Customer Service Resume Richmond V.A - Hire IT People

Objective:
To obtain a position as a PC Support Specialist to help the company meet their goals.

Education:
A+ Certification
Associates of Applied Science Information Technology

Related Courses:
Hardware and Software Diagnosing, Troubleshooting 101 INFT 101
Microsoft Windows Operating Systems Upgrading, Installing, and Updating INFT 100
Microsoft Windows Desktop Support Troubleshooting, Diagnosing INFT 130
Microsoft Windows Server Operating systems Server 2003. Managing and maintaining INFT 131
Network Security Upgrading, Updating, Maintaining and Performance INFT 242
Networking 101 Supporting, Troubleshooting and Diagnosing Computer Networks INFT 244.

Technical Skills: Desktop Support, Tech Support, Networking, Customer Service, Diagnosing, Uninstalling. Upgrading, Updating, Troubleshooting, Installing, Imaging and configuring computer hardware, software, and networks. LAN WAN WLAN XP, Vista, 7, Office, Citrix, AVG.H.P.
Service Center, Adobe, Active Directory, Windows Server 2008 Domain Controller

Non Technical Skills: Customer Service, Communication, Professionalism. Patient. Ability to organize and think critically. Ability to work in teams. Ability to take the initiative. Leadership

Employment:

Confidential, (Tech Support 01/01/12- present)

Providing day to day level 1 Desktop Tech Support in call center environment
Exhibiting patience and compassion for the customers problems and troubles
Taking phone calls and assisting customers with navigating Anthems website
Logging call records and creating work tickets using SC Form and HP Center
Verifying and Resetting members passwords using C.A.D. and mainframes
Ticket managing and reporting all phone calls through the system
Assisting customers log in, reset passwords, and register on Anthems website

Confidential, (PC Support 01/01/11- 01/01/2012)

Refreshing, data migration and imaging desktop and laptop computers
Beak-fix technician including troubleshooting and diagnosing computers
Imaging laptop data from the network server and completing the image checklist
Deployment of computer hardware, software, and user profiles
Manually install I.P. Addresses, Subnet Mask, and Gateways on network printers

Confidential, (PC Support 01/01/10- 1/1/2012 )

Performing day to day break - fix duties on IBM components and devices
Backup IBM Servers, components and devices Clean and wipe out old IBM

Confidential, 08/2008- 10/2008( PC Support)

Tracking computer assets using R-F-I-D Technology devices and asset tag bar codes.
Updating online website databases with asset inventory information such as asset name, serial number, location and asset usage.
Configuring the users printer as the default printer

Confidential, 01/2008-03/2008 (Internship)

Diagnose, upgrade, troubleshoot, and install computer network devices
Manage Active Directory accounts, users, and groups in the Domain controller
Administer Network Security, authentication policies, updates, and patches
Acknowledging, greeting, and assisting all customers in a positive and friendly manner.

Confidential, 10/2006-1/1/2012 Sales Associate

Building sales and helping customers with all their needs. Maintaining product knowledge
Greeting and acknowledging customers in my department
Assisting customers with finding products and merchandise
Maintaining the cleanliness of the sales floor. Providing product knowledge to customers. Yearly inventory products. Communicating with other associates and managers keeping customers up to date with sales, ads, and promotions. Using R-F-I-D asset inventory devices.
Handling customer complaints and concerns. Communicating customer request to managers
Setting up displays on the sales floor and promoting sales events
Maintaining my area and keeping the department clean
Opening Macys credit card accounts

Accomplishments

2009 Macys M.A.G.I.C. Seller
2008 4.0 G.P.A. Graduated Cum De Lauda
2012 Scored 93% on WellPoint Utilization score chart.
2012 Scored 97% on WellPoint call monitoring score report

Clubs and Associations

V.P. Computer Club Bryant and Stratton College

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Customer Service Resume

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