SUMMARY:

• Senior Technology Lead seeking a Technical Account Manager or Solutions Architect role on a pre - sales team or an Integration Architect or Engagement Manager role in a professional services organization. Extensive background in analyzing, recommending and implementing IT technical solutions in both pre-sales and delivery roles in the release management (CollabNet, Confidential, IBM Rational) space. Experience includes building and leading implementation teams, evaluating project requests, defining implementation plans, facilitating requirements, governance and engagement with business stakeholders.
• Additional experience includes IT Operations Management (eCommerce, 9 direct reports) with experience in transforming failing operations into a successful enterprise, including improvements in requirements/demand management from the business, responsiveness to customer support calls and management of software development, release management and quality assurance.
• Sector experience includes financial (banking, insurance, credit reporting), government (DoD), telecommunications (network communications, wireless billing), eCommerce (B2B, B2C), health care, direct selling and manufacturing.

PROFESSIONAL EXPERIENCE:

Confidential,Chicago, IL

Technical Account Manager

Responsibilities:

• Engage clients in a pre-sale role defining requirements and understanding the overall development organization (Requirements gathering to DevOps deployment).
• Provide expertise’ in SCM Repository Management, Release Management, Application Lifecycle Management and DevOps strategy.
• Present product demonstrations and proposed configurations/architectures as needed.
• Technical SME for CollabNet’s TeamForge.
• Engage CollabNet Professional Services to define SOWs as needed.
• Technical “face” of CollabNet, following up with clients with open support tickets and promoting new releases.

Confidential, Addison, IL

Manager - IT Operations, eCommerce Application Development

• Responsible for Release Planning, Sprint Planning, Daily SCRUMs and Sprint Retrospectives, including velocity/load calculation and analysis.
• Established a process for customer support, improving turn around time for high priority issues affecting the field.
• Promoted Release Planning across multiple Sprints improving delivery time and quality for business promotions.
• Implemented a triage process to groom product backlogs with stakeholders, including prioritization, level-of-effort and Sprint assignment.
• Implemented an Incident Reporting process that provided a superior level of history around the reasons for production incidents, which resulted in improvements in processes and communications.
• Responsible for Quality Assurance within the SCRUM Team.
• Responsible for improving development and testing environments and release management processes.
• Responsible for supporting development efforts of multiple promotions executed by the business.
• Improved process of capturing business requirements for promotional efforts.
• Affectively cross-trained team members resulting in an increase of team velocity.
• Basic administration duties in the Hybris Management Console.

Confidential,Chicago, Illinois

SCRUM Master, Integration Testing Team

• SCRUM Master for the 3D Map Integration Testing Team.
• Release Manager (deployment process design) for over 17 3D Map component teams in an Agile Environment.
• Experience with Electric Commander and Anthill Pro.
• Scripted solutions for automatic deployment using the Integration Testing Team’s “Guardian” framework into multiple (Daily, Sprint, Release Candidate) environments.
• Assisted in the establishment of unit, smoke and full regression testing environments include the creation of testing automation and ETL scripting.
• Facilitated Release Management Solutions in conjunction with Confidential ’s Deployment Team and Senior Management of the 3D Map Vertical.
• Performed testing activities for multiple 3D Map components which involved ETL testing (Oracle, Hadoop) with the end result of loading a complete 3D Map Database for end clients.
• Assisted with transition the 3D Map Integration Testing Team for Agile/SCRUM to KANBAN.

Confidential,Chicago,Illinois

Managing Consultant

• Release Manager and Technical Lead for software development teams utilizing a variety of SDLC processes (Agile, SCRUM, RUP, Waterfall, etc.)
• Responsible for researching, procuring and implementing large scale software development platforms and tools with multiple environments (DEV, SIT, UAT, etc).
• Responsible for project plans and work break down structures for multiple team members.
• Drafted test plans and coordinated testing efforts with Test, QA and Development staff.
• Responsible for managing change control boards and reviewing Change Requests, Issues, Risks, etc with appropriate staff.
• Established processes and procedures around release management tasks, including baseline creation, automated builds and software development processes.
• Familiar with various SCCM Process Suites, including IBM Rational (ClearCase, ClearQuest, DOORS, ReqPro, Build Forge, RTC) and Serena Dimensions.

Confidential,Chicago,Illinois

Lead Software Process/Business Analyst

• Team Leader/Coordinator for acquisition, analysis and dissemination efforts of subject matter knowledge across multiple Confidential SMEs for Release Management and Build/Deployment processes.
• Identified Entry and Exit criteria for all Release Gates in the Confidential LeanSDLC (RUP).
• Provided analysis of requirements and recommendations for process improvements and alignment with Confidential ’s iterative LeanSDLC rollout.
• Owned the Deployment Discipline in Confidential ’s RUP implementation and was responsible for coordinating updates of roles, artifacts, activities and tasks within the Discipline.
• Drafted defect process management and release process management documents.
• Provided technical leadership for implementation by acting as liaison between business users and technical implementation resources.
• Drafted test cases for the creation of a test suite of scripts for system to full regression testing.
• Mentored junior Business Analysts in requirements acquisition efforts and presentation skills.

Confidential,Indianapolis,IN

Team Lead, Rational Shared Services

• Project estimation and administrative management responsibilities in a team of 3 people.
• Engaged projects at the outset to define software process design and release management strategy in a Software Configuration Management Plan (SCMP) which includes physical configuration of the development environment (UCM) based on geographic needs.
• Responsible for process and tools support using the Rational products (ClearCase, ClearQuest, DOORS)
• Migrated Rational Servers from Windows to Sun.
• Performed audits of projects in each of its various phases to insure ISO 9000 compliance.
• Co-ordinated efforts with SQA during audits to log and correct anomalies.
• Responsible for hardware infrastructure and tools over site and recommendations.
• Led ClearQuest development effort of the CC-CQ UCM Integration for the CCRC and full client.
• Expanded team’s services beyond development teams to other business groups.

Confidential,Chicago, IL

Solutions Architect

• Served as the technical authority at client accounts and was responsible for customer satisfaction.
• Responsible for interfacing with a wide variety of stakeholders in support of software sales.
• Responsible for gathering client requirements and product demonstrations for a wide variety of business solutions in the areas of Software Release Management, Project Portfolio Management and Work Flow Tracking.
• Partnered with account managers in building and developing top clients.
• Acted as a liaison between the client and support /professional services.
• Closed 40-50% of a $1.5 million annual sales quota in 6-months.

Confidential,Chicago,IL

Release Manager

• Provided guidance to three (3) Release Engineers for day-to-day delivery / rebases in an intense parallel development environment (Release Track Methodology / UCM).
• Development Environment Infrastructure recommendation for multisided teams.
• Governance design of release management process including analysis of business stakeholder requests.
• Facilitated Defect Review Boards with business and technical stakeholders.
• Negotiation with delivery managers, QA and deployment on resources and timeframes.

Confidential,Chicago,IL

Principle Consultant

• Pre-sales responsibilities included researching and recommending technical solutions to clients and procuring hardware and software for implementation.
• Experienced team lead, screening candidates, making hiring recommendations, mentoring and training.
• Able to coordinate and direct all phases of project-based efforts while managing, motivating, knowledge transfer and leading project teams.
• Facilitated meetings among development and project management staff to establish release engineering best practices.
• Experienced in developing business case and ROI metrics for implementation of IT solutions.
• Adept at developing effective security policies and procedures, project planning, documentation and milestones, and technical/business specifications.
• Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture and support.
• Extensive experience in software release management, including software process design, build/release engineering, defect tracking, QA and test metrics.
• Experienced with disaster recovery planning.
• Implemented and enhanced multiple deployment processes for various production environments.
• Experience with day-to-day support of production systems.