We provide IT Staff Augmentation Services!

Customer Service Resume

3.00/5 (Submit Your Rating)

Roanoke, VA

Hire Now

QUALIFICATIONS SUMMARY

Accomplished, results-oriented professional with six years of leadership and professional managerial experience ready to transfer versatile knowledge and skills. Proven success in analysis, training, and staff management.

SELECTED ACCOMPLISHMENTS

  • Operated as communications and language analyst in the United States Navy for a period of six years. During this time, prepared over 4,000 critical reports which were presented to high-level government officials and military personnel.
  • Provided professional development for over ten team members for a period of three years through comprehensive training courses while providing both logistical and operational support in an effort to promote staff readiness; acted as training manager, for over thirty sailors in accordance with military yearly requirements in order to promote military readiness and knowledge of safety practices and procedures.
  • While acting as training manager, responsible for maintaining a center-wide monthly database via Microsoft Access, listing training courses, completion dates and method of delivery.
  • Experienced in providing both communications and language analysis, in addition to analytical report writing, for the purpose of furthering fleet, national and theater readiness within the United States government.

PROFESSIONAL EXPERIENCE

Confidential, Christiansburg, VA(Mar 2011-Present)

  • Provide world-class customer service to current and future customers, in addition to account information and business policies upon request; trained in multi-tasking with several computer programs including: Java, Microsoft Word, Access, Excel, Internet Explorer, etc.; perform under strict quality assurance standards and providing timely and quality service.

Confidential, United States,(2005-2011)

  • Attained linguistic capability and performed as a military language analyst; experienced in creating and providing training to 30+ military members; responsible for creating, storing and disposing of highly classified materials in accordance with government policies.

EDUCATION AND TRAINING

  • Defense Language Institute, Monterey, CA (2005-2007) - Associate of Arts - Chinese Mandarin

AWARDS

Navy Good Conduct Medal, 2009 * Global War on Terrorism Service Medal, 2005 * National Defense Service Medal, 2005 * Exemplary Customer Service Award, 2011 * Exemplary Customer Service Award, 2011*

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship