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Customer Service Representative Resume

Greenville, TX

Work Experience

Customer Service Representative Confidential - Greenville, TX September 2011 to Present

  • Attend to customer questions and concerns immediately, and resolve issues, logging
  • all customer interaction into CRM system.
  • Perform routine money hadling related tasks, i.e. taking payments, processing checks, balancing cash drawer, complete bank deposit, etc.
  • Make collection calls and resolving customer billing disputes.
  • Take applications and process loans.

Accounts Payable Assistant Confidential - Financial Affairs - Dallas, TX July 2010 to May 2011

  • Create and voucher purchase orders
  • Scan and input daily checks into system.
  • Contact payees regarding outstanding checks
  • Responsible for sorting mail, filling and general office duties

Marketing Intern Confidential - Arlington, TX June 2010 to July 2010

  • Compile company information packets
  • Assisted marketing department in generating new customer leads
  • Support the growth and maintenance of the CRM system
  • Develop and proof content for website

Program Director's Assistant Confidential - Dallas, TX December 2009 to July 2010

  • Copy, sort, and file student records
  • Answer telephones, direct calls and take messages
  • Compile weekly communication reports

Education Bachelor of Business Administration in Marketing

Skills Bilingual; English and Spanish, Administrative Support, Customer Relationship Management, Proficient Computer Skills, 60 wpm, Microsoft Office Suite, Data Entry, Multiple Line Phone.

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