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Facilities Assignment Specialist Resume

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NJ

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Objective: Obtain an entry level position in Information Technology arena. Deliver value by implementing technology solutions to increase operational efficiency and productivity of businesses and clients

Career Summary

  • Versatile and open-minded professional, with comprehensive hands-on experience in technological functions including installation and troubleshooting.
  • Installed, maintained, upgraded and modified voice and data equipment and software applications on customer premises.
  • Demonstrated leadership skills with a capacity to train, mentor, and motivate cross-functional teams.
  • Commended as an outstanding trainer within AT&T, complemented for the ability to multitask.
  • Used sophisticated test equipment, measuring devices, meters and hand tools in analyzing, adjusting, installing, wiring and maintaining communications services facilities.
  • Reviewed and interpreted service orders and circuit diagrams
  • Performed work in connection with installing, rearranging, removing, testing and repairing various types of data and voice services.
  • Experienced with Nortel TDM and VOIP PBX systems including Nortel Server based applications
  • Knowledgeable on latest and cutting edge technologies associated with telecom industry.
  • Maintained relationships with business units including sales, marketing, provisioning, data entry, customer care and other integrated systems for business enhancements.

Experience & Results
Facilities Assignment Specialist, Confidential, Mar2010 - Present

  • Accountable for operation and functioning of Facilities Assignment Control System.
  • Analyze and facilitate Service Order Analysis and Control, Loop Facilities Assignment and Control System, Work Manager, and Computer System for Mainframe Operations.
  • Evaluation of requests for manual assistance identifying and ensuring the best possible solution.
  • Check and evaluate Engineering Work Orders and conclude work activity necessary to generate construction work sheets.
  • Restructure and update the documentation base inventories.

Service Technician, Confidential, Sep 2006 - Mar 2010

  • Field Technician for installation/repair also worked as cable Installer/repairman with both aerial and underground settings.
  • Installation and repair of DSL, ISDN, plain old telephone service and voice lines.

Facilities Technician, Confidential, Dec 1997 - Aug 2006

  • Worked as desktop technician ensuring customer requests are promptly handled by identifying issue and routing them swiftly to appropriate channels.
  • Responsible and accountable for low voltage loop line installation.
  • Hands-on experience in electrical maintenance.

Academic and Professional Qualifications
Bachelor of Science in Information Technology

Technical Skills & Environments

    • DOS 6.22, Windows 98/2000/2003/XP Server and Workstation
    • Microsoft Office Professional 2010 including Visio, Lotus Notes 5, Formail, MySQL, PHP My Admin, Swish-e, Urchin Analytics, Word Press, Java, Linux Red Hat
    • Experienced in computer programming in Java, Data Warehousing, Web design, Project Planning & Implementation, Database concepts, Fundamentals of networking and UNIX.
    • Knowledge of Information Assurance & Security including Risk Management, Electronic Commerce and Enterprise Security Control

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