Insurance Support Associate Ii Resume
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TECHNICAL PROFICIENCY:
Microsoft CRM - INCUR: Jumbo
Microsoft Excel: HTML
Microsoft Word: Edge
Microsoft Outlook: Vision
HP Quality Center: Exceptions Queue - XQ
Frontier: NICE
EXPERIENCE:
Insurance Support Associate II
Confidential
Responsibilities:- Piloted the New Business Checklist protocol.
- Performed Beta testing on newly implemented programs.
- Responsible for quality control and processing sold policies by cross referencing the application and declaration documents.
- Make necessary corrections.
- Exceeded expected work load; approximately >90 NB per day.
- Underwriting cancellation letters.
- Sending out communication letters to customers.
Crew Chief
Confidential
Responsibilities:- Dispatched drivers to customer locations.
- Placed customer orders using power magic.
- Excellent Customer communication on a daily basis
Distribution Operator
Confidential
Responsibilities:
- Print out statements on Xerox DP-180 printers
- Using Micro Sun Stations and Sar to change settings of the printers.
- Problem escalations to Xerox
- Creation of tickets using USDN.
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