EMPLOYMENT HISTORY

Confidential
Dates-10/11-1/12
Position-Client Relationship Associate
Duties- I answered incoming lines to assist shareholders with identifying and resolving needs and problems with urgency. I provided shareholders with realistic time frames for solving problem issues based on current workflow procedures. I also prepared forms to be forwarded to other departments for problem resolution and monitored accounts accordingly for timely completion. I also assisted with updating clerical issues for shareholders and assisting with maintenance of the accounts. Other duties include assisting clients with redemptions , liquidation, buying and exchanges within their funds as well as guiding them with registering for online services and offering to assist with registration process . I updated addresses and phone numbers for shareholders accounts and conferenced in specialists for shareholders and prospects with asset transfers and looking to bring new retirement monies over to Vanguard. I also assisted the fraud team with inquiries dealing with fraud on shareholders accounts and provided documentation for fraud follow up.

Confidential
Date-9/10-9/11
Position-Senior Collector
Duties- I made daily calls from a portfolio of delinquent auto accounts on a daily basis helping clients to resolve delinquent accounts and become current to prevent from further collection activity on the accounts. I offered repay plans and assistance programs for clients that were eligible upon certain requirements and criteria. I documented accounts in detail for management and company guideline purposes. I multi-tasked between three different screens in order to do my job on a daily basis. I performed extensive skip tracing for the clients that we could not reach via telephone or mail and also followed up on any fraudulent activity concerning payment methods on account and payment history. Any types of fraudulent activity concerning payments on accounts I would document in detail and investigate further for follow up and forward results to correct department. I followed all FDCPA rules and regulations along with all regulations and guidelines for collection efforts. Other duties included research on missing payments and follow up calls as necessary for completion of completing assistance programs. Emailing clients for assistance programs and enrolling clients in online capability for account review and maintenance were also additional tasks performed.

Confidential
Date-6/09-9/10
Position- Collector 3 Senior Collector
Duties- I made daily calls from a portfolio of delinquent auto accounts on a daily basis helping customers to resolve delinquent accounts and become current to prevent from further collection activity and repossession status. I offered repay plans and assistance programs for clients that were eligible upon certain requirements. I sent out letters to clients every 10 days and I also documented accounts in detail and documented any fraudulent activity on accounts with concerning method of payments. I multi-tasked between four different screens in order to do my job on a daily basis. I also documented accounts in detail according to reasons for delinquency and cure plans. I would also perform skip tracing techniques and send out field agents to the homes of the clients we could not reach via telephone or mail. I followed all FDCPA rules and regulations along with all regulations and guidelines for collection efforts.

Confidential
Dates- 10/08-2/09
Position-Health and Welfare Benefits Customer Service Associate
Duties- I would answer incoming calls on a daily basis to assist employees with enrolling in their medical, dental, vision, 401K, LTD, STD, Pension and retirement benefits. I would also assist with payroll issues and termination benefits. Other duties included going over available plans to enroll in health and welfare benefits in great detail. Other duties included documenting accounts accordingly and provide follow-up research and call backs to clients as needed. I looked up health information and documents involving insurance information and provided accurate information for insurance card timeframe and beneficiary updates and additional family members being added to insurance.

Confidential
Dates-6/08-9/08
Position- Auto Collections
Duties- I assisted customers with delinquent auto accounts and set up payment arrangements on their accounts to bring them current. I also would do skip tracing and sending out collections letters for payments. Other duties included calling customers on a daily basis to discuss the accounts or accept payments over the phone or provide information on how to make express payments. I would some times have to issue vehicles for pick up on the accounts where the customers did not make their monthly payments on accounts as well as issue out door knockers to check on residency of customers and verify collateral in visual aspect. I would do detailed notating on the accounts as well as faxing, filing and preparing certain paperwork for management purposes.

Confidential
Dates- 11/07- 5/08
Position- Collector 1
Duties- I would assist mortgagors with their delinquent accounts trying to solve the delinquency on their accounts to prevent foreclosure or sale of the home .I would perform outbound calling on a daily basis and some inbound calls as the business demand needed. I would document accounts accordingly and also assist with taking mortgagors financial expenses to determine if a repayment plan or workout plan was needed in order for the mortgagors to stay in their homes. I also assisted mortgagors with liquidation options as far as foreclosure, short sale and other options for satisfying the note obligations. Other duties included, transferring calls to the correct departments as requested and needed and also light filing, faxing and organizing paperwork .

Confidential
Position-WDA Representative 2
Dates- 12/06- 11/07
Duties- I would answer incoming calls on a daily basis and assist customers with their bank accounts. I would provide balances as well as go over account transactions, transfer funds between different accounts and helping the customer to learn how to balance their checkbooks. I also assisted customers with research on fraudulent activity and began to open up a fraud case if necessary and then transfer the customer to the fraud department for further research .I notated accounts with detailed information and made outbound calls as requested by customer and according to research for customer that required a call back before the end of the work week.

Confidential
Position- Night Auditor Administrator
Dates-12/05-12/06
Duties- I would perform administrative auditing duties such as balancing the credit card machines and organizing paperwork for auditing and hotel number balancing. I also balanced the cash drawers before the end of the shift. I faxed, filed and prepared paperwork for corporate headquarters. I also answered incoming calls and made reservations for guests online and over the phone. Other duties included checking guests in and out of their hotel rooms and accepting payments for their stay and assisting management with training new employees when needed.

Confidential
Position- Night Auditor
Dates- 3/03- 12/05
Duties- I would perform night audit duties that include balancing credit card machines, cash drawers, check- in lists and payment methods. I would fax, file and prepare paperwork daily for corporate purposes and policy procedure. I would answer incoming calls and check guests in and out of their hotel rooms and accepting payment for their stay. I would on occasions train new employees on front desk and night audit duties as required by general manager. I would also make reservations on a first come first serve basis according to occupancy level as well as block rooms when hotel was expecting a 100% check-in occupancy.

Education

Degree- Diploma Skills: 10-Key, Data entry, Microsoft Office, Microsoft Word, Outlook, Power Point, Excel, Lotus, Switchboard 5-10 lines (all office duties and equipment operable)