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Customer Service Representative Resume

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Dallas, TexaS

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Objectives:
Customer Service Representative | Front Desk | Receptionist

Summary of Qualifications

  • Over 15 years experience working in a variety of customer service settings.
  • Good judgment and the ability to think and act quickly.
  • Quick learner who can easily adapt to new responsibilities.
  • Dependable, honest, good attitude and customer friendly.
  • Team player with call center experience.
  • Supervisory skills.
Clerical Skills

Skilled and competent in many clerical procedures, including:

Typing 35wpm | Answering multi-line phones | Cash Handling | Coping | Filing
Distributing Mail | Computer Skills | Recording Keeping | Faxing | Data Entry

Customer Service Skills
  • Directed phone calls and welcomed in-person guests with courtesy.
  • Acknowledged customers' presence and making eye contact.
  • Enrolled customers, checked in visitors, oriented guest to the facility and resolved unforeseen complications.
  • Maintained public relations by demonstrating the ability to listen effectively to customers.
  • Answered telephones to provide customers with account assistance.
  • Interviewed applicants and processed applications.
  • Used computer for data input and retrieval.
  • Greeted customers in a friendly manner, and giving them full attention.
  • Served as product expert.
  • Processed and secured reservations for customers.
  • Processed cash, check and credit for payments.
  • Handled irate customers and complaints.
  • Totaled bills, received money, filled out charge forms, and gave receipts.
  • Used scanners and computers.
  • Promoted to Team lead and was responsible for 4 staff.
  • Took inbound and outbound calls.
  • Explained product, services and prices.
Work History

03/2004-11/2007 Customer Information Rep Confidential, Dallas, TX
08/2002-05/2003 Customer Service Rep Confidential, Irving, TX
06/2000-05/2001 Collections Rep Confidential, Farmers Branch, TX
06/1999-05/2000 Front Desk Supervisor Confidential, Irving, TX
11/1998-04/1999 Confidential, Dallas, TX

References available upon request

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