SUMMARY:

• Digital Broadband System, Hybrid Fiber Coaxial, Team Leadership, Client Relations, Sales Support & Installation, Vendor Relations, Customer Facing Experience, New Product Test & Review
• Program Management, Multi - Vendor Solutions, Process Improvements, Maintenance Configuring & Provisioning

TECHNICAL SKILLS:

HFC, Frame Relay, VoIP, X.25, CMTS, POTS, IPTV, CATV, Cable Modem, Splunk, DS0-OC192, Servers, Access Points, Citrix, Hubs, Switches, IneoQuest, Tektronix, Routers, Linux-RedHat Solaris UNIX (8, 10), Dell, Sony, IBM, Sun, Sonus, Lucent, HP, Cisco, SS7, IS -41, Ping, TFTP/FTP, Telnet, VMware, SSH, SMTP, HP Openview Remedy Call Tracking & Clarify, SIP, H.323, DOCSIS, Net Cool, Cisco UCS, Dell Power Edge, VMware

PROFESSIONAL EXPERIENCE:

Advanced Video Engineer II

Confidential

Responsibilities:

• Under minimal supervision, responsible for the build, architectural design of the digital video network with focus on Cisco’s digital Headend system.
• Provided complex configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM (Cisco, Harmonic, CASA), headend equipment, etc.).
• Escalate issues to resolution with vendors and Engineering to resolve issues and design flaws.
• Work with Engineering to design and test system designs.
• Perform Proof of Concept (POC) to analyze and evaluate new equipment.
• Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.
• Work with the field on the implementation of network related projects and other standardization efforts.
• Perform detailed problem diagnosis, track and update problems in trouble ticketing system.
• Create/Modify SMOPs (Standard Methods of Procedures) required to meet serviceability requirements.
• Ability to isolate and troubleshoot failed equipment, facility issues and other network components Ability to make decisions and solve problems while working under pressure.
• Ability to operate personal computer and software applications.
• Team player with the willingness to work with others to resolve problems, handle requests or situations.
• Knowledge and understanding of video, data and voice communications networks, IP networking
• knowledge of UNIX and Linux
• knowledge of MPEG 2 and MPEG 4
• Advanced knowledge of CISCO video delivery system
• 20 years of video, telecommunications and networking technologies experience.
• Experienced with IP and MPEG Protocol Analyzers.
• Experienced with project management

Video Engineer III

Confidential 

• Using the Cox lab, performed testing on new hardware/software platforms being added to Cox’s Digital Broadband Delivery System (DBDS) for their Go All Digital (National) Project.
• Provisioned, tested, and configured new hardware components that will support Cisco’s uDTA and EC Controllers, attached to Cox’s DBDS.
• Actively participate in a program of continuous improvement of platform documentation
• Made recommendations and assist in implementation of plans that enhance technical operation, compliance with rules and regulations, and to facilitate the deployment of new technology.
• Managed portions of the project (site location) with other teams/members to confirm delivery intervals, validate critical dates and milestones to ensure delivery of services stay on targeted completion dates.
• Tested, upgraded and provisioned ROSAVSM hardware for uDTA services.
• Software, hardware verification/testing of Cisco’s VSM, PCG, and DCM II (netcrypt)
• Coordinated with headend technicians, network engineers as well as vendors to insure the successful operation of services pre and post cut-over.
• Perform continuous maintenance of the Network Broadband infrastructure which involves testing, upgrades and deployment of ASI, DVB, IP, Multicast, Video and RF associated elements in various headends/MTCs.
• OJT transport training on the Motorola CAP 1000.
• OJT training on Motorola DAC.
• Continued experience with Cisco UCS, VMware, EC, Settops, and VOD.

Digital Video Field Engineer 

Confidential 

• Tasked with the upgrade and migration of Cisco/Motorola’s head-end Controllers (DNCS/DACS/DTACs) using Cisco’s UCS platform and VMware.
• Head-end Consolidation and Digital Video Migrations
• Actively participate in weekly migration conference calls involving team members and upper-management to document project’s progress.
• Implement, suggest improvement, discuss pre-design and redesign, of all Time Warner video systems.
• Discussed and verified 3rd-party vendor’s software/hardware for integration to include network components such as Billing, VoD, and CMTS services offered by Confidential .
• Configure QAMS, QPSKs, VLANs, Digital Content Managers’ (DCM), and Netcrypts for SDV and IPTV
• 100% Travel to customer site or corporate office to work on new projects
• Performed queries on Informix Database verifying the integrity of the database after upgrade and migration of the DNCS/DACS controller.
• Verified DBDS systems controllers and peripherals code version are up to date and if not schedule the upgraded of the software on DTACS/DNCS/Motorola, QAMs, QPSK, Billing, etc.
• Built test lab for procedure and software verification.

Digital Video Audit Team 

Confidential 

• The primary role of the Video Audit Team is to guide Multiple Service Operators (MSOs’) on delivery and the development of strategies for a more efficient provisioning and troubleshooting of their Digital Broadband Delivery System (DBDS).
• A great deal of responsibility is to provide clear and concise details on designs, specifications and tools available for streamlining Cisco’s and the customer Vendor’s video equipment.
• Run Cisco approved scripts on the customer’s database, gathering data for pro-active analysis.
• Analyze the data pulled and create build sheet to highlight areas of concern within the video network.
• Address any immediate technical problem related to the project delivery or possibility of a critical system failure per site.
• Use specific data and process modelling techniques to create clear system specifications for the design and future development of the DBDS network.
• Participating in root cause analysis for “live system” production defects, documenting findings and recommending optimizations or other improvements.
• Representing Cisco’s Digital Video of Excellence team (DVoE) team and our vendor partners we provide feedback related to detailed business requirements for the MSOs’ system changes.
• Provide direct technical advice to upper management via a daily status report of the system and support staff engaged in project delivery.
• Ensuring that all MOP documentation is up to date with verified instructions on the procedures to run and analyze gathered data.
• Assisting in onsite troubleshooting, when issues are found within the DBDS that are at a critical juncture and can only be addressed via the customer’s location.
• Verify access to SAM, IPG, Channels, Channel maps MPEG sources, VASP entries, and peripherals of 3rd party vendors.
• Troubleshoot script defaults to ensure the integrity of data pulled.
• Verify the configuration of the customer’s QAMS, QPSKs, Digital Content Managers’ (DCM), Netcrypts and RF Gateways
• Performed queries to pull data from the Informix Database as well as test for stability and overall health of the database.
• Performed data gathering, data transformation and detailed systems analysis on DBDS/Video Content Delivery systems.
• Participated in the development of processes for retrieval of configuration, operation and performance data from all components of DBDS/CDS networks (DNCS, DCM, NETCRYPT, CDS, CMTS, QAM, RFGW, USRM, etc.)
• Performed Data mining on raw data from all DBDS/CDS network components.
• Executed test cases as part of the project QA process.

Media Systems Support Specialist 

Confidential 

• Part of Media Systems Administration and Design Team MSADT for Confidential (VDMS)
• Maintaining and administrating VDMS Operational Systems Environments (OSEs), and with interacting with clients and vendors.
• Administration for Digital Media Operations Center (DMOC) teams in support of Unicast Delivery Service (UCDS), Digital Content Distribution System (DCDS) as well as Content Management Delivery System (CMDS).
• Support testing and evaluation of new technologies (Splunk, Miranda, IneoQuest, etc.) to be deployed within the OSE
• Write and refine Standard of Procedure (SOP) documentation procedures for the DMOC OSE and desktop environment.
• Troubleshoot and create work-flows for a wide variety of video, audio and metadata applications running on both hardware and software
• Submit weekly status updates and reports to immediate supervisor on projects and daily activities.
• Perform system administration, physical security, maintenance, upgrades of the operational technical environment and quality control on PC and Mac workstations.
• Manage and maintain Quality Control (QC) Media Lab for file base content.
• Create a LAN environment that will house Mac and PC that will use LDAP bringing the QC area up to Motion Pictures Association of America (MPAA) standards.

Distance Education Administrator 

Confidential  

• Manage Adobe Connect Platform and its components consisting of: 2 application servers, 1 Big LTM Load Balancer, Flash Media Server, Content Server and SQL database
• Manage Adobe Connect 9 including installing, configuring and troubleshooting at the application level
• MS SQL server 2008 restore and recover operations
• Manage F5 BIG-IP Load balancer - upgrade, provisioning,
• Manage Adobe Flash Media Server on Linux
• Support Red Hat ES 5.5/6 and CentOS 5.5/6
• Apply standard application monitoring design principles to implement enterprise application monitoring.  Define alert thresholds using Solarwinds, Nagios Responsible for monitoring service readiness of mission critical applications
• Perform root cause analysis and implement corrective and preventive measures
• Apply server patching and application patching
• Troubleshoot client\OS incidents and problems

Digital Video Field Engineer

Confidential 

• Installation of broadband network HeadEnd System using Confidential /Cisco Proprietary DNCS servers.
• Troubleshoot Digital Video Broadcast of all video whether it be, RF, Macro blocking, Encryption, Conditional Access, VOD, PPV, or transmission issues that occur on the DBDS system.
• Provisioned SAM, IPG, Channels, Channel maps MPEG sources, VASP entries, and new peripherals of 3rd party vendors.
• Troubleshoot and Configure SetTops Boxes with SA/Cisco proprietary OS software/application or 3rd party vendor software/applications.
• Built Digital Video Labs for OCAP, Migration, SDV, VOD, Tru2Way, IPTV, and DTACs services for verification before placing on production systems.
• Headend Consolidation and Digital Video Migrations
• Actively participate in SA/customer conference calls involving the customer, SA engineering, implementing pre-design and redesign, and digital System technical issues
• Work with 3rd-party vendors to integrate SA system with other network components such as Billing, VoIP, and Caller ID services.
• Configure QAMS, QPSKs, VLANs, Digital Content Managers’ (DCM), and Netcrypts for SDV and IPTV
• Configured Sun Servers 450,V880, V890, 445 as backups, system controllers and VOD peripherals on production systems
• Analyze RF Requirements and RF power levels. Experience with Coax and ASI connections,