Relevant experience includes:

Confidential
IT Consulting New York, Long Island - January 2009 to Present

Install and support Microsoft Office, Adobe Creative Suite and other software applications

Provide technical support for computer hardware and software related issues for all levels of end-users. Troubleshoot and solves issues with local and remote systems

Research and test solutions, then provide recommendations to improve the I.T. services offered to our users. Provide support for mobile devices (iPhone, iPad, Android and Blackberry)

Research and purchase Computers (desktop and laptops) and software for client

Design and built servers for client. Train client in software and devices, Daily back ups

Developing and recommending strategies for network growth. On call 24/7 for clients and staffs

Confidential
IT Manager - Brooklyn, New York July 2005 to September 2008

Working with DHCP, WINS, DNS, Active Directory, Migration of windows 2003 servers

Support voice/video/data network including servers and PC. Provide network support for remote LAN/PC administrators. Troubleshooting various network communication issues, configuring and installing Nortel switches/routers, performing copper and fiber testing

Responsible for continuity and system performance for the overall network design, development, configuration, security, maintenance and support of the network and telecommunications systems currently servicing all locations and stores

User Support - help users, recognize their needs, and provide solutions related to the use of desktop software, hardware and common systems. Train users to optimize the use of software and systems. Supports help desk activities

Coordinates and works closely with outside vendors on contracts and hardware procurement
Perform System Admin/maintenance for various systems

Hardware Help plan and manage the procurement, maintenance and disposition of obsolete computer equipment, troubleshooting problems, perform upgrades on laptop, desktop.
Troubleshoot problems on PDA, Blackberry

MS Active Directory, MS Exchange 2000 administration; knowledge of networking and remote access. Skillful supporting administration of Intel based servers, firewalls, IIS Servers

Wireless network including but not limited to installation, configuration, tuning and monitoring.
Maintain user and email accounts in a Windows Server and Active Directory environment
Answer technical queries and provide technical support to end users. Add, remove, or update user account information, reset passwords, etc.
Perform system backups and system performance tuning. Troubleshoot any reported problems or issues. Ensure the network infrastructure is working appropriately.
Install and configure new hardware and software. Apply operating system updates, patches, and configuration changes
Implement and maintain the integrity and security of the company’s network and computer systems
Perform routine audits of systems and software. Analyze system logs and identify any potential issues with computer systems
Apply patches and updates to network servers. Troubleshoot user PC hardware and software problems. Configure PC\'s and laptops

Network performance tuning and monitoring, conducting regular security assessments

Performing after-hours maintenance as required; will support the local-area network and data center operations

Trained staffs and support Enterprise BizTalk. Worked with POS Systems (Point of Sale)

Confidential
Network Engineer - Pennsylvania-Philadelphia (Contract - December 2004 to June 2005)

Administration of policies: Server Audit Policies, Internet Explorer Security, Software restriction policies, Logon/logoff scripts and Administration/guest account management

Fulfill regular network administration duties including account creation and maintenance, network printers, security permissions, monitor backup routines

Monitor and administer the corporate email system, security firewalls, network switches and routers, anti-virus and spam detection, and othersystems
Gather all information/related information, by interview and observation

Perform System Admin/maintenance for various systems

Evaluate procedural and /or programming systems required to operate and support programs and systems. Provide daily back office IT support for all locations

Confidential
IT Manager - Norwalk, Connecticut September 2002 to December 2004

Providing level 3 technical support for all LAN/WAN related operations and will participate in the ongoing support and maintenance of existing WAN and LAN infrastructure

Configuring and troubleshooting Exchange, NT and Windows 2000/XP

Created new user accounts and troubleshoot print and fax server

Backup server with ARC serve and restore all file and application servers

Ensured all critical tasks defined to ensure system uptime and integrity is completed. This includes tasks such as system backups, virus detection, etc

Maintained all LAN hardware, desktop, laptop, printer, and scanner software applications and all other hardware and software associated with, but not limited to, the computer room

Procured hardware and software. Installed hardware and software products
Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Utilized remote access tools to assist in setting up and supporting remote users with Windows and Cisco VPN support

Monitor Security Changes and troubleshoot existing problems

Managed all office peripherals and equipments such as: telephone services, fax machine, printers, scanner, etc. and manage company internal intranet

Provided application support for Microsoft Office Suite software, multiple versions.

Provide inventory management support for devices and software licenses.
Provided mobile device configuration and support. Provided desktop, laptop, and mobile device support. Provide Email configuration and support

Confidential
IT Manager - New York, New York, January 2001 to November 2001

Administrated and maintained intra-office network including: Windows NT/2000 Server; MS

Managed, reviewed and approved all technology related to vendors: T1, DSL, ISDN, and Phone

Troubleshooting all connectivity problems and provided quality solutions in a cost effective method

Managed a continuous and secure operation and maintenance of the network infrastructure: including Novell, Windows NT and 2000/Analysis, design and implementation of the LAN/WAN

Configured and maintained networking hardware; servers, routers and switches

Configuration and installation of server for various applications, databases, and domain controllers

Monitored and analyzed network traffic and utilization in NY user office

Confidential
IT Manager - San Francisco, California October 1999 to November 2000

Designed, maintained and administrated a Microsoft Network (12 Microsoft servers in 2 location which includes NT 4.0, Windows 2000 Server, Exchange 5.5, IIS, Outlook Web

Access, Checkpoint Firewall, Cisco Routers and Switches)

Installed, configured, and administrated Check Point Firewall 4.0-4.1 with VPN access between 2 offices, and Remote users (Using DES Triple DES security)

Installation of hardware and software, troubleshoot servers and workstations, systems and application support to end-users and maintenance of remote access for offsite users

Provided technical assistance for live voice casts/provided all telecommunication need for shows

Evaluated and purchase PC, printers, and related network equipments

Administered all telecommunications and multimedia (set up and configured Polycom Video Conference Equipments)

Set-up network communication account for new and existing employees (Email, User accounts, RAS VPN and Phones), Network Security

Supported and administration of for firewall plant, email virus scanners, VPN server, and a variety of distributed and mainframe security products

Confidential
IT Manager - New York, New York February 1992 to October 1999

Installed, supported and administrated NT Servers and Windows 98/95, MS Office 97, MS

Exchange Server, and MS SNA Server 4.0 on a WAN consisting of 12 offices across the US

Backup and restored all servers using Backup Exec.

Connectivity issue to an AS/400 using Microsoft SNA Server and Wall Data Rumba

Network connectivity (TCP/IP, DHCP, WINS, SNMP, DNS) NT, Windows NT, Server hardware, configuration and troubleshooting

Supported end-users with all issues on Microsoft Operating Systems, Office Professional and

Connection to an AS/400 using IBM PC support on a Token Ring environment

Maintained 20+ servers in a NT domain, Netware switched, Ethernet environment with 100+ windows 98 based laptops, 200+ NT desktops

Migrated servers to NTFS, evaluated and implemented migration of Notes enterprise to Outlook/Exchange

Administration of AS/400, troubleshoot all end-users with all MS Windows 3.11, Office 97, IBM
PC Support, Wall Data Rumba and computer related questions

Configured, installed, repaired and maintained PC\'s and printers

Provided hardware, software, and network support for desktop and laptop users

Configured and supported an AS/400 on a Token Ring WAN to 10 Remote offices across the US

Planned, implemented and maintained a corporate local area network, including: Microsoft NT
Servers and MS Exchange servers

Software and Hardware Specialist:

Microsoft Exchange, Microsoft Backup, Backup Exec and ARCServe Backup
Norton Antivirus (Corporate Edition) Trend Micro Antivirus, Checkpoint, Compaq’s Insight Manager, Oracle, Wall Data Rumba and IBM AS400 PC Support, Crystal Reports, PC-Anywhere and Palm software, File Maker Pro, IE, Adobe Acrobat and WinZip, MS-DOS and Netware 5, Microsoft Windows XP and Vista, Windows2008 Server, SQL
Linux Operating Systems, Mac Operating Systems, Cisco and Windows XP/7/2003/2008 systems
PC, Mac’s: Desktop and Laptop, LAN / WAN architectures, Compaq, Dell and IBM Server, Toshiba, Sony and Gateway, IBM AS400, CISCO Switches and Routers, 3COM, Fiber Optics
HP and Lexmark/Xerox printer, Palm, Blackberry and Print Server, Infrastructure experience including routers, switches, and hubs, ADIC DLT Backup Library, XIRCOM Equipments and Polycom Video, IP routing and Multicast routing and Hard Drive imaging. Wintel and Avaya telephone Systems
Experience with MS Exchange, Blackberry Enterprise Server Express, Avaya Communications Manager and Messaging, VMware, Citrix,IIS, Symantec Antivirus, Symantec Backup Exec, NT Backup, SQL Server, firewall and VPN
Experience with IP networks, wireless networks, AD, DNS, DHCP, Group Policy, NTFS and Share permissions, DFS, Print Servers. Active Directory, FTP, 500 IP
TCP/IP, WIN, SNMP, SMTP, NetBEUI, Telnet, ISDN, T1, DS3, 10/100, Cisco IOS configuration and administration, Cisco switches and VLAN implementation
Checkpoint Firewalls; F5 load balancers, IDS, VoIP, and Wireless Access Points
IP routing protocols. Frame-Relay, IPSEC VPN, and DSL Technologies
Enterprise Network Management and SNMP

EDUCATION: Confidential