Education:

Bachelor of Science, Business Administration

Masters of Business Administration

Skills:

Type 55 wpm, 10000 kph, Microsoft Word, Excel, Access, PowerPoint, PeopleSoft, IntelliGrants, EMMIE(Emergency Management Mission Integrated Environment)

Professional Experience:

Confidential,Albany,NY
Public Assistance-QA/QC-FEMA Sept 11-Aug 2012

• Analyzed and resolved any unique project related events.
• Assessed client situations; identified and interpreted federal regulations and used knowledge and experience to determine method of project implementation.
• QA/QC’d mutual aid agreements, fringe benefits, salaries and wages, hours worked, EOC Logs, Job Site Logs, Inventory Logs.
• QA/QC’d, Collective Bargaining Agreements, FEMA rates or applicant rates, whichever is lower
• Responded quickly to managers, supporting the implementation of projects and organizational efforts to ensure timely, cost effective delivery of high quality products
• Worked on diverse tasks, analyzes data and exercises independent judgment when assessing recommendations regarding FEMA PA Project Worksheets for category A-G disaster-related activities.
• Entered Sub-grant Applications into EMMIE based system free from errors.
• Documented all errors on Project Worksheets, verified work completed amounts
• Conducted project research on small and large projects which entails consulting with technical staff, consultants and PACs and PA Task Force Leaders.
• Working knowledge of FEMA PA Laws, Regulations & Policy

Confidential, Texas Aug 2009 Oct 2010
Case Manager/Housing Advisor (contract position)

• Provided specific descriptions of program options and technical assistance to the applicant in choosing the best program options for them, repair, replace, or buy-out for the CDBG program.
• Submitted preliminary proposals for final calculation on assessed home damages utilizing HCAD database information and IntelliGrants database.
• Referred cases to the Operations Center for document processing and verification, and monitor completion of processing the determinations of eligibility.
• Assisted the Program Manager with writing and editing proposals and policies for the Homeowner Disaster Recovery
• Created policies and proposals for field service visits for Harris County’s disabled and low-to- moderate residents. Managed case load of 100-150 clients
• Analyzed request for proposals for funding; determine compliance with all program requirements and applicable federal and state statutes and regulations.
• Reviewed required verification information from the homeowner (e.g. identity, property ownership, damage assessments, etc).
• Ensured paperwork of current and prospective tenants is completed accurately.
• Calculated income designations utilizing HUD’s Technical Annual Income Calculator.

Confidential, Baton Rouge, LA July 07-May 2009
Lease Termination -Data Manager-FEMA

• Processed Cease and Desist and Vacate forms for FEMA parks.
• Provided applicant cases for supervisory review and clarification for continued housing or alternative resources
• Coordinated applicant information, records, and inspection service function to assure assistance to disaster victims.
• Heavy data entry.
• Conducted Quality Control compliance reviews of the various programmatic elements in accordance with the Robert T. Stafford Disaster Act.
• Reviewed and research all park applicants case eligibility standings and determine housing determinations for this applicants
• Created analysis and Conduct PowerPoint presentations on rule violating applicants
• Determined Hotel and Motel assistance accommodations by researching all valid correspondence such as lease agreements and current FEMA specific guidelines
• Acted as Liaison Officer for fulfillment of park owner and park manager obligations
• Assisted applicants with HUD/DHAP (Disaster Housing Assistance Programs) rental housing and PHA’s (Public Housing Assistance programs)

Confidential,Baton Rouge, LA Nov 2005-June 2007
Housing Representative- Team Manager Call Center-FEMA

• Reviewed and analyzed casework production of Applicant Services Representatives for quality and quantity to ensure that disaster victims receive timely assistance.
• Evaluated work performance for a staff of 16 Applicant Services Representatives.
• Supported the call center by participated in cross-functional meetings giving input on improvement opportunities.
• Handled supervisory calls from irate applicants concerning housing assistance.
• Provided solutions on solving complex applicant related problems.

Confidential,New Orleans, LA Oct 2003- Jan 2005
Real Estate Research Analyst

• Researched population, sales trend, and market rents for the Gulf Coast Metropolitan Region.
• Created and implemented a comprehensive trend analysis graph for UNO Real Estate Center.
• Directly retrieved measurement data via e-mail and administered phone surveys.
• Assisted Professor with grading and administering Louisiana Real Estate exams for UNO.
• Researching mortgage loan processing (conventional and government, purchase and refinance, FHA/VA).
• Compiled data for apartment and retail survey utilizing PeopleSoft software.
• Input deed-fax and appraisal information for Orleans, Jefferson and St. Tammany Parishes.
• Assisted with the coordination of the UNO Annual Real Estate Business Seminar.
• Created memos, graphs and compiled housing data for Director.