SUMMARY:

• 2 years dedicated to working with severely and chronically mentally ill adults and children
• 2 years dedicated to Social Services Casework assisting clients with concrete needs, often working with people who are unable to care for themselves or their families because of mental or physical illness or disability. 
• 3 years foundational coursework and training in Cognitive - Behavioral and Family Systems Therapy
• 4 years demonstrating skills in creating and implementing effective and individualized treatment plans
• 5 years supervisory experience of 10-15 lower enlisted service members
• 6 years providing superb customer service ensuring client retention and loyalty
• 9 year decorated Non-Commissioned Officer US Military Veteran
• 18 years delivering responsive, compassionate, patient-centered care daily to up to 70 patients 

TECHNICAL SKILLS:

• Case Management
• Social Services
• Health and Human Services
• Mental Health
• Behavioral Health
• Psychology
• Rehabilitation
• Treatment & Discharge Planning
• Crisis Intervention
• Patient Care
• Mental Illness
• Developmental Disabilities
• Therapy
• Spreadsheets
• First Aid

PROFESSIONAL EXPERIENCE:

Clinical Coordinator

Confidential, Atlanta, Ga

Responsibilities:

• Serving as a clinical resource and coach for Disease Managers, Nursing Team Leads and Non Clinical Support.
• Answering clinical questions from staff and resolving client issues.
• Providing ongoing training and education on clinical knowledge. Handling escalated issues when necessary.
• Providing updates and conducting meetings with clients as needed.
• Maintaining staff levels, interviewing and hiring employees and enforcing disciplinary actions.
• Conducting employee performance reviews, call monitoring and case auditing of staff, and implementing performance improvement plans.

HIV Prevention Specialist II

Confidential, Athens, Ga

• Provides a broad range of paraprofessional social services to patients/clients and their families.
• Conducts patient/client/consumer intakes, participates in treatment team planning, and performs crisis intervention.
• Assists in dealing with personal and social problems. Providing supportive counseling to consumers and families and/or serve as a liaison for social services.
• Perform case management duties. Respond to crisis situations with youth and link members to services as needed.
• Supports and trains the family in developing self-advocacy and linkages to appropriate sustainable supports.
• Provides ongoing support by listening and helping the youth and family to communicate their needs.  

Forensic Service Specialist

Confidential, Atlanta, Decatur, Ga

• Conducts mental health screenings and assessments based on review of available records, and clinical interviews with inmates. As part of a mental health team, confers with other clinical staff, e.g., psychiatrists, psychologists, mental health service provider's physicians, nurse, and social workers, in order to gather and provide information concerning patient psychological problems, to ensure treatment activities are well integrated and patient care follow-through occurs.
• Provides treatment to inmates by developing, implementing and modifying individual treatment plans based on evaluation of needs and level of functioning.
• Documents treatment and evaluation activities in the health care record for each person seen.
• Consults with and makes appropriate recommendations to multidisciplinary staff (e.g., security staff, unit staff, and facility management) regards behavior and mental health issues affecting inmates. 
• Maintains strict confidentiality of sensitive materials and information at all times.  
• Demonstrates a thorough knowledge of psychological counseling theory and techniques by way of treatments and activities used for individuals in caseload.
• Provides appropriate mental health assessments, counseling and confrontation avoidance interventions to address the needs of inmates in crisis.
• Administrator of mental status exams or uses other psychological tests and instruments as necessary to evaluate inmates' treatment, adjustment and placement needs

Pharmacy Care Coordinator

Confidential, Montgomery, Al

• Coordinate with patient monthly to verify that the regimen is current; work with the patient on needed monthly prescriptions; and determine if any changes have been made by the prescriber.
• Acts as patients advocate ensuring prescribed drug therapy and pharmacy care plans are followed as prescribed and meet the medical, social and personal needs of the patient.
• Coordinating prescribed pharmacy care with the patients’ health care providers, payers, and other health related resources to ensure successful drug therapy outcomes and demonstrate value to patients, healthcare providers and payers.
• Answer and resolve patient inquiries within committed time frames. Understands the physical, psychological and social challenges of specific disease states and assists the patient with drug therapy and pharmacy care issues.
• Promotes drug compliance. Reports all adverse events related to drug therapy and pharmacy care. Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab and other healthcare related parties. Participates in Administration of patient's pharmacy care plan.
• Maintains current notes and documentation related to patient's drug therapy and pharmacy care plan; flags issues that need to be addressed. Coordinates responses and resolutions with appropriate internal and external parties.

Certified Pharmacy Technician

Confidential, Montgomery, Al

• Assisted with patient-specific drug therapy expertise while assisting with the critical tasks of lowering overall medication costs and increasing the quality of patient care.
• Communicated pertinent information to members regarding their prescription benefit plans, participating pharmacies, and medication alternatives.
• Researched issues related to pricing disputes and provide clinical services improving patient care outcomes; ensuring comprehensive medication therapy management (MTM).
• Generated revenue by recording billing information of services rendered; completing insurance forms; responding to insurance and other third-party inquiries.

Medical Assistant

Confidential, Montgomery, Al

• Facilitated optimal patient care and smooth daily functioning of clinical staff to include six physicians, seven nurse practitioners as well as entire nursing treatment team.
• Carried out clinical patient assessments required to successfully determine proper hematological and oncology treatment course.
• Delivered patient care assisting health care providers during examinations, preparing laboratory specimens, performing basic laboratory tests on the premises, administering medications on the premises, authorizing drug refills as directed, telephoning prescriptions to pharmacies, preparing patients for x-rays; taking electrocardiograms.
• Educates patients by providing medication and diet information and instructions; answering questions.
• Completed records by recording patient examination, treatment, and test results.
• Obtained vital signs; performed venipuncture blood collection, administered injections and various diagnostic procedures and ancillary tests to include EKGs and urinalysis.