Bi-lingual Technical Support Analyst Resume
Frisco, TX
SUMMARY / PROFILE
Computer professional with strong analytical problem solving and people / communication skills who is detail oriented with the capacity to multi-task and one who can add value to the organization.
PROFESSIONAL EXPERTISE
Bi-Lingual Technical Support Analyst - Confidential, Frisco, TX
Provided technical and customer support in a call center via phone, email and voice mail for issues regarding software and hardware, including MS Office, network and VPN connectivity. Used remote access software to troubleshoot and resolve issues. Recorded events in ticketing system, reset user accounts and passwords in Active Directory, Oracle and other applications, including Smart Phones
Instructor & Test Center Administrator - Confidential, Dallas, TX
Taught classes for QuickBooks, provided customer service, supported computers and administered a testing center for third party IT certifications.
Information Systems Specialist - Confidential, Dallas, TX
Provided PC support and maintained the department website. Designed, coded, and modified SQL queries for data analysis using PeopleTools. Managed a document imagining system and supervised students involved in document imagining.
Technical Support - Confidential– Dallas, TX
Provided Access Database and computer support for a multi-user environment Participated in the design, installation and support of networks
Software Developer - Confidential, Dallas, TX
Designed and developed telecomm software applications for banking and insurance industries utilizing voice response technologies.
Quality Assurance Analyst - Confidential, Dallas, TX
Wrote and executed test plans for validating the successful execution of telecomm software applications.
Education
Bachelor’s Degree (Major - MIS, Minor – Accounting)
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