Product Operations Analyst Resume Dallas, TX - Hire IT People

Summary

Professional with diverse background in healthcare, government, retail, and hospitality experience. Honest, dependable, and flexible employee who can work under indirect supervision and comply with assigned duties effectively. Known for being productive, detail-oriented and a multi-tasker. A dedicated, hardworking employee who works well independently and as a part of the team. Willing and able to learn new skill.

Experience

Confidential Dallas, TX
Product Operations Analyst (temporary) 08/12-present

Provides first contact technical support for brokers using Medicare Sales Sentinel software, password resets, procedures, and etc. via phone and email.
Uses knowledge-base and documentation systems to troubleshoot, resolve, and research client IT problems.
Educates customer on how to avoid future related problems.

Confidential Dallas, TX
Survey Data Technician 12/11- 08/12

Solicit business to participate in Dept of Labor surveys
Interview Executive Level members regarding employment information
Enter data into TopCati system and schedule for monthly collection.

Confidential Dallas, TX
Enumerator (temporary) 04/10 – 06/10

Interview people to obtain information for a census questionnaire
Update address registers and Census maps
Compiles the population summaries for the assigned enumeration area and returns the census forms via the field Supervisor.

Confidential Dallas, TX
Customer Care Associate (temporary) 01/10 – 04/10

answer phones professionally
respond to customer inquiries
research required information using available resources
handle and resolve customer complaints

Confidential Dallas, TX
Coordinator of Residency Program 10/06 – 5/07

Responsibilities involve the coordination and supervision of the various functions and aspects of a specific program as well as the monitoring of program staff and operational procedures.
Accounting/auditing books to assist the Vice Chair in coordinating residency program activities: coordinating & following up on orders, payments of invoices, direct pay, and purchase orders.
Maintains all confidential personnel files, reconciles statement and ledger sheets with purchasing cards and transaction logs, sick leave, vacation leave, and travel for the residents and program directors for functions related to the residency program.
Sets up meetings and takes minutes for the residency advisory council on all 3 campuses.

Confidential Dallas, TX
Lead Civil Rights Research Assistant (Contract) 06/04-12/05

Assists the Equal Opportunity Specialist by performing a variety of technical and administrative support duties.
Designated to lead a special team charged with moving back-logged files for civil rights clearances to be issued to Medicare Part A providers applying to participate in Medicare include home health agencies, hospitals, nursing facilities, hospices, etc.
Apply working knowledge of federal non-discriminatory regulations, Title IV of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act, by reviewing policies and procedures to ensure health facilities are in compliance.
Utilize word processing software to prepare correspondence, reports, and other documents.
Gather and compile information for in office reports, agendas, and meetings.
Provide technical and non-technical assistance to healthcare providers in reference to their Medicare clearance.
Trained new team interns in the pre-grant process and also assigns the workload of each individual.
Attends meetings to broaden knowledge of the current activities of the Office and Department.
Independently perform tasks characterized by tight deadlines and heavy workloads.
Recipient of the 2005 HHS Regional Director’s Leadership Award.

Confidential Dallas, TX
PT Registration Representative 09/04-03/05

Interviews and registers patient by obtaining pertinent information to complete forms.
Checks patients out by ensuring accuracy of services rendered, appropriate charges are processed, collecting and posting payments.
Stocks, and maintains variety of supplies, including office supplies and forms.
Receives telephone calls and forward appropriately; answers routine and emergency questions.

Education

Confidential University
Community Health Education

Skills

Customer Service, Effective Oral and Written Communication, Apply Analytical Techniques, Medical Terminology, Basic Knowledge of HIPAA & FOIA, Data Entry, Microsoft Word, Excel, Outlook, Meditech, DCMS, PIMS, Sharepoint, and Avaya.

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Product Operations Analyst Resume

Dallas, TX

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