SUMMARY OF QUALIFICATIONS

• Excellent ability to gather and analyze statistical data and generate reports.
• Profound database management skills.
• Remarkable ability to communicate effectively, both orally and in writing.
• Exceptional record maintenance skills.
• Excellent ability to solve problems.
• Deep ability to compile information and prepare reports.
• Immense ability to schedule appointments and maintain calendars.
• Remarkable word processing and data entry skills.
• Excellent ability to make administrative/procedural decisions and judgments.
• Strong ability to compose and edit already written materials.

Skills

• Various Computer Peripherals
• MS Office
• Print House
• Data Entry
• Project Management
• PC Platforms
• Word Processing
• Editing
• HotDog
• Microsoft Works
• ACT CRM Software
• General Office Skills
• SalesForce CRM
• Internet Research
• Scheduling
• Proofreading
• American Para Prof Systems
• Instamed

Professional Experience

Confidential, Irving, TX 2008-2012 
Administrative Assistant/Client Coordinator

• Administrative support to the Managing Director and Consultant in a fast-paced high pressure environment.
• Assume receptionist duties, greet public and refer them to appropriate staff members, answer phone, route calls, and take messages.
• Pre-screened leads and set appointments for consultants.
• Assist staff with administrative duties as requested.
• Oversee database management for quality assurance.
• Maintain accurate daily accounting of fees, donations and other revenue.
• Facilitate special event registration and execution.
• Distribute incoming mail and prepare outgoing mail including bulk mail.
• Produce mailing labels and reports as requested.
• Proofreads client material for errors.
• Keep track of and physically moves jobs from one step of completion to the next.
• Oversees quality control in conjunction with Engineer, Patent Attorney, Graphic Illustrator, and Marketing.
• Provides internally approved copy, layouts, etc. for client approval.
• Plan and implement the objectives set by the Managing Director to ensure the organization’s overall effectiveness.
• Communicate with vendors and contractors.
• Type and word process documents as needed.
• Update and maintain client files.
• Managed client’s projects and other duties as assigned.

Confidential, Irving, TX 2007-2008 
Customer Service Associate (Company closed)

• Responsible for taking incoming phone calls and facilitating Customers with their needs.
• Research information to support problem resolution. Interpret, evaluate and research data to resolve problems with collections and billing.
• Confirm payments and negotiate payment arrangements.
• Performed various customer service duties and data entry.
• Performed third party verification.

2004-2007 (Staffing Agencies-Temp Assignments)

Confidential, Sherman, TX 
Customer Service Associate – Temporary (Snelling Staffing)

• Assisted customers with orders and information about products.

Confidential, FEMA, Denton, TX 
Customer Service Associate/Helpline – Temporary (Appleone Staffing)

• Demonstrate flexibility in satisfying customer demands in a high volume environment

Confidential, Sherman, TX 
Customer Service Associate – Temporary (Kelly Staffing)

• Receives requests by telephone regarding insurance claims/policies.
• Responds to inquiries from policy holders, providers and/or others for information and assistance.

Confidential, Sherman, TX 2000-2004
Independent Executive Recruiter (Telecommute)

• Responsible for employment advertising, job postings, and helped design company brochures.
• Worked with clients in various industries to identify their employment needs and priorities.
• Made B2B cold calls to potential executive clients.
• Performed assignments involving the recruitment, selection, and placement of nonexempt and exempt positions, direct hire and temp to perm.
• Performed recruiting, interviewing, coaching, and checked references of applicants.
• Developed and maintained strong, proactive relationships with candidates and clients.
• Extensive knowledge of interviewing and sourcing techniques.
• Marketing and selling the company\'s attributes to external candidates.
• Implemented effective recruiting strategies in order to attract, screen, and select high quality candidates.
• Analyzed job requirements, determined applicants\' abilities, and made hiring decisions.

Confidential, Sherman, TX 1993-2000
Operator

Confidential, Sherman, TX 1987-1993
Operator

Confidential, Denison, TX 1978-1987
Computer Operator

• Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Monitor the system for equipment failure or errors in performance.
• Notify supervisor or computer maintenance technicians of equipment malfunctions.
• Respond to program error messages by finding and correcting problems or terminating the program.
• Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports.
• Retrieve, separate and sort program output as needed, and send data to specified users.
• Load peripheral equipment with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators.
• Answer telephone calls to assist computer users encountering problems.
• Oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.
• Type command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in labeling, classifying, cataloging and maintaining tapes.
• Record information such as computer operating time, problems that occurred, and actions taken.

Education 
Confidential College, HR Assistant Certification
Confidential College - Associate Degree in Computer Science