Credit Manager Resume Jupiter, FL - Hire IT People

Profile Summary

Experienced professional with a successful career in credit, financial services, and administration.
Excel at interfacing with others at all levels to ensure organizational goals are attained.
Proactive approach has resulted in capturing numerous accounts and expanding client base.
Possess excellent interpersonal, analytical, and organizational skills.
Excel within highly competitive environments where leadership skills are the keys to success.
An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential.

Achievements

Increased customer retention by 19%, from 72% to 91%.
Reactivated 9 key accounts, utilizing persuasion/mediation skills.
Proactive planning led to notable increase in morale in all
departments.
Created customer satisfaction survey, drastically reducing
potential problems.

Employment

Confidential, Tequesta, FL 1994 to Present
Credit Operations Manager

Improved productivity and utilized existing resources that materialized into record setting income and profit margins.
Support sales reps in opening new accounts and upgrading existing accounts.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers.
Able to analyze D & B, Experian, TransUnion, Equifax commercial/consumer credit reports on how to effect collections.
Analyzing credit to potential customers while maintaining the DSO and resolving short pays to company standards.
Monitored credit on existing customers to ensure our credit policy is being adhered to in accordance to company policy.
Understand the Collection and Bankruptcy Laws in Accordance FDCPA
Created unique research methods to guide new product development.
Managed a staff of twelve in the credit and collection department.

Confidential, Clearwater, FL 1989 to 1994
Corporate Credit Manager - Security Industry

Granted credit on basis of financial statements and past credit record for single accounts such as customers and franchises.
Trained and mentored new employees.
Supervised fourteen members of the credit/collection department in details of credit work; had authority when accounts became delinquent to take corrective measures to effect the collection effort.
Worked closely with sales force; prospects for likely accounts which are suggested to sales.
Notified sales people of trouble areas.
Credit is geared to assist, not hamper sales by excessive caution, sound judgment was required.

Confidential, Largo, FL 1989 to 1989
Assistant Manager

Being groomed to take over as manager before credit union was merged.

Confidential, Huntington, WV 1985 to 1989
Collections/Credit Manager

Provided credit and collection services to members.

Education

Associate Degree: Business Management

Computer Skills

AR 2000, SAP, Kronos, Cubs, Collect, Word, Outlook

Affiliations 1995 to 2004 Home Health Care Corporation of America, Tampa, FL
Advisory Committee - JACHO Accredited

Attended Credit Union Chapter and Credit Management Meetings

CUNA School Graduate

References Furnished Upon Request

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Credit Manager Resume

Jupiter, FL

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