SUMMARY:

• Quality driven Office Manager / Executive Assistant with almost five years of experience, with a 50 year old established Manufacturing Company.
• Medical Office Managing experience for over 8 years as well. I am a very strong individual with strong strategic problem solving techniques in all areas of a business oriented company.
• Strong leadership skills play a major role in my career; I’ve conquered understanding and training techniques for many cultural company conflicts.
• Specializing in English - Spanish translation, and administrative duties, I am recognized for strong organizational skills, quality performance, and excelling in a fast-paced environment.

TECHNICAL SKILLS:

• Management
• Human Resources
• Team Leadership
• Staff Training and credit records
• Maintaining an on-site Training Library
• Negotiating Project Costs
• Maintaining Multiple Mtg. Schedules with Multiple Rooms and Appliances
• Negotiating with Vending Companies for company Break rooms
• Posting OSHA Knowledge for staff awareness
• Maintaining Travel Schedules for President and Executive’s
• Record Keeping of all Original Contracts. DNV Document experience
• Safety Audits for Building and Staff
• Manage all Office Supply purchasing and lowering cost by year and per departments.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

Office Manager/ Executive Assistant

• Leadership Team Member- Create the Agenda and coordinate all areas of meeting requirements including, Schedule, Appliances, Record Keeping, Beverages & Food, Handouts (Banded Book Form)
• Building Safety Auditor- Monthly Audit Reporting of all Hazardous items in our Building by each department with monitoring of improvement, which will reflect employee improvements on their Annual Success Maps.
• Human Resources - Keeping record of over 65 employees, and ensuring their understanding of all Company Benefits. Guide Managers in New Hire and Termination Policies to make sure all documents are in order. Advise managers to communicate any changes in their staff to all departments and our IT Department with start dates to prevent any delays in assigning codes needed for system access.
• Office Supplies - Monitor all ordering of supplies by department. Implemented new plan to save on cost. Staff members send request of supplies needed, usually with explanation of the project. 1st year reduced 54%, 2nd year 68%, 3rd year &76% of dollar cost, and now I just maintain cost at a stable 25% of original yearly cost, with yearly savings of 75% in supply ordering. I still maintain a General Supply Room stocked of supplies within the new budget.
• Building Maintenance - Maintain and assign all instructions for cleaning orders including all outside yard and window cleaning, as well as all detail to inside building cleaning. I’ve also created a ceiling map including all ceiling tiles, electrical posts, vents, sprinklers, emergency exit routes, and location of all A/C Units with explanation of all needs to unit and distribution of Airflow within the building and in our warehouse as well. (An updated detailed list of A/C Unit maintenance and repairs is included as an attachment for annual cost possibilities.)
• Travel Itineraries - We have about over 10 Travelers, I help them maintain their schedules and help with coordinating the travel arrangements. I have full access to all our traveler’s profiles on our travel system. Keep record of all travel itineraries and match up with Travel Expense Statement to make sure all is business related.
• Accounting Credit Card Administrator - Access to our Corporate Credit Card System. Request new cards for Associates, and have secured access to our Credit Cards on-line. Report any suggestions of fraud to our agency for investigation.
• Exhibit/Trade Show Coordinator - I’ve created a Trade Show and Event Manual, all forms to maintain everybody involved in the show on the same page. This manual includes a checklist of all items included to have a functional event and help with coding for billing %’s for certain product types. It also instructs on mandatory versus optional services and products needed. I train new Marketing Associates in event planning and the functioning of our On-site Catalog Distribution Center.
• Presentations for staff meetings- We have Quarterly Members Meeting, and I assign departments to give presentations on anything new and interesting. I create a Power Point Presentation with all the information that is being presented. I also make sure that certain items are routine such as, Anniversaries with 5 yr., 10 yr., 15 year, etc. Award Certificate and gift to celebrate, and a picture taken with their Senior Manager. New Hire Welcoming, Recognitions, the last mandatory department is our Financial Reports.
• Project Management - I receive orders of changes needed in our company and oversee the initiation of the project. I maintain all scheduling of meetings and records of negotiations and costs. Assign projects to staff members that I know can succeed in completed the finished product as requested, and by the expected due date.
• Lower and Maintaining Budgets on many accounts for the Accounting Department- Associate Blackberry programs, Appliance Vendor Costs- negotiate the contracts for the mail room. Coffee Vendor Service- Negotiating and maintaining expense at a lower cost of previous years.
• Mail Room Managing - Assign mail distribution, Summary of postage usage by coding it per department to assist in Annual Budget planning per Departmental request. Keep all mailing and packaging needs stacked for daily use. Assign staff members with either individual or shared mail boxes. Ensure that all printers and copy machines are working properly.
• Building Security- Assign all keys and alarm codes for building, Managed our Video Camera Security installation and assigned access for off-site associate viewers.
• ISO Auditor to uphold all the requirements of our Quality Management System in accordance with ISO 9001 specifications.
• Lead in the development and initializing of new policies and procedures, and observing staff usage of all existing policies.
• Keeping all our Patents, Original Contracts and Agreements in Security Safe filing systems
• Creator and Keeper of our first Corporate approved Disaster Recovery Plan.

Confidential, Houston, Texas

Office Manager / Medical Assistant

• Hired all staff at satellite offices
• Explained and assisted new staff with Employee Benefits
• Managed Employee’s Attendance Calendars
• Managed all supply orders
• Check vital signs, drawing blood, injections, lab work,
• Arrangements for patients and procedure room preparations
• Scheduling outpatient procedures
• Verifying insurance coverage
• Manage all patient callbacks

Confidential, Katy, Texas

Office Manager

• Negotiated contracts with multiple offices, hospitals, and insurance companies
• Hired and trained employees
• Over saw construction of office
• Kept Physicians’ Schedule- Surgical and Office
• Consulted patients with pre-op and post-op instructions

Confidential, Houston, Texas

Office Manager / Medical Assistant

• Hired all staff at satellite offices
• Explained and assisted new staff with Employee Benefits
• Managed Employee’s Attendance Calendars
• Managed all supply orders
• Check vital signs, drawing blood, injections, lab work,
• Arrangements for patients and procedure room preparations
• Scheduling outpatient procedures
• Verifying insurance coverage
• Manage all patient callbacks

Confidential, Houston, Texas

Lasik Consultant

• Accountable for answering multiple telephone lines, confirmed appointments, patient check in, and file management
• Administered medicine to patient’s pre and post-op Lasik procedures

Confidential, Houston, Texas

Insurance and Appointment Coordinator

• Managed all aspects of medical insurance verification, coverage, and authorizations
• Scheduled and confirmed appointments
• Informed patients of surgical preparations

Confidential, Houston, Texas

Medical Assistant

• Checking vital signs, drawing blood, injections, lab work, setting up procedure rooms and patients
• Writing lab orders, scheduling outpatient procedures, appointment scheduling, verifying insurance converge, and all patient callbacks