Data Entry Assistant Resume ,Â Frederick, MD - Hire IT People

SUMMARY:

Strong, dedicated and detail - oriented with good organizational skills. Reliable and dependable whilemaintaining a professional demeanor.
Accurate and extensive training in spreadsheets, wordprocessing and desktop applications.
Data Entry specialist adept at developing and maintainingdatabases. Highly skilled at creating effective organizational and filing systems.
Skilled andcommitted to addressing customer concerns with speed, accuracy and professionalism.
Make gooduse of all available resources to preform job duties. Responsible to handle tasks without supervision

PROFESSIONAL EXPERIENCE:

Data Entry Assistant

Confidential, Frederick, MD

Responsibilities:

Assisted Auto Underwriters with Complaint documents. Monitor a specific electronic mailbox that is for customer complaints that has been updated with letters and supporting document.
From the Auto Team Managers.Using a link provided to access Enterprise Complaint Tracking database to view documents that has been uploaded.
Verified that the policy holders information is correct as well as the addressee information is accurate. Also, reviewed that the complaint number and the insurance type is correct.
Retrieved requested letter and/or supporting documents, combined into a PDF File and send electronically to appropriate State Insurance Administration, making note to carbon copy thereference agent.Updated daily logs for tracking file movements of customer complaints .

Customer Service Call Center / Fire Claims Assistant

Confidential, Frederick, MD

Responsibilities:

Answered incoming call from the policy holder obtain a brief description of the reason their calling.Collected customer policy information to search for their claim or claims in our electronic database.
Demonstrated mastery of customer service call script within specified timeframes.
Properly directed inbound calls in phone to their prospective claims representative. If the claims representative was not available, sent them a detailed email addressing the policy holders concerns.
Provided accurate and appropriate information in response to customer inquiries.

Inhome Caregiver

Confidential, Knoxville, MD

Responsibilities:

Assisted with adequate nutrition and fluid intake.
Provided primary resident care and assistance with daily living activities.Provided caring companionship to elderly, those who were physically and mentally disabled.
Comforted patients and provided them with reassurance and encouragement.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Assisted with adequate nutrition and fluid intake.

Order Compliance Processor

Confidential, Rockville, MD

Responsibilities:

Received and processed Federal purchase or credit card orders.
Careful review of the customers purchase order with existing policies and procedures.
Verify Contract compliance for GSA, ADMC, SEWP and First Source orders.
Electronically filed documents for audit trail. Analyze open orders that have not been invoiced, researching the issue to be resolved. Supporting the sales team in assisting the customers with order status, invoices and other related issues.
Trained new team members with the work process and procedures. Assistant receptionist, including greeting the visitors and responding the telephone calls.