Program Assistant Resume Cedar Hill, TX - Hire IT People

Objective

To obtain a position where I can utilize my excellent communications, customer service, computer and supervisory skills.

Summary of Qualifications

Excellent customer service and communication skills. Computer skills consist of Microsoft Word,
Microsoft Excel, and Microsoft PowerPoint, Time and Attendance recordkeeping system and cash
register experience. Customer Service, Product Knowledge, Quality Focus, Problem Solving,
Documentation Skills, Listening, Phone Skills, Resolving Conflict,
Analyzing Information, Multi-tasking. Extremely reliable, organized, quick learner and a team player.

Work Experience

June 2012- December 2012 Confidential, Cedar Hill, TX
Cedar Hill ISD Human Resources
Answer 6 line phone systems.
Assist inbound and outbound phone calls on daily basis.
File confidential files in correct areas.
Check incoming and outgoing mail daily.
Create and print out mailing and filing labels as needed.
Assemble orientation packets together for new hire employees.
Respond to customers via email/fax in timely manner.
Examine employee files to answer inquiries and provide information for personnel actions.
Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.

August 2010 - June 2012 Confidential, Cedar Hill, TX
Pre K Aide
Provide assistance to lead teacher with children of the classroom.
Act as lead teacher when needed.
Read over and teach lessons to students.
Input information into Skyward.
Register new and returning students.
Prepare new and returning student packets for registration.
Check parent information for proper enrollment.

November 2009-June 2010 Confidential, Dallas, TX
Program Assistant
Provide assistance to Program Director in operation of Head Start center.
Update Head Start Database with client information.
Collect parent fees and make deposits to bank for facility.
Data collection support.
Assist Lead Child Care Advocate as needed.
Open/close center, as assigned, in timely manner.
Conduct preliminary assessment of visitors/caller's needs and refer to appropriate staff and maintain appointment log for case managers.
Schedule, set-up and confirm meetings and appointments.

September 2004 - September 2012 Confidential, Cedar Hill, TX
Supervisor/After School Program
Monitor students at Plummer Elementary in the After School Program.
Assist students with homework.
Collect and record payments from parents.
Prepare student accident reports.
Train new hire employees on correct policy and procedures.
Supervise other child care attendants.
Record time and attendance for child care attendant staff and submit to management.
Interface with parents and teachers regarding student activities.
Developed, coordinate, and direct varied activities involved in an after school program.
Plan and supervise the work of paid staff and volunteers.
Established and maintained working relationships with co-workers.
Follow verbal and or written instructions.
Work under stress and handle stressful situations.

May 2005 - February 2008 Confidential, Desoto, TX
Customer Service/Cashier
Resolve customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Train new hire employees with proper customer service procedures.
Check to ensure that appropriate changes were made to resolve customers\' problems.
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
Maintains customer records by updating account information.

Education

H.S. Diploma
General Studies - 30 credit hours

References

Available upon request.

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Program Assistant Resume

Cedar Hill, TX

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