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Production Support Analyst Resume

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NJ

Experience Summary

  • 7.5 years of IT experience in Oracle Configurator – rules (CDL and Extensions), Structures, supporting runtime Configurator, developing templates for user interface, BOM and NON-BOM structure creation. CIO package. Batch processing and validation.
  • Calling CIO APIs in portal applications and OAF applications
  • Inventory, BOM, Order Management and Quote modules, - Item creation, org assignments, BOM creation (Option classes, models), handling order creation for testing, SR creations, ZOOM forms, negotiation holds, price list creation. Quote creation – customer and system creation. Quoting approvals. Quote to order conversion. Order imports.
  • Production support for all the Configurator applications in US and EU regions.
  • Extensive work experience in Install base and IStore modules.
  • Analysis, Design, Developing, Testing and supporting the application software for various web based, Client/Server applications using Java/J2EE technologies, CIO packages, AIM and SQL.
  • Specializing JSP, Servlets, XML (Sax and Dom parsers), UML, WebLogic/Tomcat, Oracle 10g, UNIX, Swings, Spring Framework, Design Patterns, Java Beans, JDBC, JavaScript, SNMP, NMI, Oracle Configurator.
  • Strong programming experience in creating Procedures, Packages, Functions, Triggers and other database objects using SQL and PL/SQL. Also experienced in sql-tuning for better performance.
  • Have experience and good knowledge of ERP, Motors, Data Storage, Hardware and Energies, Investment Banking, Private Banking, Finance, Insurance, Cargo and Travel Domain.
  • Exposure in varied business processes. In-depth technical and functional knowledge of Oracle Applications in Release 11.5.9/11.5.10.
  • Have good experience in end to end testing, system testing. Order to SR to Install base testing.
  • Proficient in Object Oriented Analysis and Design and Unified (UML) Object modeling techniques and Design Patterns.

Education

  • Master of Science (Software Engineering
  • Bachelor of Science (Computers)

Language Certifications

Level 4.

Job Title History

Technical Consultant (Oracle Configurator, JAVA/J2EE) Equinix (Singapore) March 2009 – till Date
Techno/Functional Consultant (Oracle Configurator, JAVA/J2EE) (WIPRO, Singapore) - Nov 2008 to March 2009
Techno/Functional Consultant (Oracle Configurator, JAVA/J2EE) (WIPRO, India) - Aug 2004 to Nov 2008
Freelancer JAVA/J2EE/OAF developer - Sep 2003 to Aug 2004

Primary Skills
Oracle Apps (Configurator(11.5.7, 11.5.9, 11.5.10), Inventory, BOM, Quote and OM), JSP, Servlets, XML (Sax and Dom parsers), UML, WebLogic/Tomcat, Oracle Pl/Sql, Oracle 10g, UNIX, Swings, Spring Framework, Design Patterns, Java Beans, JDBC, JavaScript, SNMP, NMI.

Productivity Tools

Eclipse, Jdeveloper 9.0.3, PPM, Custom Rules Engine, Toad, Putty, WINSCP, SVN, Share Point, Visual Source Safe, Oracle Configurator Developer Tool, Log4j, SNMP4J

Operating System

Windows 98/NT/2000/XP/ 2003 and UNIX

DBMS
ERP, Data Storage Canters, Motors, Hardware, Banking and Energies.

Engagement Overview

Project 1- Phase 2: Switch and Data – Quote to Cash. – US –Production Support. Confidential,SINGAPORE Duration: Jan 2012 – Till date

Role: As Sr Technical Consultant handled the design and development of the entire flow of calling Configurator APIs from Equinix portal in Phase1 of this project. Currently supporting the application in Production. Developing new enhancements over the application and deployed the same to Production.
Bug fixing for production issues.

Phase 2 – Production support including new enhancements, bug fixing and production deployment.

Project 1 – Phase 1: Switch and Data – Quote to Cash. – US – Development. Confidential,SINGAPORE Duration: Jan 2011 – Sep 2011

Role: As Oracle Configurator lead handled the design and development of the entire flow of calling Configurator APIs from Equinix portal. Handled the middle tire design and development for front end and back end interaction until order booking. Created BOM and mapping interfaces for portal. Created rules and mapping interfaces for portal. Extensively used java extensions for importing and exporting the data to and fro from oracle.

Phase 1 – Development of the new application from scratch Project 2: Equinix Customer Portal. – US and EU Confidential,SINGAPORE Duration: June 2010 – Dec 2010

Role: As Oracle Configurator lead handled the design and development of the entire flow of calling Configurator APIs from Equinix portal. Handled the middle tire design and development for front end and back end interaction until order booking. Created BOM and mapping interfaces for portal. Created rules and mapping interfaces for portal. Extensively used java extensions for importing and exporting the data to and fro from oracle.

Project 3: Europe Order Management IBTS. Confidential,SINGAPORE Duration: Feb 2010 – May 2010

Role: As an Oracle Configurator consultant, aligning the BOM details for EU BOM structure to be in par with US BOM. New BOM development, model population, extensive java rules creation, creation of non bom models and heavy UI customization. Publication to calling modules – Quoting, OM and IStore modules. Order and quote creation. Usage based rules and usage based publication.

Contribution: Development - Actively involved in

  • Interacting with Business analysts in analyzing and understanding the requirements, performing the impact analysis and develop Technical specifications
  • Estimating and setting development time lines using functional point analysis
  • Extensive usage of CIO API to support runtime Configurator.
  • User interface template creation. Dynamic user interface displays.
  • Developing CDL and Java Extensions.
  • Developing NON Bom models to support the customization.
  • Extensive User interface customization.
  • Usage based structure and rules
  • Publication to OM and Quoting.
Project 4: Europe Order Management Back end - Customer Care Portal (OMEU).

Confidential,SINGAPORE

Duration: Oct 2009 – Jan 2010

Role: As an Oracle Configurator consultant, analyzed the requirement in front end portal Configurator – BOM development, model population, rules creation, creation of non bom models and heavy UI customization. Publication to calling modules – Quoting, OM and IStore modules. Order and quote creation. Usage based rules and usage based publication.

Environment & Tools: ORACLE APPLICATIONS 11I(11.5.10) WITH CRM, ISTORE, ISUPPORT, OCO, INSTALLED BASE, CONFIGURATOR, HTML, JAVA SCRIPT, JSP, JAVA BEANS/ SERVLETS , AK DEVELOPER, WINDOWS XP, ORACLE9I , SUN-SOLARIS, TOMCAT, ADOBE AND MACROMEDIA PACKAGES.

DBMS: Oracle 10g

Contribution: Development - Actively involved in

  • Interacting with Business analysts in analyzing and understanding the requirements, performing the impact analysis and develop Technical specifications
  • Estimating and setting development time lines using functional point analysis
  • Extensive usage of CIO API to support runtime Configurator.
  • User interface template creation. Dynamic user interface displays.
  • Developing CDL and Java Extensions.
  • Developing NON Bom models to support the customization.
  • Extensive User interface customization.
  • Usage based structure and rules
  • Publication to OM and Quoting.

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