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Customer Service Representative Resume

3.00/5 (Submit Your Rating)

Dayton, NJ

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Experience

March 2010 – July 2011

Confidential

Dayton, NJ

Customer Service Representative

  • Assist clients with processing payroll via the internet.
  • Answer client payroll inquiries via phone and email.
  • Provide exceptional Customer Service.

November 2005- September 2009

Confidential

Robbinsville, NJ

Customer Service Team Leader

  • Resolve non-routine customer complaints.
  • Provide direction to less experienced CSR’s.
  • Coach CSR’s to achieve goals.
  • Ability to communicate with multiple departments.
  • Recognizes and recommends areas of improvement for CSR’s.
  • Key and process wage adjustments, and amended returns.
  • Process payrolls for clients.
  • Act as second level support for CSR’s.
  • Monitor phone queue to ensure proper phone coverage.
  • Enter garnishments.
  • Set up Pays, Deductions, and Memos for clients.
  • Train clients on how to enter payroll over the internet.
  • Monitor error messages to ensure payrolls are processed.
  • Handle customer inquiries via telephone, fax, and email.
  • Accurately and timely enter data.
  • Assist with training of new staff.
  • Extensive knowledge of products.

June 2004 – November 2005

Confidential

West Trenton, NJ

Claims Representative

  • Take automobile claims via phone and fax.
  • Take homeowner claims via phone and fax.
  • Key faxes daily.

Education

Confidential University

  • Bachelor of Science, Business Administration with a focus in Human Resource Management.

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