SUMMARY:

• Capable, enthusiastic and skilled professional with a life - long commitment to learning.
• More than 25 years of demonstrated leadership and experience with premier organizations, including the US Navy.
• Quickly adaptable and able to multi-task in fast-changing technical and managerial environments. .
• Clear, concise and effective communicator.

AREAS OF EXPERTISE:

• Certified Scrum Master
• Asset Management Systems 
• Configuration Management 
• Requirements Analysis 
• Functional & User Acceptance Testing 
• Management & Project Reporting 
• SOPs, Manuals & User Guides 
• Test Scripts 
• Outstanding Attention to Detail 
• Jira & Confluence 
• Substantial Government Experience 
• Top Analytical & Organizational Skills 
• All MS Office 
• Adobe Acrobat, Photoshop and InDesign
• Enterprise License Agreement Deployments
• IT Expenditure Tracking

TECHNICAL SKILLS:Certified Scrum Master: The Scrum Alliance.

Adobe: Acrobat, InDesign, Photoshop | Case Spec Requirements Tool |

MS: Access, PowerPoint, Project, SharePoint, Visio, Word | Jira & ConfluencePROFESSIONAL EXPERIENCE:

Customer Services Coordinator

Confidential, Herndon, VA

• Recruited by BAE to provide ongoing customer service support for the US Department of Labor - Bureau of Labor Statistics’ (BLS) Office of Technology and Survey Processing.
• Assisted with the deployment of a new Enterprise License Agreement for Adobe products throughout the BLS. Organized and analyzed purchase information to establish an accurate and complete summary of license entitlements.
• Reconciled license entitlements with software inventory information to produce compliance summaries.
• Engaged vendor managers, product managers and application managers to collect, organize, and manage their licensed software assets.
• Responded to requests from end users, managers, developers, and team members for specific IT Software Asset Management data information.
• Guided the BLS cross-functional team throughout the deployment process.
• Acted as liaison between Adobe and LAN Support in resolving technical deployment issues.
• Tracked and analyzed BLS IT expenditures and prepared the annual Fiscal Year IT Spend Plan. Monitored organizational IT spending to ensure that it was within budget.
• Gathered purchasing data to estimate future IT spending.
• Assisted BLS departments by preparing Ad-Hoc capital requests and submissions.

Requirements Analyst

Confidential, Reston, VA

• Participated in requirements gathering and user story development in support of The College Board’s redesign of the SAT, PSAT10 and readistepTM assessments.
• Successfully used Agile Scrum methodology for gathering requirements, preparing user stories and developing appropriate acceptance criteria.
• Guided the development teams in breaking down large and complex user stories into simplified versions for execution.
• Performed user story walkthroughs with the development and QA teams in order to develop testing strategies and test plans that effectively evaluated user needs.
• Served as a Jira Agile administrator, creating and maintaining user stories and assisting with project settings and statistics.
• Acting Scrum Master for two development teams.

Associate Requirements Analyst

Confidential, Herndon, VA

• Recruited by BAE to provide ongoing requirements gathering and software development support for the US Department of Labor - Bureau of Labor Statistics’ Office of Technology and Survey Processing. Involved throughout the entire software development cycle for a new content management application.
• Prepared user stories for a new content management application using an Agile SCRUM approach.
• Prepared supporting documentation, including workflow diagrams and specifications, in an effort to identify and clarify processes needed for the development of this new application.
• Participated in requirements/user story prioritization.
• Worked with the project manager, stakeholders and team members to document the project’s vision and scope.
• Drafted test scripts and conducted functional and user acceptance testing for several new applications. Reviewed and compiled test findings and forwarded results to stakeholders and the development teams.
• Prepared a users’ guide for the new application and participated in user training.

Jr. Business/Requirements Analyst

Confidential, Arlington, VA

• Combined operational knowledge of project management to conduct requirements development, technical writing and asset management for the Social Security Administration’s Benefit Offset National Demonstration (BOND) project.
• Helped draft numerous BOND artifacts, including the BOND Operational Data System (BODS) System Design Document, the
• Deployment, Communication, User Set-Up and Go-Live Instructions and the Configuration Management Plan.
• Documented the project requirements and coordinated requirements reviews, verifying with user representatives and stakeholders that the user stories accurately portrayed their needs.
• Implemented the Case Spec commercial requirements tool for managing the BOND requirements. Designed the user interface, managed accounts and served as Administrator. Acted as sole provider of end user technical support.
• Created and administered the BOND government-furnished property asset management system, tracking all items and recording that information in Case Spec. Implemented a bar-code system and built the inventory structure from the ground-up to create “cradle to grave” tracking of all assets. Conducted regular queries in Case Spec to create reports for distribution to senior management. Reviewed applicable contracts and purchase records to identify new assets.