Technical Services Director Resume
NJ
Executive Overview
Professional Expertise: IT Consultant/Architect, Data Center Management, Systems Engineer, Storage Architect, & Systems Programmer (IBM z/Series Mainframe)
- Project Management, Business Continuity, Disaster Recovery & Resilience, Recovery Automation, Data Center Consolidation & Migrations, Data Center Co-location/Out-sourcing, & System Engineering (z/Series & p/Series).
- 20+ years of professional IT experience in a organization with complex, multi-tiered technical solutions, including Web portals, hosted environments, mainframes, and mid-range platforms.
Strong knowledge of architecture standards & application development methodology following the IBM Rational Unified Process (RUP) & Resilience Architecture Design (RAD) framework. Strong Understanding of PDM & PLM from Accenture, Inc. - Data Center Management/Project Management (z/Series & p/Series), thought leadership, define infrastructure project objectives and oversee quality control throughout the project life cycle. Plan, execute, and finalize projects according to strict deadlines and within budget.
- Pre & post Sales Engineer/Solutions Architect providing customer facing pre-sales technical presentation, design & delivery of enterprise solutions.
- Strong understanding of ITIL framework for SOX service delivery and governance. Escalation manager throughout the process of restoring service during unplanned outages. Leader in change management, incident review, and root cause analyst.
- Strong knowledge of architecture standards, Quality Assurance, & application development methodology.
Technical Areas of Expertise:
- IBM Storage Systems ESS800, DS6000, DS8000 & EMC DMX Storage Systems planning & implementation.
- IBM z/9, z/10 EC & BC Series processor installation including HMC & HCD.
- DB2, IMS, DATACOM, & Oracle database installation & support.
- Systems Programming SMP/E maintenance & methodology.
- GDPS/PPRC & PARALLEL SYSPLEX planning, installation, & support.
- z/MV & Linux z/Series install & support for virtualization administration
- TCP/IP installs development, & network design, VTAM/SNA/NCP install & development.
- CICS/TS installation, implementation, & support.
- MVS user exits in IBM Assembler, JES2 & JES3 modification, customization, & support.
- MPF WTO exit coding & support; ISPF installation, customization, & panel development.
- RACF & ACF2 security implementation & administration.
- DFSMS storage implementation & administration, FDR/ABR installation & implementation.
- WebSphere/MQ Serve & Client installation & support on z/OS & AIX.
- Tivoli/Candle Omegamon II for DB2 & MVS, AF/Operator installation & implementation.
- Sterling Commerce Direct:Connect & MacKinney Systems software installation & implementation.
- CA software product installation & implementation; TMS, TLMS, CA-7, CA-11, CA-Scheduler, etc.
- BMC Control-D, Control-M installation & implementation
- AIX System Administration, HACMP/XD, GDOC, & SAP.
- IBM High Level Assembler Language Coding & IBM REXX.
- AIX/UNIX System Administration & Oracle 9i DBA/PL-SQL Experience.
- Tivoli Systems Automation Application Manager, SA/390, & Integrated Operations Manager
- Experience with IBM & EMC Storage Systems & replication tools. Experience with GDPS/PPRC (Metro Mirror, Global Mirror) HyperSwap Mgr., SRDF & SRDF/A array replication tools. Strong background with DFSMS, DFHSM, FDR, TDMF, HACMP/XD, GDPS & GDOC as backup recovery & migration tools, Symantec\'s NetBackup, Veritas Volume Replicator, & Veritas Storage Foundation for DB2, Oracle & RAC.
- HDS replication solutions: Universal Replicator, TrueCopy, ShadowImage, & Replication Manager.
- Network experience includes: Ethernet, Cable Fiber, SONET, CISCO, Brocade, & others.
- Fluent in Microsoft Windows XP & Office; Word, Excel, Project, Visio, & IBM Lotus Notes.
Technical Services Director/Manager
- 15+ years of experience in the implementation and operation of Program and Project Management processes, and project management experience involving coordination of multiple concurrent projects and multiple organizations. Demonstrated experience applying industry best practices for project management, change management, and business case development.
- Strategic planning and analysis, departmental management, group motivation and discipline, creativity and diplomacy.
- Technical Services Manager for a team of up to 12 mainframe system programmers, AIX system administrators and Informix database administrators for over 10 years. OS/390 & z/OS Hands-on Manager. Planned, installed, and implemented the corporate data center OS/390 & z/OS operating systems on an IBM mainframe and AIX on various RS/6000 processors.
- Lead my team in performing 4 data center re-locations during the last 10 years of my employment. Also performed the disaster recovery planning and recovery testing for the IBM mainframe and the RS6K processors.
- Planned and implemented their TCP/IP communication configuration and IP addressing scheme for all corporate and store platforms. Also installed a variety of TCP/IP software packages for the OS/390 Operating System and Windows/NT.
- Also performed the duties of the RACF Security Administrator and Mainframe Systems Storage Administrator for DFHSM, DFDSS and DFSMS.
- Developed z/OS & OS/390 Mainframe system automation routines, SMF exits, Console MPF exits, and RACF security exits in HIGH-LEVEL ASSEMBLER and REXX.
Managerial Scholastic Education & Associations
- International Association of Software Architects
- Mainframe Experts Network
- Business Continuity and Disaster Recovery Professionals
- Business Continuity/Disaster Recovery Network
- Business Resiliency Consultants USA
- Disaster Recovery Services Group
- American Management Association
- AMA Effective Presentations and Communications
- Pasadena City College, Marketing and Business Administration
- University of Southern California, Computer Science
Professional Experience
Confidential, January 2009 – Current
IT Consultant Specialist/Architect and Disaster Recovery Architect
Sr. Disaster Recovery Specialist/Architect specializing in Disaster Recovery Management, Business Continuance planning & positioning, Second site or co-location planning & recovery testing, & system recovery automation. Also a Sr. Systems Software Engineer (Systems Programming) specializing in IBM Mainframes (z/OS) & IBM p/Series (AIX) platforms. Experience as Technical Services Manager and Project Manager.
I also specialize in Storage Administration with IBM, EMC, HDS, & StorageTek storage sub-systems & data replication: GDPS, HyperSwap, PPRC Metro Mirror & Global Mirror, SRDF/A, Oracle Data Guard.
Assignment History & accomplishments:
Recently has worked with IBM BCRS Center in Sterling Forrest, New York to perform a mainframe Disaster Recovery exercise for one of their clients. The DR exercise was composed of using the client’s DR procedures, performing the stand alone restore (SAR) process to restore from virtual backup tapes the initial z/OS operating system, & start up the production application systems for remote user testing within a 24 hour period.
The DR exercise was completed within an 8 hour period and successfully provided remote access to the client’s end users for testing. The client was highly satisfied with the success of their DR exercise and the executive overview report outlining improvements to their DR procedures.
Taurus consultants is currently working with Baer Consulting to establish a new out-sourcing data center providing Project Management to develop & install IBM z/Series and storage systems, implement z/OS including networking requirements. Also, I am providing staffing and data center building requirements for new out-sourcing location.
Provided guideline specifications to Baer Consulting for IBM z/Series (z/OS) & p/series, RS6K (AIX), for 24X7 support tiers and disaster recovery support procedures for mission and business critical applications.
Confidential, 2006 – 2008
IT Consultant Specialist/Architect and Disaster Recovery Architect, BCRS
Key Business Continuance and Disaster Recovery Expertise with a working knowledge of a wide range of technologies, thought leadership, related best practices & Lessons Learned:
As a Systems Software Engineer/Systems Programmer:
Maintained and supported the z/OS Operating Systems for large, complex data center environments for production IBM mainframe Parallel Sysplex & middleware processors using state-of-the-art operating and database systems. Provide hands-on Systems Programmer expertise in operating system support of z/OS & AIX including planning & orchestrating quarterly recovery Business Continuance Procedures (BCP) testing for mission critical applications and transmissions.
As a Business Continuance Architect:
Primary responsibilities were to view technology and architecture through businesses eyes, define, champion, and implement architecture solutions that deliver a unified client experience. This includes the following Goals: 1) Ensure that the most significant architectural issues, across Enterprise projects and applications, are surfaced and that recommendations are made for how they should be resolved. 2) Influence the articulation and definition of the Business Services Model that highlights the key business processes that affect a unified client experience. 3) Produce an Infrastructure Services Architecture based on key principles and standards that drive architectural direction going forward in business services and information technology as a whole.
Confidential, 2003 – 2006
Lead Systems Software Engineer (z/OS) and Disaster Recovery Architect
Lead Systems Software Engineer responsible for the disaster recovery support of multiple operating systems and hardware platforms; z/OS on z/9 IBM mainframe with multiple LPARs, AIX on RS/6000, and Windows/2003 network servers, TCP/IP and UNIX System Server (USS). The duty of daily recovery exercises of all mission critical applications including CICS, DB2, Datacom/DB, and Oracle9i. Responsible for the support of the daily data replication using EMC’s Timefinder and SRDF/A for second site recovery operations on all production EMC DMX-3000 storage systems. Planned & implemented recovery data center move to Sioux Falls South Dakota.
Created and implemented the FDR/ABR daily tape backup system for all replicated production data and system disk volumes. The full volume backup procedure of over 2100 disk volumes to 3590 cartridges takes approximately 10 hours to run completely. This procedure runs at the hot-site and replaces the tape backup procedure and the primary site, which reduces the primary sites workload requirements.
Responsible for the automated the operational process for recovery of the second site z/OS & AIX operating systems to a consistent production processing within the RPO/ RTO policy. This greatly reduced the time to recover the production system from the manual effort used before. This was done by developing HIGH-LEVEL ASSEMBLER and REXX routines to replace any manual operator effort.
Installed CICS Transaction Gateway v1.3 on CICS TS v2.2 running on z/OS V1.6 to deploy J2EE applications to WebSphere Application Server V4 for Windows and other z/OS applications. Transactions can be run to transfer data to and from Windows applications running on field stations locally and remotely.
Confidential, 2002 – 2003Sr. Software Developer/Project Manager
Senior Software Developer working in Level 3 Research and Development (R&D) for Candle’s Omegamon II DB2 product line. Responsibilities included product support, PTF maintenance creation, problem resolution, and product enhancements for the Omegamon II DB2 products. This included product code analysis for proactive resolution to eliminate client repercussions. All development and product support done in S/390 HIGH-LEVEL ASSEMBLER coding and SAS C coding. Development of DB2 SQL programs for problem simulation and testing with DB2 database tables.
Confidential, February 2002 to August 2002Sr. Software Consultant/Project Manager
Project Manager for an OS/390 mainframe and Microsoft WSA C coding development project for BART in Oakland CA. The application provided ICS train-tracking data from the companies Tandem platform to the clients MARIS mainframe DB2 and CICS transaction applications. This completely automated the train tracking process from a manual effort. Developed all Mainframe application in HIGH-LEVEL ASSEMBLER and the client agent in Windows WSA C for testing processes and DB2 SQL programs to store and retrieve the transmission data into DB2 database tables. Confidential, 2001 – 2002West Coast Regional Sales Director
West Coast Regional Sales and Technical Director for a Value Added Re-seller of new and used IBM mainframe platforms, UNIX servers, network, and other computer equipment. Responsible for client marketing and sales on the west coast with projected revenue of $100M yearly. Also responsible for all global client services for data center relocation, disaster recovery, and data migration. This included relocation planning, site preparation, network redundancy implementation, swing equipment ordering and installation, implementation of equipment upgrades, capacity planning, and technical support.
Confidential, 1991 – 2001CIO, Technical Services Manager, and OS/390 Systems Engineer
Acting CIO during the re-locations of the corporate data center for a west coast retail firm. The major activities included 4 data center relocations; arranging and install swing equipment & network system gear at the new location, ensuring that all telecommunications worked accordingly with all productions database systems & applications. Directed all software engineers on hardware & software installation & the successful production cutover of each specific IBM hardware platform’s systems & applications. Developed OS/390 Mainframe system automation routines, SMF exits, and RACF security exits in HIGH-LEVEL ASSEMBLER and REXX.
Performed the duties of the Mainframe DFSMS Storage Administrator & RACF Security Administrator.
Manager of the Technical Services staff comprised of MVS System Programmers, AIX System Administrators/Data Base Administrators, and UNIX System Administrators for the corporate MIS data center and retail store NCR towers.
Selected as a site reference representative for Computer Associates as a keynote speaker at their Chief Technology Officers (CTO) Exchange conferences. Hosted and presented at CA/World events nationally and internationally at their Enterprise/98 in Sidney, Melbourne, and Canberra Australia.
Past positions & assignments from 1990 to 1970 are available on request.
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