Customer Service Representative Resume Hallandale Beach, Fl - Hire IT People

OBJECTIVE:
To obtain a position with a growing organization that will allow me to utilize my customer service skills & training.

PROFESSIONAL EXPERIENCE:

Confidential, FL
Risk Customer Service Representative 03/2010- Present

Confidential, Doral, Fl
Billing Specialist and Customer Service Representative 09/2007- 03/2010

Supply customer with invoices, billing and create invoices, scheduling accounts, & take payments.
Answer high volume calls & muli-tasking.
Billing Inquires, Email correspondence. Billings disputes, & distributes credits.
Collection calls & Collect Past due balance. Renew contract, review account for discrepancies, & up sell.
Meet with clients when needed. Follow up with customers on a daily basis. Providing the best opportunity for customers to take advantage of our services.

Confidential, Miami, Fl
American Express/Quality Assurance Representative 01/2006- 08/2007

Monitor agent calls;
Provide training to new employees and quality assurance to all American Express employees.
Coach team members on their calls and challenges.
Follow up on account data information.
Have weekly meetings with Corp. Associate, to evaluate agent's progress.
Successfully achieve department weekly goals.

Confidential, Miami, Fl
Customer Service Representative/MembershipRewards05/2005-01/2006

Redeem points for American Express customer card holders.
Maintain and manage accounts while utilizing data entry, computer skills and telephone etiquette.

SPECIAL HONORS AND CERTIFICATES:

SKILLS: