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Banking Specialist Resume

Auburn, ME

CAREER FOCUS: Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

QUALIFICATIONS:

  • Strong organizational skills
  • Detail Oriented
  • Listening skills
  • Courteous demeanor
  • Excellent communication skills
  • Problem solver
  • Telephone inquiries
  • MS Windows proficient
  • Customer service
  • Multi-line phone usage

EXPERIENCE:

10/11-5/12 Confidential, Auburn, ME Banking Specialist 1

  • Ensure superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
  • Provide customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.

09/11 - 10/ Confidential, Lewiston, ME Industrial Cleaner

  • Responsibilities included various cleaning tasks.

04/09- 12/ Confidential, South Portland, ME Sales Floor Team Member

  • Answered questions regarding the store and its merchandise.
  • Cross-trained and provided back-up for other customer service representatives when needed
  • Answered multi-line telephone, routed calls, and took accurate messages
  • Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.

EDUCATION: In Progress Associates in Medical Assisting High School Diploma

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