Customer Account Executive Resume Largo, MD - Hire IT People

SUMMARY:

A Solutions - oriented college graduate with a great deal of education and experience. Currently possess a Bachelors’ degree in Business Administration/Finance/Marketing and experience in Customer Service, Data Entry, PC Support, Network troubleshooting, and sales along with excellent organizational and interpersonal skills.
Excellent in identifying and resolving client needs, concerns and problems.
Received personal appreciation from customers for excellent and effective handling of customer technical and service problems.
Act independently to determine methods and procedures in new assignments.
Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality.
Ability to learn quick and adjust to new environments/situations

TECHNICAL SKILLS:

Platforms: Windows 95/98/NT/2000/XP/MAC

Tools: Norton Virus Protection Utilities, Share Point, Omni plus/Omni-system, SPSS, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, access), Java, Salesforce ticketing system.

PROFESSIONAL EXPERIENCE:

Confidential, Largo, MD

Customer Account Executive

Responsibilities:

Provide high quality and efficient customer support via phone
Provide One Contact resolution to inquiries wherever possible.
Maintain productivity and quality standards
Make recommendations to enhance the existing Call Center operations
Act as liaison between the customer and other departments and systems.
Assist Call Center in achieving required Call Center goals and industry requirements.
Provides a full range of customer service for Confidential high speed internet/cable product in a prompt, efficient and professional manner
Advance troubleshooting for PC/browser/e-mail/personal webpage/connectivity firewall/ router/hub problems and provides customer education to same.
Demonstrates listening and analytical skills, with the ability to obtain key information and resolve complex service problems with first call resolution.
Demonstrates knowledge of installing software programs and troubleshooting operating systems, software and hardware.
Communicates courteously and pro-actively to learn customers short term and long term needs and understands issues from customers position. Recommends products or services to promote customer focus in employees and develop partnerships with customers.
Possesses an excellent knowledge of windows and Macintosh operating systems, internet/IP, web browsers, e-mail and other PC operating and connectivity technologies.
Diagnoses PC hardware, software, operating system and cable modem and cabling issues.

Confidential, Washington DC

General Manager/Co-owner

Responsibilities:

Manage daily business operations
Great and serve clients to ensure satisfaction.
Manage business budget goals and daily cash transactions
Assist clients with internet troubleshooting issue.

Confidential, Laurel, MD

Tele Sales Representative

Responsibilities:

Sell service and product on outbound calls to small and medium sized businesses.
Progressively move customers from information sharing to conversion and effective sales closure.
Meet specific client performance requirements related to customer satisfaction and sales success.
Provide work leadership/training to new employees.
Effectively and clearly provide businesses with over the phone product/service presentations.

Confidential, Mclean, VA

Financial Analyst

Responsibilities:

Manage the daily 401 K investment for over 100 accounts
Contact and communicate with plan sponsors regarding any concerns or issues with their accounts regularly
Provide specialized record keeping and processing services to defined contribution plan clients
Process loan repayments, withdrawals, enrollment, payouts, and demographic and wage data
Make sure information provided is in compliance with DOL and IRS regulations.
Reconcile and get end of quarter statements out to dealers
Monitor trust account deposits and periodic Deposits for compliance
Call delinquent plans to question outstanding payfiles, bills and un-invested checks

Confidential, Mclean, VA

File Technician

Responsibilities:

Manipulate and format excel files sent in by plan administrators for processing.
Ensure the proper filing of all spreadsheets and other paperwork that have been processed by the Financial Transaction specialist

Confidential, York, Pennsylvania

Help Desk Support

Responsibilities:

Log and resolve calls and provide excellent customer service.
Provided computer help desk support via telephone communications, email and web interface with end-users
Perform initial assessment of service requests and attempt to resolve
Keep the customer informed on the status of their service requests
Provides first line technical support on data, voice or video networks for students; answers basic technical questions; recommends and implements approved course of action
Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists

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Customer Account Executive Resume

Largo, MD

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