IT Consultant Resume Minnetonka, MN - Hire IT People

SUMMARY:

Analytical, highly adaptable professional with extensive experience developing, deploying and evaluating systems aimed at improving quality and efficiency.
Skilled in aligning end - user needs with long-term resolutions to complex challenges. Track record of success.
Skilled troubleshooter continually focused on identifying, isolating and resolving technical issues.
Strong knowledge of Latin America Market, specifically Brazil, in successfully building businesses.
Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

TECHNICAL SKILLS:

Deployed new design specifications for all new features to ensure adherence to service levels.
Revitalized IT processes inclusive of email collection and retention rules.
Integrated presentations and documents for staff and partners to assist with understand of new IT systems.
Created, developed, and launched websites; increasing gross revenue.
Lead process designer and workflow consultant for 6 government department and over 20,000 employees.
Played essential role in developing IT&T strategies throughout Latin America.

PROFESSIONAL EXPERIENCE:

Confidential, Minnetonka, MN

IT Consultant

Responsibilities:

Principal strategist and visionary for IT processes. Direct concurrent technology projects, including data system development, in line with aggressive timeline, quality and customer requirements. Design and generate presentations and documents to assist the understanding of new IT systems and processes.
Client Service: Deliver elite client services, building relationships, and assisting 60+ partners with tech support to integrate new systems.
Project Management: Integral developer of websites, installing and configuring Microsoft Server Essentials 2012 R2, purchasing and configuring workstations, and selecting and implementing CRM systems for organizations.

Confidential

CIO Consulting

Responsibilities:

Conceptualized, developed and integrated new information system and IT services for nationally distributed network; including business processes and risk assessment.
Operations Management: Reimagined business rules and delivered project that allowed rollout of system to over 400 locations nationally.
Systems Administration: Coordinated proprietary online CRM system for sales and inventory and developed training and online content for staff.

Confidential

CEO

Responsibilities:

Built all aspects of business processes for Koala Tours; installing server and CRM system, developing and launching Koala Tours website, negotiating supplier contracts and creating eMarketing system.
Efficiency & Quality Improvements: Oversaw supplier negotiations and expectations globally. Grew to be one of the most successful tour operators in less than 24 months, capitalizing on grossing approximately $8M per annum.