implementing CPM application.
• Assisted in tracing and managing cases in work covers and work documents in CPM.
• Assisted in creating the infrastructure for usage of the MDM by different applications
• Defined the dimension model for the data marts and ratified the model against the reporting requirements
• Mapped the data for the ETL process and written detailed specification for the ETL and Reports
• Assisted in creating the Physical database for MDM and the Data Mart.
• Assisted in generating the master data
• Assisted in development of ETL programs and resolved issues while ETL
• Helped in realizing the reports needed by the managers
• Conducted the UAT’s for the reports, ETL and MDM access
• Provided the training necessary for the transition

Project Environment
Windows 2000 / NT, UNIX, Oracle 8i, Java, HTML, JavaScript, MS Office, MS Visio, Project, Rational Enterprise Suite and Mercury Suite of Testing Tool.

Confidential,New Orleans, LA
Jan 2008 Feb 2009
PEGA Business Process Architect

Hibernia’s Mortgage Banking Division provides a variety of products and services to individual that include mortgage for home purchase, home equity loans, re-financing, reverse mortgage, PaymentPowerTM and specialized mortgage loans.
PaymentPowerTM offers borrowers the flexibility to skip a monthly payment without incurring penalty charges and affecting their credit history. In addition, there is no extension on the mortgage term and no balloon payment. Hibernia’s user friendly online Mortgage Assistance incorporates the facilities to check for the competitive interest rates, incentives, scheduled deferred payments, interest calculator and access to a range privileges program from GE’s Homebuyer Privileges. The project used CPM application in managing work objects in work covers and work documents to provide efficient and effective services to customers.

Responsibilities:

• Interacted with Project Head, developers and end-users to formulate business requirements
• Incorporated Rational Unified Process (RUP) to create Business Requirement Document Specifications using MS Visio and MS Word
• Performed Requirements Analysis and Design using Rational Rose, analyzed and documented the system specifications, business requirements and detail design of the business using Requisite Pro for the requirement tracking and analysis
• Created As-Is Model and did complete GAP analysis to identify parameters for incorporating the PaymentPower TM feature in the existing system
• Created interactive Mock up screens with features such as Find Work, My Group and My work in Progress while using CPM application.
• Designed Work Flow diagrams with features such as Service Level Agreement while implementing CPM capabilities.
• Created UML Diagrams including Use Cases Diagrams and Activity Diagrams using MS Visio.
• Defined the Business Process Model
• Identified opportunities and parameters for business process improvement
• Coordinated project scheduling in association with the Software Development Manager
• Developed blueprint and tested the prototype. Designing base template, mockup of Graphical User Interface, webpage lookup field mockup and the report generation feature of the system.
• Wrote Use Case Specifications according to the business requirements
• Identified and analyzed network resources, human resources and their comfort levels in properly handling and operating the developed system, training and documentation
• Vendor software compliance, database integrity and performance evaluation.
• Successful implementation of online transaction processing applications and its associated modules like database testing and validation.
• Framed guidelines for installation, configuration and other essential management practices for the developed software package across diverse platforms

Project Environment
Windows NT/2000, Sun Solaris, Web Logic, Oracle 9i, Forms 6i, Reports 6i, SQL Plus 8.0, PL/SQL, Pro*C, Java, JSP, Servlets, JDBC, Designer 2000, SQL Impact, Rational and Mercury Suite of testing Tools

Confidential, NY
Mar 2009 - Feb 2010
Sr. PEGA Business Architect

As a truly diversified global firm, it offers an unmatched portfolio of products and services in more countries than any other financial institution. Its clients span a wide range of sophisticated buyers, including Mutual Funds, Pension Funds, Hedge Funds, Banks, and Insurers.
The project was to enhance the existing data ware house for the subject area of Customers and their investment portfolios (CIDW). The project used customer process management (CPM) capabilities in processing customer service inquiries and requests from initiation through resolution. The investment portfolios from Citi Group and other subsidiaries’ are merged in to one to explore further possibility of the cross selling the combined products of Citi Group. Also stream lined the MDM (Master data management) for customer.

Responsibilities:

• Identified the mission statements, stake holders goals
• Identified the existing business flow of the Master data usage
• Identified the key source of master data
• Identified the reporting needs for the decision makers and the marketing department and identified OOTB Business Activity Monitoring reports
• Identified the owners of the master data and appointed the data stewards for the MDM system and identified the data Architect for the MDM
• Created a data governance program and data governance model and data governance council, and written a Master data governance document(MDGD) that contained aspects about how to maintain, what it should contain and how long MD shall live and how to audit etc
• Gathered issues about data-quality and maintaining versions and hierarchies.
• Charted out the high level Business requirements Document
• Lead the DCO sessions
• Used application profiler for initial requirement gathering and enhancement
• Collected and studied the meta data about the master data for MDM and the transactional data
• Elaborated the use cases and written test cases, and prepared the requirements and use case reach ability matrix
• Develop a Master Data Model ( MDM) using Erwin
• Written specification for the modifying and producing applications
• Identify the MD sources and map them to the newly designed model using MS Visio in PRPC.
• Modeled flows including some sub flows, screen flow’s using MS Visio.
• Wrote Use cases and created workflow diagrams to facilitate development team.
• Assigned work objects to work list and work basket while implementing CPM application.
• Assisted in tracing and managing cases in work covers and work documents in CPM.
• Assisted in creating the infrastructure for usage of the MDM by different applications
• Defined the dimension model for the data marts and ratified the model against the reporting requirements
• Mapped the data for the ETL process and written detailed specification for the ETL and Reports
• Assisted in creating the Physical database for MDM and the Data Mart.
• Assisted in generating the master data
• Assisted in development of ETL programs and resolved issues while ETL
• Helped in realizing the reports needed by the managers
• Conducted the UAT’s for the reports, ETL and MDM access
• Provided the training necessary for the transition

Project Environment
Windows 2000 / NT, UNIX, Oracle 8i, Java, HTML, JavaScript, MS Office, MS Visio, Project, Rational Enterprise Suite and Mercury Suite of Testing Tool.

Confidential,New Orleans, LA
Jan 2008 Feb 2009
PEGA Business Process Architect

Hibernia’s Mortgage Banking Division provides a variety of products and services to individual that include mortgage for home purchase, home equity loans, re-financing, reverse mortgage, PaymentPowerTM and specialized mortgage loans.
PaymentPowerTM offers borrowers the flexibility to skip a monthly payment without incurring penalty charges and affecting their credit history. In addition, there is no extension on the mortgage term and no balloon payment. Hibernia’s user friendly online Mortgage Assistance incorporates the facilities to check for the competitive interest rates, incentives, scheduled deferred payments, interest calculator and access to a range privileges program from GE’s Homebuyer Privileges. The project used CPM application in managing work objects in work covers and work documents to provide efficient and effective services to customers.

Responsibilities:

• Interacted with Project Head, developers and end-users to formulate business requirements
• Incorporated Rational Unified Process (RUP) to create Business Requirement Document Specifications using MS Visio and MS Word
• Performed Requirements Analysis and Design using Rational Rose, analyzed and documented the system specifications, business requirements and detail design of the business using Requisite Pro for the requirement tracking and analysis
• Created As-Is Model and did complete GAP analysis to identify parameters for incorporating the PaymentPower TM feature in the existing system
• Created interactive Mock up screens with features such as Find Work, My Group and My work in Progress while using CPM application.
• Designed Work Flow diagrams with features such as Service Level Agreement while implementing CPM capabilities.
• Created UML Diagrams including Use Cases Diagrams and Activity Diagrams using MS Visio.
• Defined the Business Process Model
• Identified opportunities and parameters for business process improvement
• Coordinated project scheduling in association with the Software Development Manager
• Developed blueprint and tested the prototype. Designing base template, mockup of Graphical User Interface, webpage lookup field mockup and the report generation feature of the system.
• Wrote Use Case Specifications according to the business requirements
• Identified and analyzed network resources, human resources and their comfort levels in properly handling and operating the developed system, training and documentation
• Vendor software compliance, database integrity and performance evaluation.
• Successful implementation of online transaction processing applications and its associated modules like database testing and validation.
• Framed guidelines for installation, configuration and other essential management practices for the developed software package across diverse platforms

Project Environment
Windows NT/2000, Sun Solaris, Web Logic, Oracle 9i, Forms 6i, Reports 6i, SQL Plus 8.0, PL/SQL, Pro*C, Java, JSP, Servlets, JDBC, Designer 2000, SQL Impact, Rational and Mercury Suite of testing Tools