Senior Associates RESUME NJ - Hire IT People

EDUCATION BA Degree in Graphic Design SUMMARY OF SKILLS

Microsoft Word, Excel, Outlook, Access and Power point; 10 Key, Captiva, Beta TPX, IBPM, Siebel, Corrections Tool, Concur Expense; Adobe Illustrator, Adobe Photoshop, Adobe Indesign, After Effects; Still and movement photography, Creation of letterheads, brochures, flyers, business cards, stationary, and logos.

PROFESSIONAL EXPERIENCE

August 2007–Present, Confidential,North Carolina

Supervisor, 2011-Present

Manage a operations team of 12 Imaging Associates and 2 Senior Associates
Meet with staff 1 on 1 using constructive feedback to address Performance goal objectives
Train and coach staff on new procedures and programs to improve the quality of service to our business units and clients
Act as departmental liaison communicating with other business units to discuss document updates and improve the Document Imaging process
Utilize dual monitors to generate Crystal production and error reports daily
Process Records Management, Siebel, and IFMG requests with their 24 hour SLA deadline
Monitor mail and fax queues to make certain daily SLA deadlines are met to prevent penalties
Perform audits on employee’s production to ensure documents are routed to the correct business units
Manage High Priority queues in Captiva in excess of $1 million
Integral part in interviewing new hires
Prepare and initiate training schedules for the Senior Associates to complete
Responsible for organizing and maintaining departmental billing using Concur Expense
Present to other business partners a high level overview of the Document Imaging process
Participate in the iKNOW Committee which supports our internal business partners by giving them a clear understanding of operations to better serve clients

Senior Associate, Confidential,2010-2011

Assist management with training new employees and handling special projects by communicating with other business units and devising reports on how to improve the DIS process
Perform Quality Control on high priority queues that DIS staff has processed to guarantee documents are routed to the correct business units
Monitor the volume in the business queues by assigning staff to ensure that daily SLAs are met to avoid fees being given to the department

Document Imaging Specialist, Confidential,2007-2009

Accurately enter data into multiple business queues in Captiva, while consistently maintaining and exceeding my daily quota of 2,500 pages
Organize, prepare, and scan Backend and Registration documents into Captiva to be processed
Input scanned documents into a tracking database to allow originals to be shipped and stored in an offsite facility
Perform quality control audits of batches processed the previous day in IBPM and notify senior management of errors to be corrected

March 2006 – July 2007, Confidential,North Carolina

Administrative Assistant

Answered telephone inquiries concerning patients, management, doctors, and other clinical departments
Scheduled appropriate appointments while creating/filing numerical charts for new and existing patients
Balanced daily patient productivity and made corrections to procedure codes if necessary
Verified dental insurance, discussed billing options, and accepted payments

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