PROFESSIONAL EXPERIENCE

Customer Care Agent

• Responsible for receiving and completing all quotes and entering all purchase orders for sales managers in North America for Remote Visual Inspection (RVI) and Ultrasonic Eddy Current (UTEC) product lines for Confidential .
• Manage all quotes, sales orders and shipments of orders for North American customers using Salesforce (SFDC) and SAP.
• Liaise between sales managers, customers, production, planning and shipping department to ensure on - time delivery for shipments.
• Manage and correct disputed invoices for the finance department so payments are made in a timely manner from customers.
• Increase company revenue by assisting sales reps with new leads for orders within their territory.
• Assist customers with inquiries for order status updates, tracking information and service updates for equipment sent back to the company for repairs.
• Maintain customer data in SAP and Salesforce by keeping all information current through manual updates and escalating certain data inquiries.
• Follow correct protocols for Defense Federal Acquisition Regulation Supplement (DFARS) and Federal Acquisition Regulations (FARs) to ensure orders meet all compliance requirements.
• Ensure all sales managers and customers follow correct processes and protocols.

Lead Logistics Coordinator

• Managed the loading and delivery of sand used for hydraulic fracturing throughout the Bakken Shale and Green River Shale with Lean Logistics web-based Transportation Management System.
• Design jobs in Lean Logistics for crews by calculating mileage, sand volume to create schedules allowing the least amount of detention and offload time necessary.
• Maintained constant communication with several departments for critical updates to ensure crews did not shut down hydraulic fracturing operations.
• Properly controlled the number of assets allocated by various carriers by monitoring the number of DOT hours available, keeping carriers informed of all weather conditions and road restrictions that potentially affected the delivery of sand.
• Performed audits for Rate Change Requests for numerous carriers to resolve disputes to reduce invoicing discrepancies.
• Made adjustments to the delivery schedule as needed in Lean Logistics when necessary.
• Monitored orders in Lean Logistics to prevent trucks from stacking on location by making recommendations to the crew reduce traffic at the well site and maintain the current pump rate without shutting down the operation.
• Diverted assets to other well sites when necessary to reduce detention costs and maintain DOT hours so other locations are not impacted due to a reduction in manpower.
• Completed and maintained proper tracking sheets by updating load information from carriers to maintain accurate inventory levels for the materials department. Upon completion of a job, send all tracking sheets with final sand volumes pumped to the materials department.
• Confirmed all final sand volumes with crew members to prevent over or under delivery of sand.
• Attend all safety meetings and maintain all required certifications.
• Wore and properly maintained all required PPE at all times.

Traffic Coordinator

• Arranged for delivery and pickup of liquid bulk and dry package chemicals using Oracle Transportation Management (OTM).
• Built orders within the system once they are placed from planning and customer service representatives. Managed all logistics on behalf of customers after orders are placed.
• Contacted carriers to expedite the pickup and delivery of all bulk loads through email, telephone calls and tender submissions using Oracle Transportation Management.
• Confirmed pickup of loads by contacting carriers prior to pick up and ensured delivery is on schedule. Discussed any orders that have been picked up but delayed for delivery and find the solution needed to complete the delivery.
• Researched issues and found solutions that have caused orders to be tied up within the system by calling the carriers responsible for the load and confirming the order status to create the solution necessary to resolve system issues.
• Monitored all orders within the system with potential scheduling and tender issues to prevent orders from being delivered late.
• Assisted senior traffic coordinators in eliminating system discrepancies that create unnecessary work that has been completed.

Customer Service Representative

• Received and inputted orders for internal and external customers and created quotes for Weatherford International’s Tubular Running Services (TRS) and Drilling Tool Intervention (DTI) product lines.
• Extensive exposure using JD Edwards (JDE) to complete all work assignments to the highest quality level.
• Created weekly reports and hosted conference calls for customers to maintain a current status on all shipped and unshipped orders. Coordinated with logistics to ensure all proper paperwork is correct for the import and export of all parts and equipment. Discussed special requests for parts and components with the procurement department to fulfill customer requests in a timely manner. Met with engineering to determine the feasibility of equipment changes in pre-production and mid-production. Expedited the shipping of orders to customers through the planning department to satisfy the needs of our customers. Coordinated with the shipping and receiving department to ensure that orders with special requests were shipped to customers’ needs and specifications..
• Located and met with couriers or vendors if possible to expedite the shipping of late parts.
• Understood operation policies and procedures for all regions assigned. Completed all Tubular Running Services (TRS) orders for Middle East North Africa, Sub-Sahara Africa, United Kingdom-Norway, Germany-Italy, Eastern Europe and relief for South America.
• Met with customers to ensure the proper equipment is ordered through weekly conference calls and face-to-face meetings.
• Contacted freight forwarders to discuss any orders that needed to be adjusted, canceled, located missing parts or brought back to the facility for restocking.
• Submitted requests for parts and components that needed be input into JDE.
• Educated customers on the potential effects and delays in orders due to unforeseen changes in the supply chain.
• Member of the Manufacturing HSE Safety Committee to reinforce the importance of safety.
• Trained team members on safety protocol including all PPE when necessary.
• Maintained all GMP and GDP standards.
• Attended all training and safety meetings when required.

Warehouse Attendant

• Conveyed materials and items from receiving or production areas to storage or to other designated areas by hand, forklift or other. Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence, such as size, type, style, and color or product code. Assembled customer orders from stock and placed orders on pallets or shelves, or pack and forward to shipping department. Filled requisitions, work orders or requests for materials, tools or other stock items and distribute.
• Work assignments were carried out to the highest quality level. Inspected warehouse equipment for proper operation. Recorded amount of materials or items received or distributed. Demonstrated proficiency with various forklift operations. Provided assistance with material handling needs and prepared shipments as required.
• Maintained all GMP and GDP standards. Completed cycle counts to verify inventory is properly accounted.
• Assisted the shipping department by completing sales orders for customers, loading and unloading trucks for shipment and preparing parts to be packaged and labeled properly for all couriers.

Confidential, Houston, Texas

Assembly Line Technician and Warehouse Attendant

• Pulled parts for several assembly lines for orders using RF scanner and computer system, which provided various locations to locate parts and fill orders in a timely manner. Responsible for the accuracy of pulled orders. Maintained applicable safety standards according to HSE guidelines; including appropriate the usage safety gear such as clothing, shoes, glasses, etc. Basic Microsoft Windows knowledge.
• Usage of hand-held inventory device to verify corresponding information from inventory items with computer-generated items via item and SKU numbers. Responsible for daily checks on inventory by way of using forklift trucks. Maintained log of unverifiable inventory and discussed solutions with supervisor. Participated in in-services, inventories, and continuing education as required.
• Followed all written procedures and policies according to GMP and GDP standards. Verified that all equipment properly calibrated and passed all pre-shift checklists before completing orders. Correctly relocated all incoming products and parts from the receiving department to the warehouse including proper and accurate documentation for all incoming parts to be located. Completed all inventory adjustment transactions upon request to ensure accuracy and all inventory accounted.