Customer Service Representative Resume Allentown, PA - Hire IT People

OBJECTIVE:

Results - oriented Customer Service professional with extensive practical experience and record of achievement, Seeking professional position in a corporate company with opportunities for advancement. Strong dependable record with ability to work with minimal supervision as well as in a team setting.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Allentown, PA

Customer Service Representative

Responsibilities:

Handles the northeast region for the Epoxy and PUC product lines
Daily customer interface, both internally and externally
CRM and BCM experience
Active member of the Diversity and Inclusion team
Daily Reporting for multiple regions including Europe and Asia to oversee multiple teams to
Ensure correct order entry.
SAP Experience
Runs reports for accuracy of team.
Assists with meetings.
Problem solving
Handling day to day issues with SAP/CRM/BMC, customer interfacing

Confidential

GBSS- Accounts Payable Technician

Responsibilities:

Confidential

Administrative Assistant

Responsibilities:

Managed calendars, answered phones, mail administration, and general help to a staff of approximately 60 people.
Web Authoring, adding and removing items from our shared site.
SAP Release 4 Training Coordinator, conducted SAP navigation training
TEM SAP Power User
SAP Release 2 & 4, Role based training Coordinator, assisting power users, attendance reporting in TEM, distributing manuals, and necessary documents for training classes
Managed an access database for employee competencies for approx 150 people.
Assisted management in making the binders for competencies and keeping the database accurate.
Contact for processing recognition awards through the remedy system.
Experience in SAP expense reporting
Experience in SAP purchasing requisitions
Experience in travel
I was a member of Finance’s Team Building and Activities Committee
I was a member of GATS, SOS (speak out session), which gave employees a chance to speak anonymously regarding issues in the organization
Point person for the recovery of insurance claims for the Hurricane Katrina project, the rebuilding of the NOLA plant
Assisted with gathering and reviewing contracts for Accountants