IT Technician resume usa - Hire IT People

Summary:

Dedicated and self-challenging IT Professional. Strong background in resolving problems related to software and hardware, attaining company
goals and managing P& L. Continuously striving to guarantee customer satisfaction and lead my team and company to success. Currently certified
with A+, there are more self-development plans in the works such as obtaining the Network + Certification and the CCNA (Cisco Certified
Network Associate) in my career path leading to a management position in information technology.

Experience:

Pro Active, part time 2010-Present
PC Technician

Disconnect and reconnect computers.

Confidential,subcontractor 2008-Present
IT Technician on hand break/fix

Diagnosing, troubleshooting and resolving any given failure for computer/printer hardware components.
Formatting, installing, migration, Imaging and configuring operating systems, with associated software packages, along with customized
additions of software modules for specific business functions per client request.
Installing, configuring, diagnosing, troubleshooting and resolving all failures for Laser Jet, MFP printers, plotter printers.
Build computer from scratch.

Confidential, JO 2001-2007
Lead Technician on hand break/fix

Including the above duties.
Managed labor costs and P& Ls based on the budget and sales forecasts.
Scheduled training and development programs for all technicians to aid in reaching efficiency and customer satisfaction goals.
Installed, maintained and troubleshoot end user software and hardware.
Assembling desktop and laptop computers for all end-users, along with validating the company software licenses and maintaining their licensing agreements.
PC desktop and laptop software hardware support - Installed, upgraded and troubleshoot all installed software on systems.
Provided new hires with orientations, initial setup and instructions at their assigned location(s).
Worked with a network management group on projects involving local site issues and new network hardware installations.

Education:

Comp TIA, Network + Certification (In Progress). 2010
Product Support Division of Samsung Electronics America for laser printers. 2009
CompTIA, A+. 2009
Metwastah College, computer science. 1998

Skills:

Strong leadership skills. Excellent verbal and written communication.
Recognized for technical troubleshooting skills. Rapid and cost-effective resolving of challenging technical issues.
Problem solving and customer service skills. Quick and effective delivery of compelling solutions.
Resolving technical failures in a timely manner. Quickly learning and mastering of new technologies.

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