Applications Support Specialist RESUME Naperville IL - Hire IT People

QUALIFICATIONS

Strong ability to sale; consistent top 5% seller of 500+ advisors for online university.
Analyzes incoming user questions and issues.Able to construct remedies including workarounds, suggestions, alternative usage, fixes, test cases, etc.
Increasingly self-sufficient in handling incoming issues.Knowledgeable on procedures that require escalation to higher support tiers as appropriate.Remains in communication through to customer satisfaction, ultimately closing the issue in Company database.
Sound Technical Skills; maintained and operated space systems via IBM AS/400 mainframe terminal to monitor low-orbit and deep-space vehicles, while serving in the United States Air Force, Satellite Console Specialist/Trainer, 1999-2003.
Excellent analytical skills and strong ability to troubleshoot under strict deadlines.
Strong ability to communicate with all levels of management, competence, and diversity.
Demonstrated ability to support, consult with, and educate coworkers and customers in the successful implementation and use of company software.

PROFESSIONAL EXPERIENCE

Confidential,Naperville, IL.3/2011–12/2011
Applications Support Specialist (Technical Support)

Supported Applications: Entire ACR suite, including ACR/Summary and ACR/Detail; Infogix Insight and Infogix Gateway.
Platforms/Databases: Windows, Mainframe (AS/400), z/OS, UNIX, SQL.

Confidential,Naperville, IL.10/2010–3/2011
Information Technology Support (Student Worker)

Helped Migrate all campus CPUs from Windows XP to Windows 7.
As an integral member of the IT Support staff, I worked to resolve technical issues (hard drives, operating systems, virus/malware resolution, etc.) for all campus equipment.

Confidential,6/2009–4/2010
National Admissions Advisor, Team Leader

Blossomed to Become a Consistent, Decorated Monthly Sales Leader.
Conduct Telephone Interviews to Qualify Prospects In Accordance With Regulation.
Establish Rapport and Help Facilitate Student’s Entrance into The University.
Maintain Working Relationship With Students And Execute All Opportunities.

EDUCATION

MS in Web and Internet Applications Development