EXPERIENCE:

Intranet Specialist

Responsibilities:

• Overseeing a year - long project working with each team at the Bureau, to develop strategic plans that improve internal communications through their presence on the Intranet
• Develop project plans, with a detailed approach, mission statement, stakeholders, charters, timelines, deliverables, etc. and lead the project which includes gate meetings, stakeholder meetings, touch points with teams on progress, and more. Using visionary and detail oriented project management strategies and tools with the end goal of a completely refreshed CFPB Intranet where cross-divisional information is easy to obtain
• Coordinate communications plans and tools that satisfy the diverse needs of a remote workforce duty stationed across the country

Regional Administrative Officer

Responsibilities:

• Managed multiple, complex projects simultaneously with little oversight
• Served as a liaison and subject matter expert for more than 115 employees in a nine state region in the areas of procurement, human capital, technology, training, budget, on-boarding/off-boarding, staffing, records management, and more
• Served as a member of the regional management team coordinating performance management tasks and processes to include regional union and administrative grievances, serves as a resource and liaison for EEO complaints and discipline
• Created processes and policies to enhance operational efficiency and regularly train staff on new, improved, or standing policies, rules, and procedures
• Project manager for several large-scale projects in the region to include event planning, annual employee survey working groups, CEO Industry Forums, training
• Coordinated regional conferences for over 125+ employees with responsibility over budget management and session content oversight
• Manages all aspects of facility and security for the Midwest Regional Office including the physical move of our entire regional office, emergency management plans, continuity of operations plans, and lead training and drills for the emergency team
• Created and maintains a budget of over $5 Million annually
• Improved and produced travel information resources such as user guides, tip sheets, policy summaries, how-to guides FAQs, and other such tools
• Created communication tools to meet the needs of the region including managing the region’s Intranet page as well as newsletters, emails, distribution lists, and meeting agendas

Deputy Chief Administrative Officer 

Responsibilities:

• Managed the daily operations and administrative functions of numerous, diverse activities, including: budgeting and finance, staffing and workload analysis, IT, procurement, training, records management, and clerical support and human resource tasks to include: application reviews, interviews, performance management, performance appraisals, and special cross-divisional projects
• Created, implemented, and helped ensure compliance with agency policies and procedures
• Conducted periodic and comprehensive evaluations of operational functions to ensure that stated organizational goals are met, and identifies areas where operational efficiency can be enhanced
• Identified problem areas or gaps and oversees implementation of solutions

Human Resource Specialist

Responsibilities:

• Provided thorough legal and contractual analysis and investigation of grievances filed by union officials and disciplinary appeals filed by members of the over 4,000 person police department
• Advised the Chief of Police on recommended responses and policy considerations
• Created and implemented an electronic work-flow processes, and electronic and physical records storage and management, working now to scale Department-wide
• Worked with interns on Freedom of Information (FOIA) requests and maintains confidential record keeping

Executive Director

Responsibilities:

• Managed a 30-person agency in this executive, Cabinet-level position
• Coordinated more than 300 medium to large-scale volunteer projects annually
• Recruited and oversaw the largest day of service in DC history with over 40,000 volunteers participating in over 200 projects during MLK Day of Service 2009
• Increased donations by over 2,000% through partnership development and grant writing
• Created and executed an annual budget of over $6 Million
• Organized over 18,000 volunteers in the National Capitol Region during the 2009 Presidential Inauguration; worked with partners to develop and train almost 1,500 volunteers in infrastructure protection, physical security, and emergency preparedness; parked 3,000 buses and guided or assisted over 150,000 visitors
• Developed an agency-wide 5-year Strategic Plan with Serve DC Board Members

Chief of Staff

Responsibilities:

• Managed all administrative staff in the Executive Office of the Chief
• Served as a member of the Mayor’s Performance Management Council which created and utilized metrics of performance evaluation for goals met, customer service, budgets balanced, and overall efficiency; developed performance plan initiatives, strategic plans, objectives and goals for the Department
• Assisted in the operations and coordination of relocating fire houses in a city-wide plan to green and update first responder facilities
• Oversaw the coordination of staff facilities at Fire and EMS Headquarters
• Managed record keeping initiatives and staff responsible for private medical records
• Created and implemented office policies and procedures

Director

Responsibilities:

• Managed over 3,000 volunteers city-wide to include the Community Emergency Response Team (CERT), Neighborhood Corps, and Commander Ready Youth Preparedness programs
• Presented at conferences, trainings, round tables, and community meetings
• Recruited and trained over 100 volunteers a month in emergency preparedness home and occupational safety and security and conducted city-wide exercises testing first responder/volunteer coordination in security and preparedness operations
• Worked with regional partners to begin the identification and credentialing discussions and enacted control systems for better personnel security of volunteers

Police Officer

Responsibilities:

• Completed a Class A, six month Police Academy which included in-depth training on case law, rules and regulations, defensive tactics, research, evidence preservation, community preparedness, crime solving interrogations and report writing