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It Technician Resume

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NJ

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Objective
To implement my past knowledge of QA testing methodologies and recent IT education, utilize my creative problem solving abilities, diagnostic skills, and astute attention to detail, apply my superb customer service skills, and to continue developing my technical skills in current technology in a Technical Support/Helpdesk position.

Relevant Experience
IT Technician Confidential, August 2011 – Present

  • Responsible for installing and configuring new imaging software and scanners for all Teller workstations, CSR workstations, and Manager workstations within assigned TD Bank locations throughout N.H./MA.

Owner/Operator Confidential, 2003 – 2011

  • Managed, Scheduled, and Installed Hardwood & Laminate Flooring for various flooring stores & contractors in the So NH/Merrimack valley area while establishing superb customer relationships

Quality Assurance Analyst Confidential, 2001 – 2003

  • Create and maintain current functional and regression test plans for the CRMS software.
  • Perform functional and regression testing on the latest versioned Windows based CRMS software across ASA, ASE, MSS, and Oracle DBMS platforms on both Client and Web based services.
  • Submit, track, and test software defects through their lifecycle.
  • Create and manipulate medical data for use in data validation testing and regression testing in strict adherence to current software specifications.
  • Support role to product and development management for software enhancement and design based on Customer and industry needs.
  • Modify, write, and execute sequel scripts to build and maintain ASA, ASE, MSS, and Oracle databases for software testing in conjunction with current software requirements and build specifications.
  • Perform ClearQuest Defect tracking software administrative duties for all departments.
  • Support the Client Services Technical Support department with troubleshooting client issues.

Education


  • Microsoft Windows 7 Levels 1 & 2
  • Microsoft Office Word Level 2
  • Microsoft Office Excel Levels 1 & 2
  • Microsoft Office Outlook Level 2
  • CompTia A+ Practical
  • CompTia A+ Essentials
  • Microsoft Installing & Configuring Windows 7 Client
  • CompTia A+ Networking

Software / Hardware Skills

  • Microsoft Office Suite – V. 97 - 2010
  • Microsoft Windows – V. 95 - 2007
  • Basic understanding of Networking Fundamentals and protocols.
  • Experienced with peripherals including Printers, Faxes, and scanners.
  • Experienced in hardware/software installation, configuration, and troubleshooting
  • PC Imaging

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