QA Lead / Sr. QA Tester / QC Admin in Healthcare domain – Certified in ISTQB and DB2

SUMMARY:

• Seasoned QA Lead with 7 years of experience in IT industry with working experience in all phases of SDLC. In which, 6 Years of experience in STLC and Healthcare, 1 year of experience in vb.net Development and Requirement gathering and 8 months of experience as QC Admin
• Experienced as a QA Lead, Sr. Quality Assurance Analyst in Web application, Mainframe applications, EDI testing, Data Migration testing, VB Scripting, VBA
• Received appreciation as Defect Prevention Coordinator. Well versed in identifying Root cause analysis of the issue
• Excellent in structuring and leading Quality Assurance teams towards building quality software products in complex fast paced multi-project environments
• Experienced in Effort estimation using MPP, Mentoring team, Prioritizing efforts, Reporting, conducting DRB calls, identifying flaws in ambiguous requirements, Risk Analysis
• Implemented Process to improve Quality Assurance. Believer of documentation process and have hands on experience on professional documentation during all the phases of development life cycle including flow diagram preparation in Visio
• Worked in Waterfall model, V model, Iterative and Agile methodology
• Practiced different testing methods White box testing, Black box testing, Smoke testing, Alpha testing, Beta testing, Recovery testing
• Expertise in Unit testing, Integration testing, Regression testing, System testing and Security testing
• Experienced in Manual and Automation testing
• Well versed in VB scripting, VBA. Having basic knowledge in QTP. Implemented test automation using QTP
• Experienced as Quality Center Administrator (ALM 11.0 enterprise edition). Involved in installation, Customization, Domain creation, project creation, User role management, Work flow management and Disaster Recovery Testing.
• Experienced in all phases of SDLC Requirement, Design, Development and Testing
• Excellent knowledge and working experience in Test plan Preparation, Test strategy preparation, Test scenario preparation, Test case creation, Test Execution and Test Result Analysis, Test Reviews, Defect Management (Quality Center), Test summary Report, and Dashboard
• Exposure to US-Healthcare Domain. Excellent in understanding Business Process from the requirements and converting them to test scenarios.
• Good exposure to NASCO application, WellPoint Application, CareFirst Systems GHP application, ICD-9 and EDI files 834, 837 I and 837 P.
• Experienced in Automating EDI files.
• Experienced in SQL Server database by developing and executing SQL Queries.
• A self-starter, team player working on fast-faced development environments committed to the deliverables.
• Flexible and versatile to adapt to any new environment and work on any project.
• Ability to work in a team and as an individual. Worked in Onshore Offshore model
• Possess strong communication, presentation, problem solving and interpersonal skills.

TECHNICAL SKILLS:

Web Technologies

XML, HTML

GUI Tools

VB.Net, SOAP

Databases & RDBMS

MS Access, SQL Server 2005, Oracle-SQL

Technologies/ Tools

SQL Server, MS Outlook, Ultra Edit, MS Excel, MS Word, MS power Point, MPP, Visio

Operating Systems

WINDOWS ’95,\'98 & NT/2000/XP, Unix

Languages

C, C++, SQL, VB Scripting, Unix shell script

Web Browsers

Internet Explorer 7.0, 6.0, 5.0, Mozilla Firefox 1.5

Testing Tools

Quality Center 11.00, QTP

Domain Knowledge

US Healthcare

PROFESSIONAL EXPERIENCE:

Confidential, Feb 2012 – Present
Role: QC Admin
HP Quality Center (QC) is a set of web-based test management software offerings from the HP Software Division of Hewlett-Packard, many of which were acquired from Mercury Interactive Corporation. HP Quality Center offers software quality assurance, including requirements management, test management and Defect management for IT.

Responsibilities

• Installing Quality Center Enterprise edition
• Disaster Recovery through SRM process
• User roles management
• Customization of Quality Center for different projects
• Integration of Quality Center with Rally
• Bulk upload of requirements, Test cases and defects
• Reporting Project Metrics
• Work flow management through Scripting

Role: Quality Assurance Analyst – Lead
Project: Provider Search
Geisinger is an integrated health services organization widely recognized for its innovative use of the electronic health record, development and implementation of innovative care models including ProvenHealth Navigator, an advanced medical home model, and ProvenCare program.
Provider Search testing deals with testing the Provider search application by using different roles and business rules to ensure the search functionality for providers.

Responsibilities:

• Estimation
• Task allocation and mentoring team
• Test plan creation
• Involved in analysis of business requirement
• Test Scenario preparation
• Creation of test cases
• Review of test cases
• Execution of test cases
• Analysis of execution
• Auditing the Test process
• Defect Reporting
• Preparation of status report
• Preparation of Test summary report

Tool Created:

• Dashboard tool – tool for creating a dashboard which contains Test execution and Defect details from Quality Center.

Environment: Web based Manual Testing.

Confidential,Role: Test Lead / Senior Tester
Project: CareFirst – Testing Billed (NPM Phase II).
CareFirst, Inc. is the not-for-profit, non-stock, parent company of CareFirst of Maryland, Inc., and Group Hospitalization and Medical Services, Inc., affiliates that do business as CareFirst BlueCross BlueShield.
NPM phase II deals with testing the claim data transfer from NASCO to Argus and Argus to NASCO
Responsibilities:

• Involved in analysis of business requirement
• Creation of test cases
• Review of test cases

Tools Created:

• Data Conversion tool - tool for converting text file data into readable excel data using VBS
• N2A tool – tool for converting the file format of NASCO to Argus file format using VBA

Environment: Mainframe, Manual Testing

Project: CareFirst – Testing Billed (AEE).
CareFirst, Inc. is the not-for-profit, non-stock, parent company of CareFirst of Maryland, Inc., and Group Hospitalization and Medical Services, Inc., affiliates that do business as CareFirst BlueCross BlueShield.
Automated Electronic Enrollment deals with testing the migration of members from a legacy system to a new Care first system.

Responsibilities:

• Task allocation and tracking
• Involved in analysis of business requirement
• Creation of test cases
• Review of test cases
• Execution of test cases
• Defect Reporting
• Preparation of status report
• Preparation of Test summary report

Tools Created:

• 834 to Excel tool - tool for converting 834 to excel using VBA
• Quick Test Tool – tool for comparison of data using Unix scripting
• ISADOS tool – tool for changing the ISA Segment and DOS in EDI file using QTP Scripting

Environment: EDI 834 file, Manual Testing, Automation Testing

Confidential,Role: Test Lead / Senior Tester
Project: CareFirst – Testing Billed (PCMH).
CareFirst, Inc. is the not-for-profit, non-stock, parent company of CareFirst of Maryland, Inc., and Group Hospitalization and Medical Services, Inc., affiliates that do business as CareFirst BlueCross BlueShield.
PCMH testing deals with testing the PCMH application by submitting the request and testing the response.

Responsibilities:

• Involved in analysis of business requirement
• Creation of test cases
• Review of test cases
• Execution of test cases
• Defect Reporting

Tool Created:

• XML Gen tool – tool for Creating the XML using VBA

Environment: Web service Testing, Manual Testing

Confidential,Role: Senior Tester, Defect Prevention coordinator
Project: WLP WCC UAT (WCC).
WellPoint, Inc. is the largest health plan company in the Blue Cross and Blue Shield Association. It was formed when WellPoint Health Networks, Inc. merged into Anthem, Inc., with the surviving Anthem adopting the name, WellPoint, Inc. WLP WCC project deals with testing the customer center application of WGS (WellPoint Group Systems) and STAR (System That Achieves results) systems

Responsibilities:

• Involved in Analysis of requirement documents
• Preparation of understanding document
• Peer review and update test case
• Identification of test data and test scripts
• Execution of Manual and Automated test cases
• Performed Automation Execution analysis
• Performed Defect Causal analysis
• Conducted Defect prevention meetings
• Preparation of MOM for internal meetings
• Preparation and Maintenance of Audit related documents
• Participated in Monthly Audits
• Status reporting

Tool Created:

• Script Inspector - tool for monitoring script execution using VBA

Environment: Mainframe, Web Based, Manual Testing, Automation Testing

Confidential,Role: Tester
Project: WLP Business Partner Augmentat.
WellPoint, Inc. is the largest health plan company in the Blue Cross and Blue Shield Association. It was formed when WellPoint Health Networks, Inc. merged into Anthem, Inc., with the surviving Anthem adopting the name, WellPoint, Inc. WLP Business Partner Augmentat project deals with testing the claims in WGS (WellPoint Group Systems) and in STAR (System That Achieves results). WGS is a large group system and STAR is a small group system

Responsibilities:

• Involved in Analysis of requirement documents available in tracks
• Preparation of understanding document,
• Identification of Test scenarios
• Preparation and peer review of test cases
• Identification of test data and test scripts
• Execution of test cases, Creation of 837I and 837P files
• creation of Source corp files
• Status reporting

Tools Created:

• Mainzone - tool for automating Mainframe application using VBA
• CLMCHG - tool for changing the transaction id and DOS using VBS

Environment: Mainframe, Manual Testing, EDI 837

Confidential,
Role: Tester
Project: NASCO Testing - MOSP
NASCO is National Account Service Company which provides claim processing solutions to BlueCross and BlueShield plans to process healthcare claims in the healthcare marketplace. The company offers claims solution, a multi-plan and single-source processing solution for claims adjudication that controls account membership, claims, customer service, client services, account reporting, and eServicing; and pay-the-physician solution that ensures payment of healthcare claims. NASCO Testing - MOSP is a testing project which involves testing the Case, Group, and member enrollment information

Responsibilities:

• Involved in Analysis of PIV, TDD and BRD
• Creation of understanding document
• Identification of Test scenarios
• Creation and peer review of test cases
• Execution of test cases
• Creation of 834 files

Tool Created:

• RTM Generator using VBA

Environment: Mainframe, Web Based, Manual Testing

EDUCATION:
Computer Science and Engineering