SUMMARY:

• Customer service professional with dispatching, and Managerial qualifications, incident report writing, and investigative skills. Excellent interpersonal, analytical and communication experience. Notary Public for State of Maryland and the Commonwealth of Virginia.

TECHNICAL SKILLS:

• Excellent customer service and communication skills, both verbal and written
• Knowledgeable in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Type 35 words per minute
• Excellent organizational skills
• Excellent phone etiquette
• Ability to multi - task and work in a fast paced environment
• Operation of the Sit Down Fork Lift, Reach Truck, and Order Picker Truck

PROFESSIONAL EXPERIENCE:

Confidential - Glen Burnie, MD

Crew Member

Responsibilities:

• Perform traffic control and flagging activities as needed; follows safety rules and regulations on all work zone, lane closures or flagging sites, including placing signs, barricades, traffic cones and other warning devices.
• Performs basic road repair and maintenance tasks; reports safety hazards and traffic problems.
• Performs manual labor assignments as needed along county and state roads, clear rights-of-way
• Responds to emergencies as directed and performs tasks in the interest of public safety and property protection during emergencies

Confidential - Alexandria, VA

Sales Associate/Dept. Coach

• Adhered to customer service policies by interaction with customers/contractors, making sure all were treated with great customer service for continued service with Confidential
• Answered and assisted with (DIY) do-it-yourself projects and home improvement plans
• Provided quick and accurate ordering and check out within the department suited for
• Set and placed orders to be carried out at time of purchase or to be picked up at a later time
• Operation of the various lift trucks/forklifts for retrieval of merchandise not stocked on the floor
• Stock of merchandise and organize of the sales floor accordingly for pleasant and safe shopping
• Conducted inventory on all items that were used and needs to reordered

Confidential - Alexandria, VA

Shift Lead Dispatcher/Customer Service

• Assigned and dispatched chauffeurs to fulfill ground transportation reservations and requests based on vehicle type, schedule, and availability of chauffeur as well as based on account statuses.
• Assisted customer questions in regards to schedule changes, availability of vehicles, and existing reservations.
• Responded to inquiries relating to daily information, limousine services, special projects and information surrounding new accounts.
• Monitored several other service cities outside the Washington DC Metropolitan area as well as tracking flights and chauffeurs locations for those cities.
• Facilitated and trained new employees on company data bases Cisco and CES production.
• Assisted with coordinating and managing fleet inventory to ensure company maintained proper certification and licensing.
• Provided administrative support by scheduling meetings with national account holders, coordinate travel arrangements and conference calls, while performing day-to- day administrative and clerical tasks: typing, filing, photo copying, mailing/faxing correspondence, etc.

Confidential - Greenbelt, MD

Armed Security Officer/Armed DC Special Police

• Patrolled various residential communities by vehicle and foot to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• Notified persons of rules of infractions or violations as well as apprehend or evict violators from premises and conducted arrest based upon probable cause.
• Enforced rules and regulations set forth by property management.
• Inspected and adjusted security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.

Confidential - Landover, MD

Armed Security Officer/Armed DC Special Police

• Patrolled various residential communities by vehicle and foot to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• Notified persons of rule infractions or violations as well as apprehend or evict violators from premises and conducted arrest based upon probable cause.
• Enforced rules and regulations set forth by property management.
• Inspected and adjusted security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.

Confidential - Temple Hills, MD

Field Supervisor/Sergeant/K-9/Armed DC Special Police Officer

• Patrolled various residential communities by vehicle and foot to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• Notified persons of rule infractions or violations as well as apprehend or evict violators from premises and conducted arrest based upon probable cause.
• Enforced rules and regulations set forth by property management.
• Inspected and adjusted security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.
• Conducted random and scheduled site inspections for quality assurance
• Performed payroll functions for all employees.
• Created and maintained daily and monthly schedules for field employees.
• Act as a liaison and point of contact for clients and vendors.
• Liaison point of contact for employees applying for various security permits

Confidential - Bethesda, MD

Security Guard

• Surveyed areas for irregularities (e.g. fire hazards, leaking water pipes, lights left on, malfunctions of equipment or machinery, unlocked security doors) and report incidents or problems to the appropriate authority.
• Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Performed Data Entry with log reports, computer use daily/writing of incident reports.
• Monitored computer alarm systems, Closed Circuit Television (CCTV) systems and communicate by radio with mobile units to attend alarms.
• Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas

Confidential - Capitol Heights, MD

Automotive Tech

• Provide detailed vehicle inspection report to vehicle operator
• Repaired or replaced worn and faulty parts by removing assemblies such as engines, transmissions, differentials or steering gear; dismantle them and check parts, referring to manuals as necessary.
• Reassembled, assessed, cleaned, and adjusted parts or assemblies, use various instruments to make sure they are working properly and put them back into the vehicle.
• Inspected vehicles and issue roadworthiness certificates or list the work required before a certificate can be issued.
• Stocked and maintained accurate inventory reports of parts
• Conducted oil, lube, filter, and tire changes.

Confidential - Greenbelt, MD

Apprentice Tech

• Conducted tire, oil, and lube service.
• Performed brake, suspension, front end, and alignment services.
• Stocked and maintained accurate inventory reports of parts and tires.
• Inspected vehicles and issue roadworthiness certificates or list the work required before a certificate can be issued.
• Diagnosed, repaired and replaced engine management/fuel injection components.