SUMMARY:

• Results - oriented decisive leader with proven success in establishing a lasting presence in new markets, identifying growth opportunities, and initiating strong business alliances. Thrives in dynamically changing environments requiring focused decision making.

PROFESSIONAL EXPERIENCE:

Principal Consultant

Confidential

• Successfully launched the Market Insights portal to 150 executive leadership and decision makers within Confidential in the first four months as part of a small development team focusing on government program insights (Medicare & Medicaid)
• Managed two key market insight vendors for proprietary information key to our competitive advantage at BCBSMN.
• Successfully helped shape “War Gaming” efforts that were used to simulate a broad competitor landscape changes in the Minnesota markets, as to better align BCBSMN’s strategy and plan of attack for 2018 and beyond. Included company deep dives into a complex healthcare ecosystem.
• Competitive profiling of local and national healthcare players via secondary research, NAIC filings, SEC filings, news articles & more.
• Ad hoc competitive intelligence research projects that focused on new entrants, threats, landscape scans within the healthcare marketplace.
• Market Research focused initiatives that helped to shape strategic Health Service decisions at Confidential

Sr. Analyst

Confidential

• Charter Analyst for the Primary Care Provider (PCP) Linkage Program which identified and remedied a 34% Medicare PCP error rate down to ~5%. Goal was to bring sustainable member PCP linkage to the M&R space in a way that positively impacts gaps in care and STAR ratings all while reducing complaints to Medicare (CTMs).
• Have been able to save over $7M in the operational costs of re-linking membership each year in medicare
• Continuous control reporting management and implementation for PCP cleanup and maintenance work within various markets
• Operational business migration between multiple work groups resulting in the mentioned cost savings, FTE simplification and streamlined business processes globally
• General project management and business consultant duties within M&R’s benefit operations with a Central U.S. region focus on a day to day basis
• Managed C-Level market and operational leadership relationships through process and initiative insights via UHC’s highly matrixed organization
• Hunt for proactive Ad Hoc consumer analytics and reporting for central US regional markets which identify verbal grieveances, NPS detracters and complaints to Medicare root cause and upstream opportunities
• Manage market reporting for M&R’s member “Hassle Free Initiatives”
• Manage a crossfunctional weekly meeting focused on operational issue resolution between claims, provider contract data management, billing, market and enrollment teams. This team was focused on the identification, root causation, resolution, and upstream process fixes
• Practice of DMAIC business and process improvement methodologies - Define, Measure, Analyze, Improve, Control.

Product Manager

Confidential

• Cross-functional Project Manager / Lead for the Parbel program that turned into an incremental $400k in sales annually
• Apple Campus (Cupertino) Project Manager for multiple product development specifications that are a projected incremental program of $4 Million over the next 3 years
• Lift Hardware program ideation and development with expected incremental product sales of $500-600k, annually
• Developed a cost savings method for signage products by working to achieve a dedicated setup and cut station for all products the line as well as optimizing lot size builds. Savings of $350 cost per sign 1500 annually
• Developed a Perimeter Merchandising System through concept and quantitative designer feedback for launch in 2015-2016. Project involved multiple line accessories and LED integrated components with estimated total component revenue of $750,000 annually.
• Product road-mapping for 1, 3 and 5 year plans
• New business lead generator through trade show exhibitions to target major players in our industry
• Responsibility for Pricing and gross margin optimization (open market and configured lines)
• Created option pricing tool for custom product pricing
• Product training responsibilities for sales and marketing groups
• Developed systematic market research approach
• “Phase-Gate” methodology of systematic prioritization of tasks for new product ideas (tradeshows, sales manager suggestions, to brainstorming product ideas) into measurable/tangible actions with priority

Associate Product Manager

Confidential

• Managed furniture development and sales of $41.3M in 2012 and helped to increase sales 6.4% up to $44.1M
• Managed over 50 new project ideas in 2011-2012 that resulted in new product Sales of $8.35M beating which was 152% to plan of $5.5M
• Executed a goal to increase Gross Margin in tough economic times, and did so by a weighted value of 7% over plan for my entire product scope; done so by a combination of: sourcing, pricing, cost, discount code analysis, and adjustments.
• Developed and sold new furniture products within commercial office markets (Contract and Wholesale)
• Analyzed competitive landscapes by price mapping, cataloging competitors and by consistently tracking other key metrics to continuously improve new product strategy within Safco’s contract and wholesales markets
• Co-developed Safco’s new contract furniture market by understanding the landscape and strategy of our new markets
• Forecasting and Pricing analysis per new products and costing revisions
• Qualified new furniture products via cross-functional groups within Safco; aggregated, evaluated, and prioritized market feedback in order to develop short term and long term product enhancements
• Led product development’s project meetings
• New product and trade show presentation training
• Strategic sales reporting, general sales and item specialty recaps
• Sourced international factories for components to insure proper tooling, prototype, expense quotes and various product testing metrics were met

Merchandise Specialist

Confidential

• Business process analysis, including multiple process creation, and process maintenance duties
• Performed in-stock audits on Target.com domestic vendor inventory (DVS)
• Special project leader “Project Velocity” within Decorative Home (Data Remediation for Target.com’s move away from the Amazon server unto a proprietary target.com hosted site)
• Daily marketing partnerships via Site Marketing, Web Creative, Central Imaging, Browse, Target India
• Relationship building by means of vendor owned/Target owned product correspondence. Including continuous vendor compliance resolution, vendor item data integrity (online product presentation)
• Target India Captainship: Facilitated Target India training and managed their product workload and execution
• Ad-Hoc Project Management duties