Mental Habilitation Advocate Resume

OBJECTIVE:

To obtain a position in which I can utilize my Administrative skills that I have gained in my 20 years of experience.

SUMMARY:

Over 5 years of experience in providing superior administrative work. Extensive knowledge in using multiple software packages such as: Microsoft Word,Excel, Outlook, Windows 2000,
PowerPoint, Lotus Notes, Cash Register, Cash Handling, and Data Entry, Maintained over 100 telephone calls assisting with information and referring to appropriate staff or division. Proficient with meeting critical deadlines under pressure.

TECHNICAL SKILLS:

Computer Skills: Westlaw, Lexis Nexus, Microsoft Word, Excel Database, Windows 2007, Lotus Notes, Access, Outlook, PowerPoint, Government Travel/Expenditures, Type 50wpm,Lexitron Database, Copying, Scanning, Coding, Excel Information Tracking Systems, Processed Fed Ex, UPS, Certified, Registered, Express, Insured, Delivered and Received mail. Cash Handling, Customer Service, Pricing, Cashier, Credit and Merchandise Handling.

PROFESSIONAL EXPERIENCE:

Confidential

Mental Habilitation Advocate

Responsibilities

Ensure that the constitutional rights of intellectual individuals with disabilities are protected and that they receive the best quality of services by visiting Client’s home, Day Treatment or Work Program and communicating with Client’s Attorney, Case Manager, (QIDP), Qualified Intellectual Disability Professional, and (DSP).
Direct Support Professional to ensure clients are provided with proper care and resources for services in a wide variety of fields.
Responsible for submitting a monthly report into database to be reviewed by Branch Monitor/and Family Judge assigned to client.

Confidential, Washington, DC

Administrative Assistant

Responsibilities:

Managed administrative details, scheduled appointments for Doctor, (4) Therapists, and for Case Services Workers, (CSW) clients/patients being referred for a Psychological Evaluation or Therapy.
Served as first point of contact meeting, greeting, and registering clients/patients in an outstanding professional timely manner.
Contacted CSW to inform them of their client’s visit or appointment. Answered high volume phone line, (25+ callers ) took messages, returned calls in a timely manner, made appointments for callers, maintained filing system.
worked under pressure, handled all confidential and sensitive materials: such as Medical/Foster Care records and information appropriately according to the HIPPA Rules and Regulations.

Confidential, Washington, DC

Receptionist

Responsibilities:

Received a high volume of calls for Director/Deputy Director/Chief of Staff concerning Horses rights with the Bureau of Land Management.
Covered the administrative needs for other affiliates in the absence of staff members.
Monitored database to provide information and update status, forward calls to appropriate personnel. (50+ callers)

Confidential

Administrative Assistant/Clerical

Responsibilities:

Performed a full range of administrative research and analytical duties, a variety of Liaison activities, and special assignments, related to the missions and functions of the office or agency.

Confidential, Washington, DC

Office Service Associate

Responsibilities:

Maintained files, logs and records on all incoming/outgoing, special mailings, US, Fed Ex, UPS, Parcel Post, required by client and corporate couriers, visitors
Department Attorneys and Assistants in a courteous and outstanding customer service manner on a daily basis, and in a timely manner.

Confidential, Washington, DC

Generalist Trainee

Responsibilities:

Processed new Citibank Travel Credit Card applications for FEMA employees, managed and tracked certificates and agreements utilizing Excel and other Microsoft software.
Verified applications and agreements in addition to reconciling credit checks.

Confidential, Washington, DC

Administrative Assistant

Responsibilities:

Operated multi - line phone system in a busy office environment.
Entered data and filed sensitive and confidential information.
Utilized Word, Excel and PowerPoint for various tasks.

Confidential

Administrative Assistant

Responsibilities:

Directed appropriate calls and set appointments, arranged Travel for Chief, and Staff Members when requested.
Managed correspondence and memoranda according to the Correspondence Manual for ERO Documents.
Provided personal assistance to the ERO Chief and Office Manager.
Ordered office supplies and equipment.
Assisted in the preparation of ERO packages, for Judicial Nominees and Chief Judge Orientations.
Maintained, ordered, and distributed office supplies.
Made travel arrangements, prepared travel vouchers, maintained files of reimbursements and payments.

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