SUMMARY:

• Medical Assistant/ OR TechHealthcare field: Clinical or Administrative
• To obtain a position in a medical facility to collaborate with physicians, nursing staff, and other health practitioners in the nursing care and preparation of surgical patients, the performance of other patient care activities.
• Supporting medical team by attaining results in team environments.
• Contributing value to operations and securing successful results.
• Aligning department objectives to comply with regulatory standards and expectations.

CORE COMPETENCIES:

• Patient Care Multi - line Switchboard Staff & Workflow Management AP & AR
• Insurance Coordination Phone & Walk-in Reception Medical File Management
• Epic System Microsoft Office Suite HIPAA, OSHA & JCAHO Regulations
• Ability to communicate in writing and verbally Knowledge of administrative support service

PROFESSIONAL EXPERIENCE:

Confidential, Silver Spring, MD 

Medical Assistant

Responsibilities:

• Business office management, financial arrangements for receivables by ensuring reimbursement for services by third parties, and/or individuals. Appeals and Denials. Benefits verification, and Precertification. To include Medicaid, Indigent programs, Managed care payers (HMO/PPO, etc.)
• SOX auditing-Promptly identify, document, assess and correct key risks and controls related to financial reporting ensuring efficient audit process.
• Financial analysis: General ledger, Accounts Payable, Account reconciliation’s, Auditing, and expense tracking.
• Ensure compliance on investment companies’ SEC 10Q/10K filings via timely research and analysis. Audit, analyze, and document loans, and investment policies.
• 401k Conversion, Hospital Self pay conversion, Payroll and Benefits Administration, Donor/ Fundraising.
• Collaborate in Performance Improvement process regarding control design and audit procedures. Retention strategy, coaching, performance/salary evaluations, HR compliance, recruitment, and orientation.
• Perpetual relationship building with communities and businesses.
• Develop ongoing support, and oversight of programs and goals to reflect an enhanced quality of service and promote company’s brand.
• Manage the performance and utilization of external resources and direct the Ethics Advisory Board;
• Coordinate Training sessions and motivational platforms of various audiences and professionals; improving production, and engagement.
• Lead and collaborate with executive team, key customers and suppliers to develop existing services and strategize growth.
• Deliver effective faith based techniques with a non-denominational approach. Providing leadership for the provision of Spiritual health and wellness to staff, patients, and families that effectively meet needs.
• Pastoral Care: Staff, patient and family counseling to include, Scriptural guidance, bereavement, palliative, stress, trauma, conflict resolution, crisis management, and mental health wellness. Hospital visitation and patient/family discharge follow-up.
• Perpetual development of Volunteers, and Community Faith Groups ensuring representation in the community and business relations. Precisely ascertain issues on behalf of clients and develop genuine trust. Assessments, Resource Referrals and Case Management.
• Created and maintained a sterile field before, during, and after surgical procedures.
• Set- up surgical tables, instruments, and supplies required for specific procedures.
• Assisted in preparation and draping of patients and the operative area.
• Prepared and passed instruments, sutures, and supplies needed in the operative procedures and maintained a correct count.
• Assisted in maintenance and care of specimens and prepared surgical specimen forms for laboratory analysis.
• Assisted with surgical table equipment, positioning patients, application of dressing.
• Decontaminated all equipment, instruments, and supplies.
• Cleaned carts, rooms, and changed linen.
• Cleaned and stocked storage room, as required
• Assisted in discharging patients.
• Generated and maintained documentation for coding and billing for insurance reimbursement.
• Manage appointment and meeting schedule for staff as directed. Serve as point of contact for scheduling meetings for conference rooms.
• Increase revenue by coordinating with insurance carriers and patients to obtain complete payment. Utilized detail oriented nature to ensure accuracy with data entry and transactions.
• Maintain utmost discretion when dealing with sensitive topics

Confidential, Lanham, MD

Trusted support

Responsibilities:

• Performed a variety of medical office procedures such as triaging patients; height, weight and blood pressure.
• Prepped patients for medical procedures and follow-up care; drew blood, and obtained specimens.
• Performed numerous diagnostic tests for example; EKGs, ABIs, peak flow, vision screens, glucose test, ear lavages, and anticoagulation test.
• Administered medications, immunizations, provided patient education which coincides with injections.
• Utilized software applications and EMR to update medical histories, transcribe treatment notes, managing email inquiries, and answering questions.
• Directed, managed the day-to-day operations of the office schedule appointments, arrange for patient hospitalization, process insurance forms, oversee inventory of back and front office medical supplies.
• Provided clinical instruction, support to student interns and entry level staff.

Confidential, Landover Hills, MD 

Trusted support

Responsibilities:

• Served customers by providing product and service information
• Reconciled cash registers, and verified payments.
• Processed the sales of goods.
• Maintained and stocked store inventory.
• Monitored the shelf life of products
• Assisted management in running business.
• Assured customer satisfaction.