SUMMARY:

• Proficient knowledge of Virginia Case Management System(VaCMS) and VAMMIS
• Experienced transcriptionist with the sound knowledge of the medical terminology
• Receiving and verifying invoices General ledger management Accounts payable listing maintenance
• Dispatcher with experience in Transportation industry and providing administrative support, customer service including but not limited to booking and scheduling loads, assigning drivers, load follow up, and productivity reporting/tracking
• Excellent experience in maintaining high degree of communication with drivers and led a daily group meeting to discuss pertinent issues and took telephone calls from the public, inquiring about selling a vehicle or buying a vehicle and dispatched units to pick up vehicles, both emergency and non - emergency
• Strong experience in providing customer service by controlling and creating service solutions for shipment, data entry, and maintaining database
• Expertise in performing Data Entry, pivot tables and V-lookup, collecting data and creating daily trend analysis reports for Operations Manager and updating and entering customers/client information into database and maintaining accuracy/confidentiality of material and documents
• Strong working knowledge of Microsoft Word, Excel, PowerPoint and ICD-9 and CPT coding knowledge medical terminology
• Excellent verbal/written communication and interpersonal skills

TECHNICAL SKILLS:

• Experienced transcriptionist with the sound knowledge of the medical terminology and exceptionally good knowledge of medical transcription.
• Great communication and verbal skills with previous customer service troubleshooting.
• Technically proficient in Microsoft Word and Excel, Mathematical Skills, auditing documents, answering phones, Mail distribution, Calendar maintenance, travel arrangements, Booking conference rooms, etc. Great ability to transcribe, interpreting and verify dictations that are processed.
• Mortgage processing, accounts payable, authorization, Payer Knowledge experience, data entry, technical support skills
• Typing Proficiency: 60 WPM with minimal errors, coordination meetings, JD Edwards knowledge, IDX knowledge, VaCMS knowledge, Oracle knowledge, VAMMIS, Transcription knowledge, Pivot Table and V-Lookup
• knowledge: Logistic and Warehouse
• Experience: Plex Knowledge, Management Experience

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Logistics and Purchasing/Data Entry Specialist

• Performed data entry tasks in an accurate and timely fashion according to team production standards
• Performed standard data entry tasks according to team minimum production and accuracy standards, examined data records, inspected and recorded incoming data for completeness, accuracy of codes and other potential problems in processing
• Cataloged and gathered info required to create CSX Stock Control Numbers and submitted request to P&M Oracle Support
• Maintained Production Material Plan for the Shop Rebuild Programs - Updated with PO numbers and communicated required dates, shipping dates and vendor updates
• Filed Maintenance for new Pick lists and worked with Engineering on BOM Revisions
• Maintained monthly Capital Close Report and reviewed shop material charges monthly to ensure accuracy

Confidential, Richmond, VA

Eligibility Coach, SMEs Subject Matter Expert

• Served as the liaison between the Eligibility Supervisor and Staff as well as served as a subject matter expert liaisonbetween eligibility and other departments to include Department of Medical Assistance Services
• Provided wide support for application processing when dealing with cases for CPU that could not be resolved
• Assisted with quality assurance (QA) and monitoring activities of new hire and existing staff as directed by management
• Determined eligibility for Cover VA eligibility by reviewing documentation from applicants and accurately entering data into VACMS and Oracle computer system; following procedures for running automated eligibility rules; prepared correspondence for missing information as appropriate
• Made outbound calls to obtain, clarify, or validate information as well as used scanned images of documents as a source for data entry to process eligibility determination and status change information
• Trained new hires on the procedures and processing of FFM and RDE applications and provided document coaching sessions as needed
• Ensure team members comply with all departmental rules and regulations as communicated and communicate noncompliance with your supervisor or immediate manager and monitored assigned queues to ensure Service Level Agreement are met/exceeded

Confidential, Richmond, VA

Accounts Payable Specialist

• Matched purchase orders to invoices and coded the general ledger and processed vendor invoice for payments
• Identified errors and discrepancies in accounts payable documentation
• Prepared checks for signature and approval for disbursement to vendors
• Maintained information of all vendor checks and prepared monthly reports. Kept track of all petty cash
• Vouchered mortgage invoices and made payment by overnight mail or wire transfer
• Reviewed Contractor Approval for accuracy; returned paperwork and verified if liability/litigation insurance was current and up to date with compliance of transactions and financial policies
• Journal entry and answered accounting inquiries from various vendors

Confidential, Richmond, VA

Provider Service Representative

• Exhibited high proficiency in customer service skills related to answering telephone calls from hospitals, physicians and program recipients on multiple contracts related to case submission process, status, and prior authorization
• Assisted with client calls with trouble shooting the provider system in inputting the clinical information for submission for their claim
• Maintained clinical information in fax queue and process data in a critically timely manner and perform data entry and error correction
• Fax backed information regarding pre-certification/prior-authorization cases and checked case status and acted as a liaison between the clinical reviewers and the providers. and notified providers if cases were approved/denied or additional information was needed so case could get approved
• Processed dme, rehab, imaging, mental health, skilled nursing, waiver, home health and incontinence information cases into the Atrezzo system and performed pricing for durable medical equipment
• Knowledge of icd-9 and cpt coding

Confidential, Richmond, VA

Office Manager/ Dispatcher

• Tracked the status of units, vehicles and equipment and performed clerical work-related activities and kept a log of the number of automobiles that were collected at the end of the week and maintained logs of all incoming calls received
• Managed all aspects of customer service including but not limited to booking and scheduling loads, assigning drivers, load follow up, and productivity reporting/tracking
• Relayed general information to the public and referred callers to proper offices and prepared transportation schedules, routes and dispatched for truck driver
• Maintained high degree of communication with drivers and led a daily group meeting to discuss pertinent issues and took telephone calls from the public, inquiring about selling a vehicle or buying a vehicle and dispatched units to pick up vehicles, both emergency and non-emergency

Confidential, Richmond, VA

Insurance Verification Representative

• Responsibilities included making sure pre-registration and insurance verification data was processed in a timely and accurate manner and kept a log of work at the end of the work day
• Called and verified if patient had co-pays or deductibles and processed insurance information into computer system
• Called patients and went over specific information before patient came to be registered at the facility and was a liaison between insurance company and hospital to obtain information to set up pre-certifications