Asst. Director Of Institutional EffectivenessÂ Resume Baltimore, MD - Hire IT People

SUMMARY:

Enhancing information delivery and analytic efficiency for the Confidential.
Reporting, analysis, and preservation of data to facilitate the colleges data informed decisions making capacity.
Utilizes technology and enterprise data systems to support data analytic needs
Data extraction, external reporting, data visualization to generate longitudinal reports for campus constituencies
Generate, maintain all campus surveys through various platforms
Assist in amending existing reports to comply with new federal and state guidelines and requirements.
Perform analysis on 5 year trends of data to look for patterns in efficiency and correlation

TECHNICAL SKILLS:

WORK EXPERIENCE:

Confidential, Baltimore, MD

Asst. Director Of Institutional Effectiveness

Enhancing information delivery and analytic efficiency for the Confidential.
Reporting, analysis, and preservation of data to facilitate the colleges data informed decisions making capacity.
Utilizes technology and enterprise data systems to support data analytic needs
Data extraction, external reporting, data visualization to generate longitudinal reports for campus constituencies
Generate, maintain all campus surveys through various platforms
Assist in amending existing reports to comply with new federal and state guidelines and requirements.
Perform analysis on 5 year trends of data to look for patterns in efficiency and correlation

Confidential, Baltimore, MD

Sr. Research Data Analyst

Key liaison to Product Managers and Marketing by tracking and refining research projects.
Translate Marketing needs into campaign with recommendations providing insight, knowledge, membership, product/services.
Proactively develops recommendations concerning areas of strength, weaknesses, opportunities and threats.
Utilizes MCIF/other databases to provide in-depth analysis and member database using data mining/modeling approaches.
Explore trends in the business using data mining techniques to create actionable insight, both proactively and requests.
Interpreting data with qualitative and quantitative techniques, formulating reports and recommendations based on analysis.
Serves as consultant to internal clients to understand underlying business issues and determine research methodologies.
Maintain processes, controls and procedures to ensure data accuracy and functionality comply with security policies.
Assists with Google Analytics and UTM code generation
Assisting in NPS program launch and complete follow through from survey to member to close loop

Confidential, Owings Mills, MD

Data Analyst/Report Writer/IT

Create and maintain new and existing reports as needed to assist with daily operations/forecasting/budgets/reconciliation
Compile and extract data from various sources to present to internal\external clients.
Generate and distribute various operational reports on a monthly, quarterly, and annual basis or as needed for 26 offices.
Communicate analysis results and supporting data to the relevant management and offices
Perform regular audits to ensure that operational workflow is being followed according to policy and procedure.
Implemented new web based reporting server for over 300 end users
Created and implemented new goal reporting system for easy year to year comparison
Assisted local offices by providing leads for new business using customized excel database provided by parent company
Provide full IT support for home office

Confidential, Falmouth, ME

Technical Support Specialist

Provide telephone and e-mail support for customers while prioritizing multiple issues while maintaining a 75% incoming rate
Conduct first level diagnosis of system defects; document, reproduce and notify Product Managers of findings
Design and write custom reports for customers in both Crystal Reports and SSRS
Perform system server migrations and system recoveries
Create user documentation and contribute to company knowledge library
Convert previously created Crystal Reports to SSRS
Assist in creation/updating of SQL and Informix views
Document all client interactions and steps of troubleshooting within CRM to provide transparency and future understanding
Manage open calls by identifying and prioritizing issues according to published policies